DV8000 Series - Keyboard problems. Anyone else?

I just checked that link myself...it appears to be for AMD based dv8000 z models. That's why it didn't work. Does anyone have a AMD based notebook that can look into this one?

Keep an eye out for a corresponding BIOS update for the dv8000t HERE (currently has F.17 listed).

 

Hmmm...I wonder if anyone even attempted the procedures above to try to fix the keyboard problem. So far, as far as I could see, no one posted if they have tried it out.

My keyboard works great up till today.....

 

Franc, wish I could do it but it is too advanced for me. Abaxter and Night if you live in Los Angeles you are welcome to come to my house and see for yourself the wonders of this keyboard. Yesterday I tried to write an email and the keys: l, a, c, i, e, d, n, t, b, r, w, t, and the spacebar acted up on every other stroke, couldn't get one sentence out without an error. Day before I typed 2 pages without it misbehavi' at all. No pattern, turn it on and it's a crap shoot.

 

That keyboard "solution" might indeed work (and congrats to the genious who made the instructions), but I agree that it is probably more than you guys should be doing to fix HPs problem. In all honesty I don't know if it is a software or hardware problem, or a combination of the two. But so far that BIOS update is the best shot the dv8000z has at this point. Hopefully, if it works HP will come out with a BIOS update for the dv8000t.

 

This is the big question, really.

On mine, it was quite evident that some keys, if not pressed dead centre, would not register, even if they went all the way down and felt like normal keystrokes. It was easy to demonstrate it on the problem keys when I figured out what was happening. There were also frequent doubled characters with some keys that was not affected by adjusting the repeat options in Windows. On the two units I tried, the set of "problem keys" was not the same, though as I recall both included the spacebar and the Shift.

The warmer the computer (why?) and the faster I typed, the worse the problem. I never experienced anything like this with my previous notebooks and the Acer I bought after returning both HPs has no problem with my typing. I'm not 'typing funny' or anything.

It suggests hardware to me. (maybe a software aspect makes the problem worse, but I don't think there is a BIOS version or driver on the planet that will make all these keyboards start working perfectly.)

I absolutely hope I'm wrong for the sake of those who have these units. I hope people will keep letting us know of any progress.

 

i have model dv8230ca canadian model and had no problem with keyboard nor any other issue. it is now 5 months that i am using it and most of the time i leave it turned on and with open lid for weeks as i am laisy guy. no issues whatsoever. it is sturdy. sturdiest plastic based laptop out there IMHO.
maybe these ca models being preconfigured got better QA process than those US highly configurable models dv8000t which i dreamed of ordering at that time but was unable to do it from Canada? i am now glad i couldn't order hearing all these horror stories about dv8000t "dream machine"

 

Both of my defective units were dv8230ca

 

I have a dv8000z with an amd processor, and my keyboard started missing keystrokes an locking on caps lock about a month or two after it was delivered. I just updated to the latest bios, and the problem persists. little or no change. what gives? Is there a way to return and get your full money back on a 6 month old laptop? Just not right to pay this much and end up with a highly inferior machine.

By the way, i contacted service and they want me to send it to their service center in TN. They asked that I backup all data as they will do a restore to original state. &)(%*#! that!

 

Depressing to hear that HP is still playing the mail the notebook in for a repair they cannot perform game. They will have you mail it in 3 times for repairs, we have not heard of a successful repair as of yet. You'll have to read the post to get all the info. about those of us who have played the mail the laptop game with HP. Sorry this is still happening and HP is not taking responsibility for the lemon keyboard.

 

Well its been a few weeks since I gt my notebook back and I am writing a paper for school and yu al know the rest. Sorry about the misspelling but my keyboard doesn't eem to work any more and I am to lazy to fix. Hahahaha Round 2 for the old shipping off to TN. If some how I can convince them o give me a dv9000 to replace it, has anyone heard of problems with that model besides the messed up model that was posted recently? any keyboard typing problems?
Thanks

 

From what I have seen so far everyone seems to be happy with their dv9000,just bad luck I got a screwed up key on mine. HP won't agree to a replacement until you send your notebook in 3 times for the same issue.

 

if you send your notebook back three times for the same problem, are you assured to be given a new notebook? is there any other way to get the notebook replaced short of 3 trips to service? i paid plenty for this thing, and I expect it to last 5 years, I don't want to be dealing with a %*^&'ed up keyboard forever.

 

Then send it in 3 times . HP is probably doing that because (1) the law states "if it needs a 4th repair" -> why would they do less, just to be nice? and (2) make sure people aren't just trying to rip them off to get another model.

If you don't want to wait that long for a new computer, go buy a new one while you wait (one that actually works). When that dv8000 finally gets replaced, it'll get replaced with a brand new shiny model that can be sold for 90% of retail value or so (probably...IDK how good eBay would well so I can't say). Honestly, I'd ask them to send you one with better specs to compensate for the trouble (I don't know if that'll work though), and you'd probably end up selling the thing for amount the same price as you got the original dv8000.

I'm not going to tell anyone what to do, but that's what I'd do if I were in your shoes and had a little money to spare.

 

So I am on the phone with India right now and they want me to have them connect to my laptop so they can check for any software issues before I send it in. This didn't happen the first time, has anyone else had to do this? Now I can't claim to know all that much about how networks work but it seems kinda weird that hp can get inside my computer remotely.

 

Only if you give them permission. Tell them if it is to install bloatware they can forget it though.

I've actually used the remote tools to fix a computer for a friend of mine 200 miles away.

 

44 min and 38 second later my cell phone is dead and I finally have a box being sent my way. I realize that this is only my second time sending my notebook in but what is the best way to go about getting a replacement? Do I have to send it in three times or is it the third time I am going to send it in? Who should I request to talk to seeing as how the Indians don't seem to have the authority to grant me a new laptop.
Thanks

 

There is no guarantee of anything with HP. The only reason they gave me a replacement was because I filed a complaint with the Better Business Bureau after my 3rd repair because HP would not return my phone calls or allow me to speak to anyone. With the guys in India just tell them you are not going to go through anymore phone tech steps and you want to talk to someone else, they do have the ability to transfer you to someone in the U.S.. You have to keep insisting on that or they will waste hours of your time doing useless things over and over. There is no fix for the keyboard, you have to get three repairs before you can get the BBB to make them give you a replacement. Some people still can't get a replacement after the 3 repairs. It's a customer service system that was designed to frustrate and harass you so you will go away. The case managers never return your phone calls and they are never available when you call them. I'm still dealing with it after 7 months. The only way you have legal rights is if you had 3 repairs for the same problem, HP didn't and can't fix it, you are still under warranty. Good luck, worst and most traumatic experience I've ever had with a company and a new under warranty product. Don't take any crap from the case managers, they are plain abusive and sadistic. For 1 year under warranty they are legally required to replace or refund, it is federal law. It doesn't matter how long you've had the computer as long as your warranty is still in effect.

 

Also, it would be valid if they dragged your computer around till its longer under warranty. As long as you prove you were troubleshooting (and being refused) a replacement through to the point the warranty ended you still might have an argument. But you'd have to take them to court to win it then.

 

I have had mine in for the 3 times, and have been full on refused for a replacement. They also will not return my calls, hang up on me when I do get through. Claiming that I have been illegally recording the conversations, (needless to say, Idaho is a one-consent state, totally legal). After they have repaired it 3 times, the first time it went in, there was no problem found... Weird how the 2nd and 3rd consecutive times warranted them replacing my keyboard 2 times, and my LCD screen 2 times. HP says they will not replace unless a major component has been replaced more than 2 times. (I guess the LCD screen x2, and the keyboard x2 aren't "major" enough..) And they will only accept my laptop in for a repair trip, no replacement. They would like to swap out the motherboard, as it's the last "major" thing that they can replace... In other words, get them to replace your unit, and take Night_2004's advice, sell the replacement on Ebay. If I can ever get them to actually replace my defective dv8000t, I'll be doing that. In the meantime, I'm looking around for a good lawyer.

 

Here's something for our amusement.

I just got an e-mail from HP reminding me that my warantee is nearly over, and surely I wanted to pony up some extra $$$$ for their extended coverage.

It took me 10 minutes to stop laughing. PAY for coverage on a machine with hinky caps-lock, that HP will NOT fix within the initial one year? Pay for coverage on a machine that HP has proven it CAN NOT fix, will not acknowledge there is a problem they SHOULD fix? Do I have "Stupid chick" tatooed on my forehead, HP?

Uhm, no thanks. When this machine dies, it dies, and I will find one that doesn't have the extra-special feature of the caps lock getting stuck randomly.

 

...or you could throw it out the window . Try to get a lawyer first, IMHO.

 

For those of you who do send your notebook to HP for repair take detailed before photos of it, screen, keyboard, outside, etc...several of us have had major cosmetic damage done to our laptops, including seriously scratched screens, while in the possession of HP. Last time I got mine back I thought they sent me the wrong notebook it was so badly damaged. Looked like my laptop had been molested and beaten. It is degrading enough that HP toys with it's customers with the mail in the laptop for repair game when they have no fix. When you then get your pristine brand new notebook back covered in grease, dirt, and scratched all over it just makes you heartsick. Hewlett Packard is a wretched bunch of *********.
Also the replacement they sent me was $400 cheaper than my computer cost with similar but less specs and no remote, got downgraded, not acceptable. If everyone would send their notebooks in for the 3 repairs I think we'd stand an excellent chance of getting a class action suit attorney. Has anyone else done the 3 repairs besides me and Jka?

 

Alright guys after my high school graduation I lumped all my money together and purchased the top of the line DV8000 laptop. (duo core)
It was fine for some time then It started to lock up randomly. And the Known keyboard problem started. Keys wont respond/switch roles with other keys, and worse the left mouse click= a right mouse click. (very annoying)

So finally I decided to contact HP support. (online) My rep. was VERY helpfull, and aknowledged the problem. I felt confident in sending it in.


Two weeks or so later... I get an email saying HP is trying to contact me. I call up, and get someone who I cannot understand. I get transfered to someone who spoke like 50 english words.... he says HP doesnt have me laptop. Then about 20 mins later he says they need a few more days. So bascially they wasted an hour of my time just to tell me that.


after a month (6-10 days was what I was told) I get it back.
At first I was happy that everything was so clean. Plus I admit the keyboard is now amazing. But upon further examination, I notice the plastic below the screen is warped. I fear it may get worse and one day interfere with the open/close of the screen. Sure enough I tested the screen a few times to the noise of SNap Snap Snap....

So I get back on with tech support. And the guys ask for my serial. He says it's the same laptop I sent in. Which may be true. But the reason I know its different is becasue on my unit the paint over the speakers was wore off + all the stickers were present. However this unit is painted perfectly & all the stickers are removed.

So I told the tech guy. They either painted it/changed the case out or sent a diff. unit. Regaurdless I know I didn't have this physical damage to my unit I sent in.

The guy just took my info. And said a rep. would contact me within 48 hours.

Judging from all of you guys stories I bet I'm about to have a hard time...
Any recommendations?

 

Thanks for posting Zakkubin, sorry you are also going through this unfortunate experience. What did HP say they did to your notebook on the corrective repair action list they return your laptop to you with? Did you save the email of your rep acknowledging the keyboard problem? You didn't say how long you've had the notebook back since it was repaired. Are you our first successful keyboard repair report? Would you mind giving us some dates?

 

Zak I don't know what to tell you. You are probably f' ed hopefully you took pics like ubatz suggested. Ubatz I just sent mine in for the second time and seeing how I will most likely be sending it back soon I will join you in a quest for a lawsuit if no resolve is found. I didn't take pics the first time around and I felt so stupid but luckily it came back mint. this time I video taped it (I don't have a digi but my palmcorder records better any ways) so there is a narrative that goes with it that would help in court if we need it.

 

yourrealdad, Like you I did not think to take photos before sending in my notebook for repair. Even the second time I faithfully sent it in without photos even though they had scratched up my notebook's cover and it was covered in dust mixed with fried chicken type greasy fingerprints the first time, duh!!! When I received the dv8000 back from the second repair I took photos. Unfortunately, there is no way for me to show how badly they scratched the screen, it is so reflective and I've only got a little point and shoot camera.
I don't think we're just a bunch of whiner complainers. My keyboard is seriously effed up and I've been willing to cooperate with HP all the way. They continue to treat me like I'm a criminal who stole the dv8000 laptop and took it for a ride. Anyone in Los Angeles who is having the same problems and wants to video tape the debacle email me. Please keep us posted yourrealdad.

 

I can't tell you guys what a relief it was to find out I was not the only one having the keyboard problems. Sorry if that sounds a bit twisted but I think you'll understand. Sometimes when typing letters are dropped and sometimes it seems as if the SHIFT key is stuck on and I have to exit a program and restart the computer for it to go away. I've never sent mine in for repairs, it's kind of a necessity to have my laptop, i'm in school, in my senior year, and working on several major projects, all of course using my laptop. Can't do solid edge or mathcad by hand. So what can I do? Is sending this thing in for repair my only option?

 

.




upsetby hp and all,

Is sending the unit in for repair the only option? = YES

Most any mfg is NOT going to replace a unit right off, they are going to attempt a repair (or repairs) first before swapping a unit out. Getting a dv8000t swapped out for a more current unit, another model is for sure going to take a bit of effort on your part.

I'm sure if you "owned" the business, you would do the same.... You're not going to just give someone a brand-new machine right off...
Persons that are thinking on the first or second go around that they are going to be able to demand a refund, or get the unit swapped out are kidding themselves.
(Refund in most cases is the hardest thing to get from ANY company that has your money.)

They are going to want to repair the unit first (as the parts don't cost them much), and if that doesn't work they are going to want to swap the unit out for a comparable model since that doesn't cost them much either, compared to the price paid.

Refund is the LAST thing ANY mfg is going to... and hard to do without a good fight in most cases.

That being said what makes all the above a little differant in this case is it appears there is no "fix" to the problem though, so really the only recourse is to swap for another model, hoping that it is going to be problem free... Or get the unit swapped out and then sell it to recoup the money to buy something else because a refund is going to be even harder to get. Selling the unit off is sort of crappy as you're just pawning off the problem on someone else.... BEST option short of a refund would be to demand something within their product line that is going to be stable. (see below about business class models)

If the mfg has swapped out the motherboard, and the keypad and it's still not working that points to some kind of conflict, something in the model series itself that isn't going to go away.

As someone who "had" a dv8000t.. (Thank GOD for COSTCO !!!!) .. I'd suggest that persons wanting a swap to another model try to get HP to swap for one of their "Business Class" machines. (Good luck on that though)

Ask yourself this question... WHY? are the consumer grade models problematic?

Answer in a nutshell, they have very short product lives, they are "pushed" into production to meet, say the Christmas shopping season, back to school time frame... and they are used as a "testing" bed for unproven components...

Compare that to business class machines that have a longer product cycle, using components, features that may not be as gee-wiz as the home models, but are stable.

Also consider that the R&D departments are made aware that if they screw up, heads will roll... That business class customers aren't going to be as forgiving when their computer locks up, and a bunch of high $$$$ data is lost... Compared to some kid playing a game and the thing crashes.



PS: For those who have bought thru COSTCO.... Make SURE you state the unit has a defect, a problem when returning to COSTCO, otherwise the unit is marked resaleable, and most Costco's sell off all that stuff to a salvage company at like 30 cents on the dollar, taking a HUGE loss....

Additionally if you don't "like" a unit bought thru Costco... and there's nothing wrong with it, return it RIGHT away... (within 21 days)

The impression I get is anytime within 21 days of purchase if a unit is returned that is NOT defective Costco gets a full credit back from HP...

(Ditto if it's defective, within 21 days, the standard HP return window... Costco gets a full credit back for any machine returned, defective or non-defective (i.e customer doesn't like)

On day 21 thru 180, Costco EATS each return, sells off for pennies on the dollar unless the item is marked NON-resaleable.

 

.


PS: For those "taking" pictures.... To PROVE the unit was in a certain state of condition when it is shipped off for repair....

TAKE PICTURE(s) of the unit with the local newspaper in the background showing the DATE !!!!..

Otherwise it could be said the pictures had been taken at an earlier point in time (like when you first took it out of the box)... and they could say xyz damage wasn't done by them.

Not saying they would, just trying to cover all the bases, so to speak. It would be pretty hard for them to argue the condition of a unit it you took pictures of the unit with the newspaper showing the date....

Step above that would get a witness to sign off on it. (Swore statement)

An option on that might be your local bank, you type up a brief statement, have supporting pictures, and have your local bank notary sign off on it.


.

 

Upsetbyhp, This is one of the problems, people need their laptops and can't send them in but you cannot do anything about the lemon notebook without going through 3 repairs it is the only way. I tried to get them to swap or refund the second month and it was futile. Federal Magnuson-Moss Warranty Law says three repairs and no fix. If you read your HP warranty it says there have to have been attempted repairs and no fix, they will then replace not refund.
Good advice about the newspaper. It did dawn on me about the business class notebooks when I looked at the HP website and saw they are selling notebooks for $587. They hook you with the cheap price, what you are getting is a disposable laptop, people won't send it in for repairs because they are dependent on it, the warranty runs out, the consumer eats it, HP walks. I don't think I would be as perturbed if I had paid such a paltry price. After HP sending me such an inferior notebook compared to the one I purchased I highly doubt they would upgrade us to a business class laptop. Of course they told me and the BBB on the phone and in an email they would give me something comparable or upgrade me but they didn't. At this point I don't care what HP does and want to be rid of this whole situation, just want a comparable notebook or a refund.
I don't understand why saying wretched scoundrels is bad language. I thought that was quite civil and restrained given the circumstances.

 

.

Another "idea" for those who know which end of a screwdriver is what...

If you get a unit back from repair, and a piece of plastic is NOT popped back in correctly, or something... Some little thing you could "fix"... Download a copy of the MAINTANCE and SERVICE GUIDE via www.hp.com for your model and see if you can fix it yourself.

Should you have to?, NO... but on something like a piece of plastic not being installed properly, etc it may save you allot of grief to just fix it yourself.


.

 

Yep, three repairs IS the only way... For those that are thinking that's excessive, put yourself their position (Imagine you're the owner of XYZ company)...

You have someone's money and you've already spent it.... You have arrangements in place regarding defective parts - Meaning the mfg of the parts agrees to swap out parts to you (the mfg) at no-charge...
Customer has a problem, you're going to use those "free" replacement parts. You're NOT going to just give someones money back first thing, you're going to repair the item. Then if that fails you swap out for something else in your product line (Since that costs you less than the price paid by the customer)

 

I'm so happy i found this forum. I bought a DV8000 (AMD Version) in July, noticed keyboard problems immediately (stuck keys and missing keys). Decided to wait a couple of weeks to see if problem would just go away. I also had problems with my touchpad (the settings kept resetting.) I downloaded new drivers directly from Snaptics and fixed this issue myself.

When I made my first call to HP, I was still under the deadline to get my money back. HP made it sound as if this was an unusual problem and led me around through a half dozen tech calls and two mail-in repairs. Needless to say I'm stuck with it now.

Last night the tech support person informed me that I was being referred to a higher authority who would call me. The operator was extremely nice and promise to take care of a good customer like myself. I'll post the results of that phone call when i get it.

I then decided to try turning on my scroll lock. After using my notebook for 4 hours solid, I didn't have a single hiccup with the keyboard. Perfect performance.

I plan to follow through with HP on getting this resolved, but feel a lot better now that finally after 3 months I can use my laptop.

 

I understand where you're coming from as far as putting ourselves in HP's shoes. But on the other hand, when a car maker, for example, has a problem like this that affects so many, they engineer a fix, issue a TSB (or recall if it's safety related), and take care of it under warranty. It's all about keeping the customer happy in hopes of getting repeat business. It seems to me that concept is lost on HP management.

 

I agree and hope that everyone that purchases thru Costco for example states that the keyboard is messed up as the reason for the return so a charge back is done on HP so HP ends up paying for all the returns due to this issue, instead of leaving the vendor (Costco in this case) holding the bag, taking the loss.

 

Question: I've been working on tracking down a non-functional (keyboard wise) dv8000 (t or z...I don't care). Do ANY retailers currently have them in stock?

 

i would of purchased through cosco but we dont have those down here.

 

night_2004

Not sure anyone has any dv8000t's left, which seems to have more complaints than the Z model...

I guess my only option for a replacement is to wipe (for the 3rd time), my laptop, and send it in to have another major component replaced. They MIGHT give me a replacement after that, but no guarantees..

My search for a lawyer is ongoing, but it's not like I have tons of time to deal with all of this junk with HP... frustrating...

 

ubatz,

I use Gmail so yes I have all the emails/chats.
This pretty much all happened yesterday. (oct-31st)
I personally picked it up at the fed ex depot at 6pm. Within minutes I had hp chat support.


An update... I was so quick to test my laptop I didn't notice the paper you mentioned. Sure enough it says they replaced my keyboard, and case twice. So this would solve my paint/sticker question. Also I read that it says if any damage is done by shipping to call within 24 hours so I did that last night after I posted here.

I actually had a great conversation with a Canadian girl. She put in for another box to be sent to me. She also said they have to make sure my damage wasn't done by me, but assured me they never conclude this.
After they conclude what happened to the unit she will call me back...

This story is getting worse. I'm sitting here trying to type up 3 long term papers that are due tomorrow. (haven't had my computer to do them) and one of the keys literally just popped out[/COLOR]! My left **** appears to be close to doing the same. So looks like I won't be the first successful repair.

On a plus note there are no scratches on the case or screen, and everything is really clean. Just keys popping out & bent plastic case/popping screen when I open/close. after the 22 point inspection! haha

5-8 days is what they said... bet its a month.

thanks for the help/advise guys.

 

Thanks for the info. and sorry about your keys falling off, that is depressing. Would you mind posting the email where HP said they knew about the keyboard problem? Keep us posted on your 2nd repair, good luck. Hey Zak, at least they are being nice to you, that in itself is a huge improvement.

 

Please post or PM that email that message to me.

 

Hi Slobbering, Have you sent your laptop in for repair or are you doing tech support moves over the phone? Please keep us posted.
Hey Night, only place I can see the dv8000 still for sale is on ebay.
Anyone in or around the LA area having this problem who has a video camera and would like to help me with taping the keyboard misbehavin' PM me.

 

night_2004

I pm'd you a chat transcript from HP and me where they confirmed the keyboard issue. This was from my first return trip on my dv8000t (the one where they promised they would fix it, and strangely it came back with No Problem Found, which is interesting, as they replaced 2 lcd screens and 2 keyboards on the next 2 trips in...)

 

Great! Now, I'm officially calling this one out.

If we still need a video of the dv8000 malfunctions:

If anyone is living in or near the Indianapolis, USA area, has a messed up dv8000, and is willing to meet me in a public location to video tape this problem in action please PM me here at NBR. I can try to make myself available M-Th after working hours, prefer to meet in Barnes & Noble in Carmel, IN. I will bring a video recorder and all other necessary devices (other than the dv8000 of course). Please contact me ASAP as I will be moving away from Indianapolis near the end of December.

Also, if you are willing to send before/after pictures to me, please PM me as well so that I can get those pictures.

 

I got a new DV8000 in August 2006 and have had ocasional problems with the keyboard sticking. Usually Ctrl (sometimes Shift). I talked to HP and they said it was a hardware issue and I will be sending it back to them to fix. Great laptop, just a pain to deal with this.

Also, sometimes the keyboard misses some letters when you type fast...

 

This is bulk of my initial conversation with HP support.

Chat Transcript Begins Here
--------------------------------------------------------------

Sophia
Hello Zak.


Sophia
Welcome to HP Total Care for Pavilion Notebooks. My name is Sophia. How may I assist you today?


zak kubin
Yes I have been expereincing problems with my laptop as of late. Mainly concerning lockups and keyboard malfunctions


Sophia
I see!


Sophia
Did this problem start after the installation of any specific software or applications? ..... Or when any changes were made to the system?


zak kubin
well honestly it seemed my laptop never ran "right" from the day I got it. It has steadily gotton worse


zak kubin
Untill now its at the point that I can't do normal task


Sophia
Okay.


Sophia
Could you please let me know the following System information: Model Number: Product Number: Serial Number: The Model, Product and Serial number are located on the bottom of the Notebook on a white sticker.


zak kubin
product name: HP Pavilion dv8000 (EU008UA#ABA) product number: EU008UA#ABA Serial Number: EDITED OUT TO PROTECT THE POSTER - NIGHT


zak kubin
This is from the start/help.


Sophia
Thank you for the information.


zak kubin
np


Sophia
Have you tried any troubleshooting steps?


zak kubin
The only steps have been to restart the computer. I mean when I first got it. The keys would randomly change. Like pressing


zak kubin
J would = 5


zak kubin
now its where my mouse clicks allways act as right clicks


zak kubin
caps lock randomly will reverse


zak kubin
and even worse scrolling up or down changes zoom levels of the text


Sophia
OKay.


Sophia
Zak, from the information you have provided, i understand that the issue is with the keyboard and needed to be repaired.


zak kubin
Will this cost $?


Sophia
As your notebook is in warranty, I will arrange for a mail-in service and get it repaired.


Sophia
It is free of cost.

 

How is anyone supposed to know you are doing a poll on the keyboard issues with the dv8000. Someone emailed me and told me about it: http://forum.notebookreview.com/showthread.php?t=73910

 

ubatz, Sledgehammer, et.al.,

I am happy to have found this forum. I've had my dv8000 for about 10 months now and have also had the minor keyboard issues of a missed key every now and then and the occaisional sticky shift or control key. While I find these issues to be a bit annoying I have learned to live with them (so far no misses in this post).

Now I have started to experience a more than noisy fan. I have no issue with when the fan runs - though it would be nice to have more control over it - but I do have an issue with the vibrations that I'm starting to hear in the fan. Sometimes a good rap to the wrist rest solves the problem, other times not. I'm wondering if anyone else is seeing this issue? I travel a lot so the laptop moves quite frequently in a padded laptop backpack.

I do love the laptop (I've had my share of lemons) and like other cannot afford to be without it to send it in for repairs. I have to check but I think I might have purchased the on-site care package when I purchased it so maybe I can get a technician to visit me, that is if I'm ever home long enough!

Happy I found the forum!

 

K, just got off phone with HP. I had to prompt the call but that's a small deal. Anyways, they are repalacing my DV8000Z with a DV9000Z. They closely matched my original specs and are giving me a bit better even. New PC will be here by 20th and I'm to send in the old one at that time.

Btw, the scroll lock trick doesn't work as well as I first thought. It helps but it still has lots of problems.

I'm giving HP a clean slate again. The new upgrade made up for 4 months of keyboard problems.

 

Slob, Have you sent your notebook in for the 3 repairs?
Hey Cb, Sorry you are also having problems. Somewhere on this thread there was someone saying he'd rather have the keyboard problem than the fan noise. You'll have to do a search.