Dead Pixel Policy

I'm planning to get an HP notebook before the 20% discount coupon expires, but I wanted to know a bit about HP's dead pixel policy.

How many dead pixels would be required for an exchange? Does the area of the screen the dead pixels reside matter?

Thanks a bunch for your time!

 

This ought to help you out...straight from the horse's mouth as it were.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00288895

 

I've owned 4 different HP's the past 3 years and have yet to see ONE dead pixel. Maybe I'm lucky?

 

wow jack, you are as bad as me! but... someone did pee on my laptop in college (or the first one I had, I am on my third one....)

 

Hey Greg,

This article has a note in it saying "NOTE: This article does not pertain to the display hardware attached to notebook PCs." Maybe I'm the only one confused, does that mean it only pertains to external monitors, because it is an article only about monitors? Is there another article that references the 5 maximum dead pixels for panels in notebooks?

Eli

 

Yea...I was wondering about that too. I'm not too sure it pertains to notebook displays...

And I don't have any dead pixel issues. It's just that I'm afraid my screen will get unlucky and be unviewable or something

 

The cahnces of you getting a laptop with dead pixels are very slim. i have had 4 hp laptops and 0 dead pixels

 

That's reassuring

Thanks.

 

For HP Thailand, only if you have atleast 4 dead pixel, they will replace the machine. So, i assume it's the same everywhere (for HP).

When I bought mine (dv2500t, dv2517tx to be exact), the saleslady told me to take a good inspection of the notebook at the place before I take it home, if there is any dead pixel, she will replace it, but if i take it home and later find less than 4 pixel, I won't be able to replace it.

Nice by the way, I don't have any problem so far other than the bloatware which i can easily get rid off. And it's the most beautiful laptop i've owned. I won't bother using deadpixel buddy or other program to find deadpixel, because if i can't see it with my naked eyes, why bother to go look for it.

 

I'll chime in with my 2 cents - still zero dead pixels on my HP laptop after 5 months of regular use.

No other hardware issues of any kind either.

 

How in the heck did your notebook get peed on???
Or better question... who did you make mad?

 

Each manufacturer has different policy.. some at 6-8 dead pixels. My Averatec had one and according to other owners of the same model their's had it on the same spot! I didn't really notice until someone mentioned it, now my eyes sometimes goes there. The best way to detect a hotspot is to make the screen all white and then all black. Dead pixels will pop out when these backgrounds are active.

 

When your new machine arrives down load "deadpixel buddy" -Google the name for a download site- If you have a problem return the machine in the 21 day window. My understanding is that pixel manufactuing defects usually are present "out of the box" and should not develop over the near term

 

True...I think there is a document for notebooks but the guidelines are the same. I'll look for a link, but when I talked with HP last night about replacing my screen I referenced that document and they were fine with it.

Some of the links on HP's business site appear to not be working now (could be a problem with my network though). I'll look tonight.

 

I just want to add that if you buy a HP notebook online.. you can return it within the first 21 days.. no questions asked and with no restocking fee either. But I understand that dead pixels can show up much later then that. But if you get one shipped to you from HP.. and it has 2 dead pixels in the middle of the screen.. you can still cancel the system order withing the first 21 days.. even if they won't fix it.. they still have to refund your money. This is why its very important to buy notebooks online.. If I were to go to bestbuy today and get a 6500t , I would first.. pay more then online price, and second, pay a 15 percent restock fee if I took it back in the first 21 days. Its a bad practice to buy notebooks at retail stores.

 

Costco has a 90-day return policy

 

Yes, if you pay Costco membership fees that is. No thanks!

 

I've had my nw8440 for about a year now. No dead pixels, but I have noticed some strange 'dirt spots' that appear to be dirt inside the LCD. There are a few isolated spots, but then there's a big cluster of them near the left edge of the LCD. Either that or they're 'dim' pixels. Anyone else experience this?
Of course, my display happens to be an infamous SEC one also...