Cosumer Rights Violation By Hp!

I ordered a HP DV2500t from HP online shopping.

I recieved my laptop with the incorrect graphics card.

As per my order confirmation - I should have "319MB NVIDIA GeForce 8400M GS" but when I installed my graphics card driver - the cofiguration suggests the video card is "64MB NVIDIA GeForce 8400M GS"

I spent AN ASTOUNDING 14 hours over 2.5 days on the phone trying to explain the problem to about 15 different people ranging from - online shopping support, technical support, HP parts, supervisors, Technicians and more!

This is absurd! Everyone knows the problem but no one knows how to resolve it! Every supervisor suggests a different solution!

I really wanted to GET WHAT I PAID FOR but no one seems to be smart enough to grasp that concept.

They tell me a 319MB dedicated memory video card has the same performance as that of a 64MB (which they delivered)!! They really figured Americans are not smart so let's just give them in writing that the machine has a HIGH END Graphics card and install a MUCH LOW END

HP assumes customers who are not technically sound probably will never figure out that their video card is not what they paid for.

Every forum, every technical blog will be posted with this message. I will ensure customers are informed about their rights and how HP is cheating them.

THEIR TECH SUPPORT LINES are HORRIFIC. The call centres are all overseas where people don't have proper training to deal with issues. They keep looping my call back & forth with each supervisor promising a different thing.

A supervisor agreed to send the same machine with a 256MB Nvidia 2600 M GS card...THAT WAS TO KEEP ME QUIET & HANG UP, coz' the next time I called - IT WAS NO LONGER THE CASE!

FINALLY I'M RETURNING THE PIECE OF CRAP THEY SENT TO ME....COZ' It's simply not what I ordered. Also going forward, is a public lawsuit for consumer rights violation.

People who ordered around SPETEMBER 22 with a 319MB NVIDIA Card....CHECK YOUR MACHINES coz' I was CHEATED BY THEM claiming they ran out of parts!

I Did not want rebates, money, or a ass licking...I WANTED WHAT I PAID FOR and they failed in doing so.

BE AWARE OF YOUR RIGHTS....

Post with simlar experience to help back up my story.
Thanks

 

The 8400GS comes with 64mb, there is nothing else. The rest is 'up to' based on your RAM amount.

While I can't comment on the customer service, they can't give you what doesn't exist

 

If you are not happy, shop somewhere else. You do have a choice.

I don't mean to burst your bubble, but at the same time why don't you go and sue all of the hard drive company too!

 

HP's description is misleading. They really should change that. I generally advise against carving out a chunk of system memory for GPU use, unless you have no dedicated GPU memory of course.

That said, chill...

 

From the HP site when...

"The NVIDIA(R) GeForce(R) 8400M GS delivers improved quality and performance levels in 3D graphics. If configured with the 1GB DDR2 System Memory (2 Dimm), there will be 64MB dedicated memory and up to 255MB shared memory. If configured with the 2GB DDR2 or 4GB DDR2 System Memory (2 Dimm), there will be 64MB dedicated memory and up to 767MB shared memory."

64 + 255 = 319 MB

You're still getting the same thing, it's just what the description they posted sometime in September (I remember seeing the same 319 number) took into account the shared memory.

 

Yeah, some Americans obviously are not smart, and you have just confirmed that. Thank you.

 

Hehe, and they are written by Americans too!

 

perhaps he didn't understand that the 8400m gs with 10000mb is still a low end video card

but hey i got the same one (64mb plus 767mb shared) and im perfectly happy with it, plays every game i throw at it, perhaps not at at highest settings but who cares

 

If you are not happy, return it! Good lord talk about stuck on stupid. Next time you buy a pc look up the spec's and do a google search on it if you do not understand something. I bought a dv9500 with the 8600 and I knew it only had 256mb dedicated memory and not the 511mb they listed on their page. Why? Because I read about it before I bought it. Nobody to blame but yourself for being a stupid consumer.

As far as the American comments go, get on topic and stop being stupid. There are stupid people in every country and making anti-American comments do nothing to further this threads worth.

 

I believe that HP and most other manufacturers have started to change and put only the dedicated memory on the laptop specs now because people who aren't tech savvy didn't know that it was only a portion dedicated and the rest was shared. I'm also pretty sure that if you read into the graphics card description it tells you about the dedicated memory of the card and how much is shared.

Dreamer, don't you think you're being a little harsh there? I know you are saying that some Americans aren't that smart, but lets face it, that goes for every country in regards to computers and being tech savvy. The only big thing about Americans (I'm an American by the way) is that I'm ashamed to say everybody is so f*#*ing quick to sue other people. I mean what the hell is wrong with everybody where they have to go the fast route to get money. So you ordered a laptop and didn't realize that the vid memory wasn't all dedicated but shared as well, or maybe they didn't write it the right way so people who aren't tech savvy didn't understand it, why the hell are you going to sue them? Did they not offer you an upgrade for free? People like you are the reasons why everything is so expensive, because companies and people are getting sued all the time and losing a ton of money. This just reminds me of when that lady sued McDonalds because she spilled coffee on herself and it burned her, its frickin coffee, its supposed to be hot.

Sorry if I'm coming off a little strong, but things like this piss me off.

 

Oh, and nice job spelling CONSUMER in the title, you forgot the N

 

Sorry, but you have happened to stumble upon a forum of techs, not lawyers.

 

well now i feel bad for the guy cuz you know he thought he was gonna be praised for finding such a huge "mistake", and like he said, hes going to post this in every technical forum

- and i sure hope he takes out the part saying that americans are smarter than hp thinks because as i am american, i feel dumber now and i usually consider myself the smartest man in the world....but whos measuring

i praise him for trying :0

 

... and learn to spell too!

 

Lol, you guys are criticizing him for spelling now. Did we really run out of things to do? I'm pretty sure 50% of posts have spelling errors, and >90% are grammatically incorrect. We should go let the posters know.

 

This guy started the wrong topic at the wrong place. He needed to do a little research before he posted that here, because like you are seeing, he is being eaten alive right now in regards to his post.

 

I totally agree, but it looks like he's already paid the price for ignorance:

 

No, this comment wasn't really related to Americans and how smart they are, I just commented on his brilliant conclusion. Otherwise, some people aren't smart but that has nothing to do with their nationality.

Plus, "smart" doesn't mean that you have to be tech savvy but at least that you should know how to find information, and he managed to create an account and post that nonsense here but he didn't take the time to do some research......erm...why on earth am I writing that...

 

HAHAHA thats priceless Lithus, it really is! :laugh:

Touche Dreamer, I see what you mean, and I agree with your definition of "smart" in relations to this topic.

 

I'd say this is more like 'misplaced' information on HP's part...and leave it at that!

That being said, I think you'll probably have a hard time returning it. HP described it correctly, even if the information was hard to find, and they aren't going to take a return because you couldn't find the information. You got what you orderd, you just didn't order what you wanted.

Also, it sounds like you are concerned with gaming performance. That leads me to think you might not have been happy with the card regardless...you might want to think about finding out if this specific card will be adaquate for you, or if you'll need a more powerful card in order to satisfy your gamer-ness.

No joke: but don't flame me for any spelling mistakes. I'm not on my usual machine which has spell checking enabled.

 

Thank Firefox for spelling enabled!

 

That's the thing...I'm on Firefox. But the darn Sun workstation I'm on doesn't have the right version of FF...no spell check

Anyway...back on topic!

 

from a private message from him

"Hi,
I did review this quite intesively. NVIDIA offers another configuration on the 8400M GS which is 128 DEDICATED. My concern was regading gaming and auto cad + graphic intensive apps.

I ordered this laptop for atleast 128MB of dedicated as I wanted to reduce system load with graphic intensive applications.

IF YOU ARE RIGHT, Please tell me why HP agreed to refund money, send me rebates, send me a new laptop with a 256MB dedicated card??

I assume they would do this only if they know they screwed up the order.

One Supervisor from HP agreed for configuring it with 8600M GS - which accoridng to him has 256 dedicated, I AGREED but never got a call or a laptop from them!

If it is not a different harware, why was I able to not hear that from ANYONE at HP! Believe me I spoke to every department possible...THEY ARE ALL AWARE ABOUT THIS ISSUE!

HELP more if you can with your knwoledge.
thanks. "


- i simply replied there is no possible way they sent you a dv2500t with with a 256mb dedicated graphics card, perhaps they sent you a 15.4" or 17" version, but you can't tell me without lying that they sent you 14.1"......
i'm pretty positive that the 17" dv9500t is the only laptop hp offers with 256mb dedicated 8600m gs, which means, if they did indeed give him a new laptop, it wasn't close to the dv2500t

edit* - now that i read that again, i think he meant they just promised him a dv2500t with 256mb 8600m gs, which again, would be impossible

 

WE ARE ALL AWARE ABOUT THIS ISSUE because there is no issue. You're trading in a 14.1" dv2500t for a 17" dv9500t - a pretty good trade if it's for the same price.

Be glad because if I were HP, I would hang up on you, slap you, take your laptop, show you the money you paid for it, rip it in half in front of your face, and throw the shreds at you, while slamming the door in your face.

 

nVidia might offer a 128MB versoin, but clearly HP is not offering it. They're only offering the 64MB version on their machine.

HP probably agreed to refund the money mostly because they figured you'd turn around and purchase a more expensive system.

I don't know about the new system part...the 8600GS is only offered on their more powerful (and larger) models.

 

Yes, you are correct, the DV9500t is the only laptop that has a vid card with 256MB dedicated (8600m GS). The next step down is the 8400 vid cards which is the best you can get with a 15.4 inch screen, and I'm not sure about the 14.1 inch screens without going to look at the specs they offer.

 

Just FYI...but the 8400 is the best you'll find on an 15.4" HP consumer laptop. There are 15.4" machines that have better cards, but the dv series of notebooks aren't in that grouping.

 

I'm sorry I should have specified what models of HP I was talking about, thats my bad.

 

nVidia might offer a 128MB versoin, but clearly HP is not offering it. They're only offering the 64MB version on their machine.

HP probably agreed to refund the money mostly because they figured you'd turn around and purchase a more expensive system.

I don't know about the new system part...the 8600GS is only offered on their more powerful (and larger) models.
__________________

doesnt the dv6565ca come with 128mb of dedicated ram??
Graphics
--------------------------------------------------------------------------------
dv6565ca graphics specs....
Display adapter type NVIDIA GeForce 8400M GS
Total available graphics memory 895 MB
Dedicated graphics memory 128 MB
Dedicated system memory 0 MB
Shared system memory 767 MB
Display adapter driver version 7.15.11.145
Primary monitor resolution 1280x800
DirectX version DirectX 9.0 or better
--------------------------------------------------------------------------------
emm, im really sorry if I was out of topic though on that... but I posted it incase he didn't know....

 

Somewhat off topic, but I don't know why a return would be an issue. You can return a consumer-level HP product if you dislike the color of the keyboard. As long as its within 21 days. The return is labeled "buyer's remorse," right on the FedEx ground label they provide you with.

 

That is the great thing about HP, you can return it for any reason within 21 days of receiving it for a full refund, even after you've opened the box and used the system.

 

The person should've done his research before ordering the laptop. An odd number of memory.. 319mb for a video card is a red flag that it's probably shared memory. He could've Googled and would've found out that there's no such thing a video card. Heck even nVidia lists their products on their site.

HP isn't totally to blame, have to watch the language in their ads such as "up to" and such. People just see the number and think that that's the god given truth and won't settle for less. It's like shopping eBay. Have to look for key words.

 

hahahaha thats great, and also to the OP maybe you should do a bit more homework before ranting.

 

One thing that's often not mentioned about that lawsuit was that the coffee was much hotter than it should have been, resulting in burns that were more severe that should have been.

 

Or the overweight dude who sued McD for making him the way he was!

 

Envision - the McDonald's case was blown out of proportion and the facts have been misrepresented. The lady actually received third degree burns from the coffee. I know coffee is supposed to be hot but third degree burns?! That's an excessive temperature. The lady originally only asked McDonald's to compensate for the medical expenses from her burns.

Now it wasn't the smartest thing to put coffee in between your legs while driving but at the same time, why was McDonald's making coffee so hot? Asking for her medical expenses to be covered seems reasonable enough but when they refused, the whole issue was taken to levels that we laugh at now.

Back to the topic at hand, I'm kind of curious as to what kind of machine this guy gets in the mail. If he gets at 9500 then what's he going to do?

 

Yes, it was a sad time when fat people got McDonalds to stop selling supersize meals. I remember when I was a wee little lad going to my favorite MickyD's for my quarter or double quarter pounder supersized meal. Those were the good ole days, lol. Anyways I barely eat at McDonalds anymore because its so bad for you, I eat there every once in awhile as a treat. I love their sausage and egg mcmuffins, they are the greatest!

You guys are right by the way, the coffee was too hot, but at the same time, as iasthai22 says, why did she have the coffee between her legs? I mean If I spilled my coffee which is at a normal coffee temp (whatever that is nowadays, I haven't looked at the standard, lol) I'd burn myself, just not at the 3rd degree level. My point was, was that people sue nowadays for no good reasons, except for money. It's just a shame when you have to watch ever little step you take as an individual and a company. I do understand the lawsuits where it is valid and with cause, but not the petty ones I see so often.

 

If someone really wants the skinny on why McDonalds got whacked in the coffee case they should locate an extensive article that appeared in the Wall Street Journal on the topic. The WSJ article was not very flattering to McD’s.

The facts as outlined in the article were roughly as follows:

1) Uncoordinated old lady;
2) Coffee about 20-30 degrees hotter then all other competitors;
3) Nasty 3rd degree burns in the crotch are of an old lady with lovely pictures to inflame the jury;
4) McDonalds Corp policy to maintain "super" hot coffee for marketing and efficiency reasons (no need to reheat etc);
5) McDonalds was already on notice that their coffee was dangerously hot (spill your coffee at home and it might hurt but Mr. Coffee or your Braun unit will not scald you to the point where your skin peels off);
6) McDonalds Corp lawyers disregarded their local trial attorney's advice to settle the case for a reasonable figure; and
7) The old lady's original attorney was savvy enough to bring in another lawyer who had already hit McDonalds on another burn case and had the ability to show the jury that McDonalds had made an economic decision to keep the coffee much higher then industry norm despite knowing the risk it posed to its customers.

At the end of the day, the coffee case was not much different then the Ford's Pinto fiasco, were some engineer had attempted a cost benefit analysis of the extra expense to avoid exploding gas tanks vs. probable occurrences and average anticipated payouts dead Ford customers estates. Once that engineer's memo was unearthed, the only question was, "how much".

Reality... many cases are brought, very few result in big dollar payouts. For the most part juries are conservative unless the see true injustice coupled with real harm.

 

btw we're givin waaaay too much credence to a 1 post wonder, i mean seriously he doesn't even have the backbones to come back and post in his own thread for his error, he has to PM someone to argue? lol

And also if you did click on the "tell me more" or watever that link is above each option is called, HP lists out exactly what you're getting. I believe their description for the 8600GS is something like 711 MB Video lol.

 

Strange, I've never had any problem with HP like this, but I can believe this, most people don't think regular users have the smarts such as them, which in reality they don't have, they all use books I believe when dealing with us.

Hopefully everything works out for you.