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    DV6000 [dv6618ca] Freezing Issue (volume/mute)

    Discussion in 'HP' started by _DV6000_, Feb 24, 2008.

  1. _DV6000_

    _DV6000_ Newbie

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    I'm currently having troubles with a recently purchased HP Pavilion DV6000 series [dv6618ca] notebook (purchased about 3 months ago). My issue has to do with the touch-sensitive buttons above the keyboard. When either the mute button or the volume increase/decrease buttons are pressed, my notebook freezes, although I'm still able to move the mouse using the touchpad (however it becomes fully dysfunctional).

    So far, I've realized that if I change the volume using the sndvol.exe file, the computer does not freeze, but I would still like to fix this issue because using the exe file gets very annoying.

    Hopefully someone out there knows how to resolve this issue, and your help is greatly appreciated.
     
    _DV6000_, Feb 24, 2008
    #1
  2. _DV6000_

    _DV6000_ Newbie

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    unfortunately im still having the same issue.

    might this be a driver problem?
     
    _DV6000_, Feb 25, 2008
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  3. jin07

    jin07 Notebook Deity NBR Reviewer

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    Have you installed new drivers since your previous post?
     
    jin07, Feb 26, 2008
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  4. _DV6000_

    _DV6000_ Newbie

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    no i havent because I am not sure which ones i must install/reinstall, or which drivers my laptop is compatible with.

    However, I have tried updating the "Sound, Video and Game Controllers" > (Conexant HD-Audio SmartAMC HD2) driver through the Windows Device Manager, with no luck. I simply get the "driver softward for your device is up to date" message.
     
    _DV6000_, Feb 27, 2008
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  5. jin07

    jin07 Notebook Deity NBR Reviewer

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    What OS do you have? I'll take a look for a sound driver.
     
    jin07, Feb 27, 2008
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  6. _DV6000_

    _DV6000_ Newbie

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    Here is my system info [aquired using DxDiag]:

    Thanks for the help...
     
    _DV6000_, Mar 1, 2008
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  7. _DV6000_

    _DV6000_ Newbie

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    This has got to be the strangest solution I've ever witnessed.

    I tried using my HP IR remote control to replay a song on WMP, and to my surprise it worked! Then I thought I might as well once again (hopelessly) try to use the touch-sensitive buttons to pause/play the song, and that somehow worked too! The remote control seemed to have fixed my problem because now all the buttons are fully functional!
    Still, thanks jin07 for attempting to help me solve my problem. I can finally use my laptop now without worries of it freezing!
     
    _DV6000_, Mar 1, 2008
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  8. jin07

    jin07 Notebook Deity NBR Reviewer

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    Huh. That's great. Weird, but great. Well saves me the time of getting the driver.
     
    jin07, Mar 1, 2008
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  9. Vanko

    Vanko Notebook Consultant

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    hey guys, I actually have the same problem and I tried the remote but it still freezes, my computer starts working a couple seconds after but the volume meter still stays on top
     
    Vanko, Jul 8, 2008
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  10. Vanko

    Vanko Notebook Consultant

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    go into the task manager. (ctrl alt del) then go under prosecces and end the hp quickplay on screen display.. that kind of fixes it , but you need to do it every time you turn on the pc
     
    Vanko, Jul 8, 2008
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  11. deeastman

    deeastman Notebook Deity

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    This is a permanent fix that you can undo if you wish.

    To disable the on line Volume Display causing the slow down / freezing issue without uninstalling any software: (It’s also easily reversable)

    1. Click the Vista start icon, bottom left.
    2. Type RUN in the Start Search box, ENTER.
    3. Type MSCONFIG in the OPEN: area, Click OK.
    4. Click on Continue if asked.
    5. Select the StartUp Tab in the System Configuration menu.
    6. Remove the Checkmark from the HP Quicktouch On Screen Display item.
    7. Click on OK and Restart if required.

    Reverse above procedure to restore to original if desired

    Edit: I would have pointed you to a thread where I have posted this before but the darn search feature is missing again and I can't locate my posts.
     
    deeastman, Jul 8, 2008
    #11