My laptop (HP dv2000 series - dv2934) froze while using Internet Explorer 7 (I was not doing anything else). I could not bring up the task manager using CTRL + ALT + DEL command, so I did not shut it down properly. My laptop takes forever to load the windows vista boot up screen when I turned it on. A blue screen with recovery settings command showed after 40 minutes loading the windows vista boot up screen. I chose the startup repair option because I did not want any of my files deleted. The startup repair took four hours, but I don't think it did anything. Here's the diagnose of the startup repair:
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
Here are the tasks that were completed successfully during the diagnose:
Check for update
System disk test
Disk failure diagnose
Disk metadata test
Target OS test
Volume content check
Here's the root cause:
Root cause found:
System volume on disk is corrupt.
Repair action: File system repair (chkdisk)
Completed successfully. Error Code 0x0
After the startup diagnose, my laptop restarts and shows 2 options which is start windows normally or go to the startup repair. When I choose start windows normally, a blue screen appears for a second and restarts. Same thing happens with the startup repair.
I tested for the memory and harddrive performance from BIOS. Memory is fine, but I think there is something wrong with the HDD since the test fails.
What should I do to fix my laptop. Please help! I don't want to lose any of my files. This laptop is less than 4 months old. I did not get the store warranty, but I still have the manufacturer warranty. Since I live in Canada, I think I need to ship it to a US HP location...and I want to save myself from doing that...
edit: used command prompt and ran CHKDSK /F, everything's fine and Windows replaced bad clusters in file 175413 (\SYSTEM~1\{0CF4D~1), 177331 (\found.000\dir0003.chk\index.dat) and 13384 (\PROGRA~3\Symantec\SYMNET~1\SNDCON.log) during step 4 of 5.
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Since your current drive is failing I would advise you to get a new disk and reload your last good backup (or your original restore disks if you don't regularly backup your system). I would then mount your current drive in an external enclosure and then pull as much as you can off of it. This of course would all be out of pocket for you (you can get a 320gb 7200 RPM drive for under ~$100 and the enclosure for ~$10), while HP would cover it under their warranty.
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I'm not exactly sure if my HDD is failing or if it is the motherboard or graphics card... how do I test if HDD is working or not besides the BIOS test?
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you could run chkdisk
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that's what I've done as well. i did chkdisk /r and /f, both times "failed to transfer logged messages to the event log with status 50". would using a system recovery disk changing it to factory settings make things better?
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You can use one of these tools depending the brand of your hard drive
http://www.tacktech.com/display.cfm?ttid=287
The selftest in BIOS is not reliable, so you should use another software to test the hard drive. If it passes the test, you can recovery to see if the problem goes away.
You can take out data from your hard drive by using USB enclosure (~10-20), or adapter from 2.5 to 3.5 hard drive ( under $5 on Ebay) if you have another desktop.
If the problem is not from hard drive or software, they will reload your hard drive anyway if it's sent for service, so be prepared to save your data. -
Its not failing.. it seems to be corrupt.
Backup your stuff first and then do a format. Run HDTune and check for any SMART or disk errors.
DV2xxx won't start!
Discussion in 'HP' started by Van Dutch, Dec 28, 2008.