Dead pixel policy on HP business class netbooks?

I'm looking into buying a mini 2140 and was just curious about the risk and warrant of bad pixels on the more business class models of netbooks.

I know the screen resolutions are smaller, so there's less risk of getting a faulty pixel, but I'm curious to my options if I purchase one and there's even a single dead or bright one on there. Am I able to exchange it? Is the policy different for business class models? Are bad pixels less common in these netbook screens (roughly 1024X600)?

Even more general, are bad pixels much less possible in these days of manufacturing? My last few displays were perfect and knowing my luck, the laptop I really want will have a bad one.

Thanks!

 

I aint seen one for a long time now...

HP Business gives you a 24hr customer support (online chat is pretty useless, however), but if anything breaks, they will sort it out even on weekends. But I'm not sure if you can get it if you are not a company.

 

not sure if i can get what? the mini or the support? thanks

 

What I've heard from HP is that HPs policy is that max 8 pixels is allowed to be faulty. That means 8 subpixels. So if one pixel is completely dead, it is regarded as 3 dead pixels because all three color components are dead. If only the blue element is dead it is regarded as 1.

 

Am i able to exchange it if it arrives with 1 or 2 bad pixels?

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00035844 HP Pixel Policy

 

thanks, but what about if it is brand new and it has bad pixels? what is this 21 day no excuses return/exchange policy I'm hearing about? Does it apply to "business" notebooks as well? thanks.

 

https://h71016.www7.hp.com/html/infodesk/returns.asp?jumpid=hpr_R1002_USEN

Return policy for business.

Way I read it is you have 30 days from delivery to return and you will be charged $15.00 restocking fee for return of non-defective items.

 

thanks for posting that, but has anyone gone through that process and was there any hassle? thanks.

 

Everytime I encounter a dead pixel on my new HP business notebooks (3 out of last 6 had dead pixels), I will claim a DOA on it and when you do that, the rep is likely to offer to send out a replacement screen instead, especially when you threaten to return it for a refund. I obviously didn't want to go the returns route because it will be time consuming.

 

so you got all 3 screens replaced? was a tech sent to your house or office? were the new screens better? thanks.

 

also, how is the fan noise on the 2140's? Is the fan always on, but spinning at its lowest speed when cool? Thanks.

 

Yep, all 3 screens replaced. Tech came to wherever I was at that time. The screens are identical, but the chances of the replacement having dead pixels is pretty slim (it can still happen though because it's all random).

 

wow, did you purchase a special warranty or plan to get that service, or is that the normal policy? Thanks.

 

bump. anyone else?

 

All HP business notebooks that I purchase (Professional Workstation series) carry a standard 3 year global onsite warranty. HP's enterprise level service is exceptional.

 

do you know the exact warranty for this 2140 business notebook? i cant seem to find it on their site.

anyone else have a good experience with returns or exchanges? thanks.

 

1 year pickup and return standard.

 

thanks. has anyone else had a good experience exchanging with HP for bad pixels? i know it's anal of me but they do bug me, as much as I use it. This is one reason I'm hesitant to get one. Crazy, I know.

 

I wanted to ask you again. When you claimed DOA, were they all for dead or stuck pixels? I spoke with a rep today and he said HP SMB notebooks have a 0 dead pixel policy for dead pixels only, but something like 3 subpixels scattered. What were yours, fully dead or subs? Think I can exchange for 1 or 2 dead/bright subs if it's brand new? Thanks.