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    Compaq SP's Not Installing On WinXP SP2

    Discussion in 'HP' started by gahbmwM5, Sep 3, 2004.

  1. gahbmwM5

    gahbmwM5 Notebook Enthusiast

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    Hi,

    I have a Compaq Presario 12XL300 Notebook, which is about 3 yrs old, and I'm pretty sure that these models have been discontined...My present issue is with Compaq SoftPaq (SP 18740.exe) not installing or doing anything when clicking on the .exe (with WinXP SP2 installed).

    This SP 18740 is to eliminate the 'yellow exclamation' mark which appears in the Device Manager----->Serial Device area...Compaq in the past said that having the 'yellow exclamation mark' being present when upgrading to WinXP, would not cause any performance effects on your system, but is mainly a cosmetic fix...lol This SP 18740 installed perfectly on SP1...

    However, I have just upgraded to WinXP SP2, and (at least the new HP Business Support Center) is much easier to navigate in finding these 'elusive SP's'...so I was easily able to download this SP 18740.exe, but when clicking on it....nothing happens!!!

    I have searched in vain on the HP Support site, but have found nothing concrete to assist me...My colleagues @other Tech Forums suggested that I look here for a possible solution...

    Thanks for your time in advance

    P.S. My notebook is running very smoothly with no major issues with SP2 (Express Version 92MB) installed from WUv5...but I'm rather curious as to why this SP 18740 will not work on SP2...

    P.S.S. I always search the forums thoroughly prior to posting a new [help] topic...especially being new.
     
    gahbmwM5, Sep 3, 2004
    #1
  2. gahbmwM5

    gahbmwM5 Notebook Enthusiast

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    Apologies for the double post however, this information from the HP Tech Support Team may assist other members with similar issues within our collective community...It's what I suspected:


    Dear XXXX,

    Thank you for contacting HP Total Care.

    I understand that after installing Windows Service Pack 2 in the
    system,
    you are not able to install softpaqs for the system.

    Let me assist you with the information on resolving the issue.

    The issue is due to incompatibility issues of Windows XP Service Pack 2
    in the system. Microsoft has identified the issues and has started to
    provide support to resolve the issues.

    To resolve the issue related to the installation and use of Windows XP
    SP2, I request you to contact Microsoft Technical support team by
    visiting the link given below:


    URL(http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=G)
    N

    For the information on the Windows XP SP2, please visit Windows XP SP2
    Support center by visiting the link given below:

    URL(http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2)

    You can also call the Windows XP SP2 support number at 1-888-772- 4357.
    Business hours are Monday through Friday, 5:00 a.m. to 12:00 p.m.,
    Saturday and Sunday, 6:00 a.m. to 6:00 p.m.

    I hope this information helps you. If you need further assistance,
    please feel free to contact me. I will be glad to assist you.

    Again, thank you for choosing HP Consumer E-Support!

    Regards,

    Terry
    HP Total Care
     
    gahbmwM5, Sep 3, 2004
    #2