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    DV1000 Wireless problem and customer service.

    Discussion in 'HP' started by avaneendra, Dec 4, 2004.

  1. avaneendra

    avaneendra Newbie

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    I am really frustrated with dv1000.

    I bought this laptop a month back and found that
    wireless does not work when laptop is run with battery.
    when I reported this problem, HP scheduled a repair.

    Apparently the case was so badly handled that I had
    to make around 50 calls to customer service and finally
    HP+Fedex shipped it to Manufacturer (Shangai, china)

    Customer service rep was literally forcing me to take
    a heavy weight laptop and rejected the offer and I wanted
    the same laptop. He would not give me my money back.

    After so much of frustration, I found helpless and had
    escalated the case to CEO of HP.

    I was told that the case will resolved ASAP, and again here
    they tested my patience. I had to call back again and again
    to simply explain it to multiple people. No action
    is taken. Strangely enough one day with no intimation
    I got my money back.Whole ordeal took for a sweet one
    month of time. I was atleast happy that I got my money.

    Here I go, I made a mistake again, I ordered the same
    DV1000 laptop with little upgrades. I recieved it today.
    I just was trying to setup the wireless and the same
    problem, wireless does not work if I operate it with
    battery(remove AC power adapter). What a quality control
    from HP.

    I called customer service center and only to listen
    to their same old words. I decided to return the
    laptop back to HP.

    Till now I bought three items from HP. None
    of them arrived without a H/W problem.

    Just wanted to share my experiences and am really
    frustrated with HP so far.

    -Avaneendra
     
    avaneendra, Dec 4, 2004
    #1
  2. nedlyj

    nedlyj Notebook Enthusiast

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    Did you check the Power Management settings for the wireless card? By default it is set to switch to the Maximum Battery setting (ie. Lowest Performance setting) when you run on battery power.

    Many times the card will not work with certain routers when it is in this setting, but it will work fine when the setting is adjusted to Maximum Performance.

    -n

    Current toys:
    dv1000, R3190us, zd7120us, Apple G5

    www.hpnotebookforums.com
    www.dv1000forums.com

     
    Last edited by a moderator: May 7, 2015
    nedlyj, Dec 7, 2004
    #2
  3. rjharper

    rjharper Newbie

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    Do you have a Netgear router? The 814 routers from Netgear have problems with Centrino notebooks using the wireless on battery power.
    Solution - go to the Netgear website and download the upgraded firmware for the router, install and voila problem solved.

    I was going crazy with my new zt3000 for a week until stumbled across this lesser known problem.

    "There are few problems in life that cannot be solved by the suitable application of high explosives"
     
    rjharper, Dec 7, 2004
    #3
  4. avaneendra

    avaneendra Newbie

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    You are right RJharper,
    I could not part with dv1000 because of it looks. We finally
    decided to send my second laptop to service center to
    get it repaired. Apparently, HP customer service dept
    could not find any problem. And when I was going through
    the netgear support page, I come across the firmware upgrade
    page. Has fixes for centrino based systems.
    HP sent me back my laptop and then upgraded my wireless
    router and boom, Laptop started working like a charm.

    Man I never anticipated this strange behavior could be a
    router problem since laptop was working fine with power adapter.

    anyways happy ending after all
    thanks for your responses
     
    avaneendra, Dec 21, 2004
    #4