DV9700T Fingerprint Reader Bug

I have had my notebook for about 3 months and just love it. So I decided it's time to start using that nice fingerprint reader. I set it up and it logs into the desktop great. No matter what I do, that works. That is the good news.

I find that the fingerprint reader has some very flaky software! Let me explain.

Loading other programs can and often does cause the fingerprint reader to malfunction-if you use it on line it will just stop working after installing new software and force you to blow off the reader driver and reinstall it. That is a hassle, but hey--at least there is a way to make it work. This is the first bug!

Now the part that has no solution. If I use the fingerprint reader to log into hotmail, then log out again, it will not log back in! Change all the settings in browser tool settings you want, it will not help! Blow off the drivers and reinstall, same thing. Reload fingerprint software, same thing. System recovery, same thing.

The software just will not play nice with hotmail! Works on yahoo just fine, but my email has been on msn for over 12 years and I am not going to change it.

I notified HP support, who took control of my notebook over the web in an attempt to resolve this issue. After a couple hours of the guy trying to get the thing to work right, he gave up and escalated the problem to engineering.

He called me back the next day to let me know they do not have a solution yet, but they are working on it.

Will they fix it? This is anyone's guess. Sometimes HP gets these things resolved and sometimes they never fix them. In our favor is the notebook is a good seller and only been for sale for 5 months. On the bad side I have seen bugs in HP notebooks that never got fixed.

 

Do you know which program you're using? I use Digital Persona to log into my "Hotmail" account. It works fine so far.

 

try it without saving the username/email address on the website check box. best to give your finger scanner brand and software. mine is the AuthenTec Inc. AESS2501A using VeriSoft Access Manager. looks like the dv9700t only offer digitalpersona.

 

Here is some more information. The fingerprint reader is Authen Tec Inc. AES2501A. The software is DigitalPersona. My operating system is Vista Premium.


netkiller,
That was tried along with about 50 other things, but thanks for the suggestion.



Also the fingerprint reader will not log into Windows Live Messenger at all! Not ever! I would sure like to hear from some of you with this computer and operating system concerning Live Messenger sign in.


Since I have both operating systems from HP, I loaded the Vista Premium 64 bit on another hard drive, but that has the same issue as well. So that did not help either.


Let me make a clarification here, if you log into msn from the msn home page and then go to your hotmail account, it works fine. If you select Hotmail and then log into hotmail, that is when it fails. Logging in the first time works, but log out and try to log in again and it fails. Logging into msn first does require an extra step, but does let you use the reader. Signing into Live Messenger never works for me.


UPDATE: HP called back this morning, the agent told me the HP research team is able to duplicate the problem, but he does not know when the research team will have a solution, he said he will call back in two days.

 

Do these steps, we recreated the problem and were able to resolve this.

http://support.microsoft.com/kb/826159

Also, the Bug is not with HP's notebook, its a restriction applied by Microsoft in their OEM OS that they licenced to HP.

Njoy!!!