Could someone who owns a DM4T run an Energy report?

I'm getting the following errors... I think it has something to do with the fact that my laptop has issues resuming from sleep.... I've reinstalled the bios and have the latest ati drivers.... any ideas as to how to fix this? I've tried a clean install...


Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 0
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 1
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 2
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 3

 

You still haven't sent that unit back to HP?

 

Not yet man...still trying to fix it myself.
IF anyone could run it and tell me if they have similar errors...would be appreciated.

 

Good luck with that. But everything described in your previous threads points to a hardware issue.

 

RMA it. 10char

 

why people insist on messing with broken equipment while their warranty runs out is beyond me.......

 

Thanks for the help fellas.

I'm overseas atm. I can't send it in. If it were an option, believe me, I would have taken it already. All I'm asking for is for someone to run powercfg.exe -energy in an admin run window. That's all. Thanks.

 

You'll want someone with your exact specs to report. So list your specs.

A tread title change was in order to attract the proper volunteers.

 

Thanks, 2.0, appreciate it.

I was in touch with HP and they told me to do a system restore.... and I did. For whatever reason, my system doesn't seem to be freezing anymore.

Oh, and I did run the Energy report...and I still have those errors, but whatever. It seems to be working. So far I've left it twice, each around 1.5hrs...and no freezing no nothing. But I really want to do a clean install...doesn't make sense. All the drivers I installed straight from the SWsetup folder. If anyone has any ideas It'd really be appreciated.

Spec wise it's a 430m,5450,320gb,4GB ddr3.

 

Have you done other clean installs with the same windows disc?

 

All the clean installs were with the same Windows disc, yes. I downloaded it off the links from the 2.0 out-the-box guide.

The system restore obviously was from the HP DVDs I made...

 

For what it's worth, I get those same errors (and a bunch of other scary sounding errors) when I run the energy report. This is my second dm4 and it doesn't have the same freezing/crashing issues as my last one.

 

Not saying its the only option, but if Clean install = problem and Install via restore disc = no problem there might be an error in the disc. I know correlation is not causation

 

That's possible. Since others have done clean installs without issues on the DM4. But a hardware issue could also have the same effect when trying to install other (newer) drivers.

 

I get the following errors when doing a power report on my DM4T:

Code:

Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group	0
Index	0
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group	0
Index	1
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group	0
Index	2
Platform Power Management Capabilities:ACPI _PPC Object Failed Validation
There is a problem with the definition of the ACPI _PPC object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group	0
Index	3
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

I have been getting only about 6.5-7 hours on the 9-cell battery, which should be getting at least an hour more, if not two. If anybody else can confirm what their power report says, it would be interesting to know. I really don't want to have to RMA this since I'm about to hear to college and will need it, so I'd like to know what sorts of results other people are getting, too.

 

Looks just like mine...does yours freeze or anything? Or is it just the battery life?

Regarding the battery life, 6.5-7 sounds about right actually...might want to disable BT and make sure all your settings are in max battery in your power profile...

 

What the heck does this error mean? Is it something to do with the processor? I have an envy 14( I know diff. comp., but the same company) and I get the same errors. Another thing I have noticed is that when it is plugged in and I boot it up, the processor only has 2 idle states. When on battery, when I power it on the processor has 3 idle states. Shouldn't the processor have 3 idle states no matter whether it is plugged in or not? I have had lockups accompanied by a strange audio noise when listening to music(very rarely like maybe twice), and can find no information about what this error means. I am only guessing it is processor related b/c it is labeled like the processor entries. Processor 2 in group 0, processor 3 in group 0 etc. etc. anybody got any ideas? I have been waiting for HP to release a BIOS update that doesn't make Windows tell me to update the firmware.

 

Seems to be normal I guess. Are you on a clean install or the factory default?

 

I have used both types of install, clean install has given me the least problems so far. I don't think it is normal, I get strange behavior when resuming from hibernation/sleep. Windows knows when stuff isn't talking to it properly.

 

Is there any specific order you followed when you installed the drivers?
I've down a clean install several times and each time my system keeps freezing after I leave it for a bit.

Funny thing is, on factory default or whatever, I don't get any of these issues.
I'm kind of lost so any information you could lend me would be really appreciated.

 

I just randomly installed the drivers. I guess you have run the system diagnostics on your ram and HDD to check them. Does the system log anything in the Event Viewer when it freezes?

Edit: You have the computer set to not sleep when you close the lid and it freezes when you raise the lid. What about if you set it to sleep? Do you get the freeze when it sleeps? Or is it just when the computer goes to idle with the lid down? Have you tried the sfc /scannow command to see if any Windows files are corrupted (I don't know if that's the exact command, but it is something like that)?

 

Ya something about the desktop windows manager I think running out of video memory...

Depends on how long I leave it idle.... if it's for 20-30 min, after a few min it will work itself out... if it's for 2-3hrs, I have to do a hard boot.

I ran the diagnostics on HDD/ram, and both came out fine. Funny thing is, if I do a factory reset I have no problems...but basically the second I disable or uninstall anything.. it begins freezing up...haha ima kill myself or ATi or HP...

 

I'd go for HP. Their computers seem to have problems. My old DV8 used to not resume from sleep sometimes, everything would seem to come up lights fans, but no display, had to hold power button down (I hate doing that) and restart to get it back up and running. Try the sfc /scannow and see if it comes up with any corrupt files.

 

I actually tried that...nothing.

I can't tell you though how many time I've tried a clean install with different DVDs... HP installs..haha.

This is getting stupid.

 

Yeah, sounds like somethings faulty, since there is a DWM.exe running out of memory, it may be bad graphics card memory. There is much documentation on the net about HP's incompetence and sneakiness. They, instead of admitting there was a defect in the nVidia gpu's, release a BIOS update that ran the fans at full speed to try to get the computer's to last till the warranty ran out, really sneaky s. I will not buy HP again, next time it is gonna be ASUS.

 

You know... I'm gonna have it run on Intel GPU only...I wonder why I didn't think of that earlier. Let's see if I still have the same issue... come to think of it I doubt it. It's kind of odd man. If all I got installed are the ATI drivers on a clean install, no problemo. The second I add another driver...boom, issues.

THanks for all the support/help. +rep!

I can't believe it's a hardware issue...I figure if it was hardware, it would always be like that. I mean, why no issues on the HP install then? I dunno.

 

You may be right, on my DV8 that's what I said too, it boots up fine every time, only when resuming from sleep did it f up. I thought you said if you removed stuff from the HP install you run into issues. Is aero enabled? if it is try disabling it too. DWM.exe running out of memory could have to do with aero, there may be a memory leak or something. Another thing to rule out hardware malfunction is to install Ubuntu or some other OS(Win XP maybe). If the other OS doesn't exhibit the problems, you know it's not hardware. I did that on my old Toshiba to discover the power jack was loose. It's a good troubleshooting method to discern OS problems and hardware problems.

 

Yes, if I remove anything it gets angry apparently..lol.

Ya, aero is enabled.

I'll see about disabling it, although I really like it. Then again, maybe that's why with no ATI drivers it's fine, because Aero is disabled...

I have XP...might give that a shot actually as a final step to try to figure out what in the heck is going on here...

 

hmm. I let it sit there for about 25 minutes...but this time I disabled the "screen turning off" and let instead put a screensaver........it's fine.

Maybe 25minutes isn't long enough? I will let it sit and cook for an hour or so and see what I come up with. If this is a solution, heck, fine by me. When I leave it idle I close the friggin lid anyway.

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MOD: Why can't I edit? I press the bloody thing but the button doesn't work, so I'm forced to make a new post...sorry.

 

Yeah, I'm like you, I don't want to send the dang thing in till I know it's hardware and not just some crappy software/setting giving me issues. If the problems are intermittent, then they are likely not to encounter them where ever it is they fix these things and you could get a computer back with the same exact problem. I have a hard time believing these people will go to the lengths that I will to see what is wrong. If you want something done right, do it yourself is my motto.

 

Bingo. I agree with you 100%. Fact is, my DM4 is basically perfect. I mean, of all the issues people have talked about regarding any/all HP laptops, mine doesn't suffer from any.. KNOCK KNOCK KNOCK KNOCK KNOCK on wood.

And I know the HP fools, even if I could send it in, would just do a factory install and send it back all bruised up a couple of weeks later.

Well, another 30-45min session passed with no problems. I updated Windows and installed the remainder of the drivers, I'm going to let it cook for another 2-3 hours, and then see where she stands. I think...by disabling turning off the monitor and enabling the screen saver, I fixed it. Maybe DWM doesn't do crap when the screen saver is on? I don't know.

If that works, then I will just have to make sure sleep is fine... and then ah ya, means screen saver + no screen off= fixed. Go figure. We'll see....

 

DWM.exe is the desktop windows manager. Aero being enabled causes it to use up more memory, but there could be some problems with the screen going off too. On my desktop w/ Win XP, I have turn monitor off disabled, seems that if the monitor turns off the computer doesn't want to go to sleep after the timeout period, maybe Win 7 has some of the same weird sleep/hibernate behavior that Win XP had. Glad to hear you got it fixed so far, Happy Computing...

 

It's bloody working...haha. Sleep is cool too, I got to open it, and then open/shut again, but it's cooool! Doesn't freeze or crap either! Turns out I just had to turn off display off and pop in a screen saver..lolz.

AH man. My baby is basically perfect now. I'm happy. Thanks for all the help everyone.

 

Fellow ENVY owner, I have the same ACPI problem as it seems that you do, I have tried everything from updating every driver to changing BIOS revisions and still nothing. Every once in a while my laptop will successfully enter sleep but every other time when i close the lid - the laptop pretends to go to sleep and just sits there, the HD action light keeps blinking and eventually it will just crash. When the computer comes back up it says that windows has recovered from a serious error but then when it goes to check for solutions the window goes away and it pretends that nothing is wrong.. I think HP and Micro$oft are colluding against me.


Any suggestions.. other than a re-installation off the recovery partition?

 

Try turning off "automatically turn off display" in the power settings...

 

Tried that after reading the stuff above and it didn't work..

EDIT: Just checked again and it might not have saved... I'm gonna try sleep sleep in a bit and see if it made difference. Pretty soon I'm just going to give it a try with dualboot OSX and a new install of Win 7 thanks to the recovery partition.

Scratch that OSX thing.. I just did a bunch of searching and it doesn't look like there is any remotely easy/possible way to get a good snow leopard hackintosh on here.

 

More testing/ playing around with stuff and still no resolution to sleep issue found. I'm getting very close to just reformatting with the minimal installing on the recovery partition... Only like 50 gigs of stuff to download after reformatting....