Compensation for delayed envy 14?

got the envy 14+radiance on the 15th of January.

who received a compensation for a delay in shipping?

i got back 5% =/

 

When was you're shipping date? If it was feb 1 then the shipment isn't delayed until 12:01am EST. So I donno how you got 5% discount.

 

my ship date was the 27th.

 

wow, five percent still pretty sweet. if they always compensate then i wish mines will be delayed as well. estimate to ship feb-1st

 

I don't get it.... from past delays its usually 10%.

If someone who had previous HP laptop delays and received the 10% or more refund from your purchase price please chime in or I'm gonna look a bit silly! Lol.


KJ

 

Dude 5% is like $50...I so would take a delayed order.

 

eh. i apreciate the generous 5% return.

Though i had thought it was 10%... i geuss its because they delayed alot of them.. so cant afford dropping 10%..

whatever hope i get the envy soon =/

ps. whats a good sleeve thats snug fit?

 

so exactly how do i get the 5% back? do i have to call them and say that you have delayed ESTIMATE shipping?

 

I was wondering the same thing.

 

I got 10% back only after they delayed my envy for a second time (15% coupon the first time). They credited my account after they shipped the laptop.

But I had to wait a month for my laptop...

 

So for your first delay you got 15% off then for your second delay you got 10%? I this point it looks like we're gonna have to wait a month too.

 

i think he meant he got a coupon for 15% off ur next order..not for the current order

 

so how do you get the 5% off the delay order? call them up and say what?

 

You have to make moves or you will get nothing. My ship date was 1/20, after a day they sent the email about the delay with the new date at 2/3 and also a 15% next purchase coupon.

I went to live chat to complain and they said sorry blah, blah. I asked for compensation and they said, oh check your email we sent a 15% coupon, and I laughed and said I didn't want to make a purchase so I got $25 credit.

After another week, I decided to complain again. I got mad and made up bull about needing it for a class and its been over 2 weeks. I was able to get $50, I told him I would rather get an extra battery and he said it is only available with laptop purchase and I am almost 100% sure I could have squeezed out the slice battery free but it was out of stock. Unfortunately my laptop shipped two days after and I was unable to begin round three but I probably would have gotten another 25 or 50.

You just need to complain and straight up ask for it, I didn't even mention the cancel word, but I am sure if you even ask for cancellation you will have them on their knees.

 

Thanks for chiming in and helping to clarify. Hope you're enjoying your laptop.

KJ

 

convik, very good advice. Basically, the "squeeky door gets the oil" kind of deal. Of course be polite and play it cool with persistence...that shows to be the most effective with HP. Everyone, good luck with this delay/compensation stuff...I'm sure you all can get something out of it, at least the $25 for a nice meal.

KJ

 

hm.. shipped on the 1st. will arrive at house on the 10th.. so slow.