DV8000 Series - Keyboard problems. Anyone else?

Nice to hear that someone comes out ahead that doesn't work for HP. I'll let abaxter know about this.

In the meantime do not remove that video on YouTube and don't imply or agree to removing that.

As for those of you who haven't gotten out of this mess yet, I don't intend on letting HP get away with it if I can help it. That's just plain immoral and illegal.

 

No worries night_2004, it's not coming down until I receive my promised replacement!

BTW, what do you think about stickying a thread compiling info for everyone on this issue?

Jason

 

jka/v, let's work together on this, please PM me with the fields you want to collect from people and we'll develop an online database to collect it if people are agreeable to that and if HP really wants to help then we'll go get the information for them.

As night_2004 said, don't take the video down, we need that to publicize the fact something is not being done right here and challenge HP to step up to the plate and fix it, if they do help out everyone here in the end they'll look good and we'll recommend HP on this site for it. If they try and give everyone the run around and don't make a recall, well we'll know what kind of company they truly are -- money first consumer satisfaction second.

 

.

Ditto the above


Online database with hard facts is going to be the only way for people to get any action on this issue..


Maybe a database with a "few" fields in it (so it's easy to read and shows a "pattern", that has link(s) to a "expanded" section (full blown database) for user/owner comments on what was done, what was not done, How they have been treated by HP.

* * * * * * *

On the database being used by HP to help them... I think they know there is a problem, know it is going to affect a certain amount of users... and really don't care.

(It's a numbers game to them..)


We have to show them the number of people affected, make public affected models.... how people were treated when they tried getting a unit serviced. What kind of service they got.



.

 

dont forget that link i posted to that place that will indeed be interested in further pursueing this from a legal stand point... i can post it again if needed

 

No worries md2b261, I got it

 

it is the same key(s-)-ij-my-case
Space-bar
b
n

n-consistently-types-j
b-consistently-types-f

as-in-every-time

Cheers

 

hi guys.. i'v got hp5000t having unlevel keyboard moreover fan has started making noise and now the LCD has been dead too.. i'm trying to trace hp-london support since last 1 month but no success yet.. kindly can u recommend/advise how to approach hp support to have laptop replaced.

Well they'v told me that they'll fix things 100% but i dont think so it can be 100% fixed, plus i'm afraid it has already took almost a month to have fix.. and if it wont be fixed then how i'll get it fixed again..plz advise..

regards
faraz

 

Farazfastian, you have to send it in for 3 repairs, do it, get it over with. It is your only option for pursuing a replacement.
I agree with Abaxter about taking the video down and sticking together. I know if it weren't for the support and emails I've received from other lemon owners it would be impossible to keep going this alone.
HP just sent me a letter demanding I send them my dv8000 in exchange for the broken key downgraded dv9000 replacement they sent me a month ago. They are ignoring the fact that they sent me a broken replacement, won't return my phone calls or emails, say they have acted in good faith based on our mutually agreed resolution. BBB has also closed my case. I'm at a loss for what to do.

 

Send them back the dv9000 stating that you are required to receive a functional replacement with equal or greater specs. Downgraded specs are illegal, and a broken unit at that is just poor. Also, take pics of the laptop you are sending back, with some screen shots (from CPU-Z or whatnot) detailing the hardware.

Keep that just in case HP fights this one.

 

BTW, different subject: I merged together the thread of the dv8000 issue that included a poll. I thought that might be more useful.

 

Right on night_2004, thanks for doing that!

 

and also before HP actually does come to their senses and does a recall or a fix for this mess someone needs to grab the attention of that law firm I posted a link to and the best people who would be able to grab their attention again I think are jka/v and ubatz since both of these guys had the BBB case closed with no real resolution and an ongoing problem with HP. Most people will not even bother with this if they bought the laptop from costco and will make use of the 6 month return policy which would hurt costco if the consumer says they just wanted to return it as costco would then sell the unit for pennies or make almost nothing versus the consumer actually saying the unit was defective which in turn causes HP to take the loss as it would get sent back to them so before a chain of people start returning their laptops I would highly recommend on of you guys to contact that law firm.

 

thanks night, awesome!
md2b, I saw that lawsuit a long time ago when I was searching for people with similar problems. If Jka gets his new notebook he'll be set. That leaves only me. I'm still waiting to hear from HP about the broken replacement they sent me. I fired off a letter to them today in response to their demand for me to send them my dv8000. I'm going to see how or if they respond to my letter before I decide what my next move will be. Thanks for your input, very helpful.

 

My problem is with three specific keys (spacebar, n+ b) and my problems are constant, meaning every single time that I press these specific keys: the spacebar results in no space,
“n”registers the letter“j”and“b”registers the letter“f.”

Since the keys are close to each other in proximity
(lowest two rows in the middle area of those two rows)I was wondering if somebody tried to
snap-off a key without damaging the keyboard?
This is possible on my old Toshiba, did it often to clean/fix stuck keys.
It looks possible with this laptop, too. However, I don’t want to ruin my warranty.

Anybody know?

HP-Pavilion dv8305us
512RAM
Turion-64-1800-AMD-CPU
80-GIG-HDD
Purchased-at-Frys-California

 

Honestly, it sounds like you are one of many people that have this problem. AFAIK, there is no known way to solve the keyboard issue that has been widely tested.

Those who do not have a keyboard problem most likely have a dv8000 that was produced later in the production run. We have at least one chat transcript that says HP knew about the problem and was eventually able to fix the problem with a major hardware revision.

You will probably have to send it in for repair 4 times to get a replacement.

 

In Farazfastian's case he has NOT sent it in for any repairs. http://forum.notebookreview.com/showthread.php?t=88449

Him saying "he doing communication with their technicians on email almost daily", and he's not able to send y laptop to HP-London for the repair."
Place of Purchase: Jeddah, Saudia Arabia
Place of Repaire: London, UK

I think in his case being the fact that the unit was purchased in another market.. and he's trying to get support in another.
(Which most mfg's don't support... units having to be returned to market (country) of purchase to obtain repair.)


.

 

it sounds like early production are effected and the later were not.... if this is the case a recall may not be initiated by HP, but a class action i beleive is still available to pursue

 

Night, If they changed the hardware later in production after they knew there was a problem then why didn't they just change the hardware when we sent our notebooks in for repair? Do you have any idea around when this change in hardware took place?

 

The evidence I have was provided by jka/v in a Chat Transcript he forwarded to me. The chat occurred on June 13, 2006 so that "fix" had to have happened sometime before that. Take it as you will, but obviously HP is still missing something with these problem units if they are still coming back defective.

Here's an excerpt from the Chat jka/v sent me. I edited out personal details of both jka/v and the HP personnel.

 

.

On the HP rep saying "The issue was earlier at the release of the series, however it is rectified now."

Sounds like double talk to me.

I would put more into what was said if the rep said something along the line xyz component was causing the problem, that the part number of the motherboard (or whatever) had been changed to reflect an updated part.

(anyone here have a pdf? of partsurfer, comparing part numbers from say 8 months? ago and now to see if there are "updated" part numbers?)


If they had indeed found the problem, had issued an updated part people sending in a unit for repair should have gotten that "updated" part and the problem should have gone away.

May not be explaining the above right (tired, hands hurt).. Sounds like bs to me.

As jka/v posted / stated...
I have multiple confirmations from folks as recently as yesterday, noting the same issue on replacement units.

.

 

The techs from HP will never release that kind of information even if they had it. Ive had numerous convorsations with the support over their live chat and they always seem to follow a strict protocal of procedural steps on almost any kind of support issue.

 

Hey guys, for those of you having an issue with the HP keyboards (or any HP laptop for that matter) I've built an online data form to collect basic data information for laptops and report repair issues, here's the link:

http://www.notebookreview.com/product_Tracker/

See how that works for people. Once you've entered the basic info for a laptop (say the HP dv8000) and save it then a new option and link will open up to enter repair issues. The goal is to collect a number of entries and then mid-week I'll post an article on this site addressed to HP to fix this friggin' problem and offer detailed information on data collected to help them if they'd like. I'll also invite more people having problems with HP to enter information -- you guys are sort of the guinea pigs for this new tool to try and track how many support issues certain laptops get. If you have any problems or find bugs with it, then PM me.

 

Thanks abaxter.

I went ahead and put in my info, as an example for everyone in the product_tracker.

 

Sweet! Thanks for getting that up and running. I'm going to put an announcement on the HP forum for this, sticky it too, and PM all the users who have written to this thread.

abaxter, is there a way for us to see the results and overall information contained in that database?

 

Yes, I'll be working on a way for others to view the information that's entered.

 

Jka, did you receive your new notebook yet?

 

I did. It is certainly light years beyond the dv8000t in terms of build and quality. HP sent me the wrong ram for it (ddr2 533 instead of ddr2 667) and I haven't gotten the extra ac adapter, but I do like the laptop.

Yesterday I wiped out the hpware and put in a new MCE2005 install clean, and it's a whole new notebook. I may actually keep it, it's lighter than the 8000t, built like a tank, and I like the touchpad much better than on the 8000t.

Haven't totally decided yet, but even at that point, I'm still in for helping everyone else here.

Jason

 

If the nx9420 is anything like my nc8430, I'd consider keeping it. At least you got something for all your troubles.

BTW, if there isn't a review of the nx9420...

 

Yeah, how do I go about that night_2004. I actually do reviews for Consumer Electronics, but haven't done one for a laptop yet, be fun though.

 

Clickey...

 

Alright, I will work one up

 

I thought there was something wrong with sound card now I just think it is a ****TY design. this is a huge laptop and it should have GREAT sound I bought a BIG FRILLING LAPTOP cuz I didnt want to lug some speakers around with me. this is no louder than my mom's compac v3010 which is a small cheap laptop they have the same chip and speakers unfortunate. my ZV5160 is a hell of a lot louder.

 

wait a second did the specs match your old laptop jka/v ?

 

Jka, I'm glad it is finally resolved for you. I imagine that all the people who have the lemon keyboard will have to put a video on u tube to get HP to honor their warranty. Are you going to leave your video on u tube?

 

If that video gets taken down I'll re-post it. But in a word, I don't think he will. This is going to go public soon enough, I hope.

 

md2b2611,

The new nx9420 is actually more of a laptop than the dv8000t I had.

I had a core duo 2.0ghz, 80gb 5400rpm drive, go 7400 128mb (256 with hypermemory), and pretty much the same of everything else. The new laptop is quite a bit more robust, faster with the new core 2 duo, and has 256mb nvs510 nvidia graphics, which is I'd say dramatically better than the 7400. Add to that a 120gb drive, and WAY better build quality, and so far, I'm a happy camper. Still pissed about the way things were handled, and happy to help everyone with their problem units. And I'm sure if I were to pull that video down, certain folks would. umm.. it'd probably get back out without any of my doing

Jason

 

Jka, awesome that you now have a better notebook. Very sad you had to be tormented by them for so long.
HP is still not acknowledging that they sent me a downgraded broken key computer to replace the dv8000. Case manager not returning phone calls and no response to my letter or emails. The scoundrels at HP are still playing the same games.
Night, really hope this goes public. Shameful what HP has been doing to their customers.

 

ubatz: maybe you can become the poster boy if/when this goes public at NBR.

 

I'll do whatever it takes night. I'm 7 months into trying to resolve this problem with HP and have no intention of giving up.

 

Have received a few private emails from people on their 3rd repair. Anyone else received a replacement yet?

 

i think I have noticed another issue with my laptop. when using my cellphone to connect to the internet it doesnt always show up as a modem, this is a usb connection. I have to reboot the computer for it show up. it pops up every time I use it on my zv5160.

 

As I said before I had constant problems with the dv8000 not recognizing my HP dvd burner and printer. HP tech support could not help and the problem was never resolved. Both printer and burner worik fine with my PC.

 

As I am about to send my dv8339 in for the third time. Is there an official link that describes the warranty/replacement laws that discuss the three return policy?
Thanks and congrats Jason on hopefully getting everything worked out.

 

I noticed on my lemon-DV8000, on the top of the display (while facing the laptop display then closing the laptop cover) that that the logo is upside-down. I wish/hope this is yet another flaw, but haven’t seen anything to compare with.
My return box arrived a few days ago; honestly, can’t be certain what I will do seeing as howI never requested one. My keys are literally breaking when typing. Lost the tilde, b, n,space bar, and most recently, my escape key.
Final exams are two weeks away. Merry freaking Xmas.

 

Purchased a Pavilion dv8000t for my daughter's use in Graduate School. Two weeks after delivery, laptop began to exhibit keyboard problems causing changes in case without shifting, freezing up, and then crashing. Called HP and downloaded multiple fixes that did not resolve the issue. Researched problem on the net and found that this problem is prevalent on this model and that HP continues to sell defective merchandise. I have e-mails from HP Customer Care acknowledging the problem stating that the new BIOS (the fix) are not ready for distribution. Case managers have the same patented answers for all problems, mail it back. This will accomplish nothing if the fix is not ready. This is a stall tactic to buy time. The case managers are patronizing and condescending and cannot make a hardfast decision knowing they have my family's money. In the meantime, the machine is constantly crashing while my daughter is in class and she will need to take her finals using her old Dell laptop because her HP unit is unreliable. Contemplating legal action and have already contacted the BBB in Silicon Valley and in NJ.

 

It's supposed to be. It's meant to be right side up for people sitting across from you when the notebook's open.

 

Thanks yourrealdad, it's nice to be able to work on something that doesn't lock up constantly, that's for sure!

Vogelh, check your pm, I responded to you.

pavless, your issue is beyond our non-working keyboards, I'd ship it in, they will at least replace the keyboard. Likely won't fix it locking up, as it's never been fixed to date, but at least the keyboard won't be physically falling apart.
I would suggest contacting a case manager, and asking that they escalate your repair order!

Jason

 

Payless, Send it in for repair. The turnaround to replace the keyboard shouldn't take that long. You've got a computer that is still under warranty with the keys falling off, does not make sense not to send it back.
vogelh, Sorry to hear that the HP cover-up still continues. It will be a long aggravating ride, I'm going on 8 months with the dv8000 scam. If you can post a video on u tube you'll probably get faster results.
Jka, glad one of us is out of their misery. Same situation here, no call back from case manager even though I call every day and email, also sent letter by post.

 

well not only does this keyboard have problems but neo flight acknowledges ( http://www.neo-fight.tv/2006/11/episode_095_hp_pavillion_dv900.html ) another problem with this laptop, the scroll mouse touchpad seems to loose its nice glossy color after some time of use, but its not the appearance that is bothering, its the fact that a small portion of the touchpad will be effected and it seems that the scrolling speed decreases as the touchpad is worn out from standard basic day to day usage... this is clearly a problem.... could be a cheap touchpad with a nice glossy color... who knows but Im not even going to deal with this laptop anymore... sending it back to costco on the 6month return policy. I also bet the biz version laptop of the dv9000x series was built with more care, and better parts versus this cheap laptop... , maybe jk/av can confirm that