Do not buy an Envy or any other HP computer

My husband and I live in Panama. In September, I decided to replace my nearly 8 year old Dell laptop (wish I'd gotten another Dell) and did extensive research. I decided on the Envy 14-1000, mainly because of its heavy duty construction, good reviews on graphics and performance, and price. I ordered online from the HP Homestore, got the "basic" $999 model, adding only an upgrade to Windows 7 professional (so that I could continue to use all my 32 bit legacy XP compatible programs) and the Office Home and Student, plus a recovery disk. I ordered it shipped to my USA credit card billing address, since my husband had just gone back to California for a visit. He returned in November with my new Envy laptop, having started it up once just to make sure it started.
When I fired it up, it refused to boot. Tried again and again, but it wouldn't work. So I called HP support. The nice lady spent 2 hours trying to figure out the problem, which turned out to be a piece of MALWARE called "Quick Web." She couldn't help me, so I tinkered around a bit on my and finally got it to boot to F10 (BIOS) and disabled quickweb. Next (minor) problem was that my Office wouldn't validate. I called Microsoft and they quickly figured out that the problem was a "trial" edition of Office HP had put on without asking me. We got rid of that.

All was well for 2 months. Then one day, I turned on my laptop and it was DEAD. Dead, dead, dead! No lights anywhere. I tested the adapter, plug and cord with another device and it worked fine. I plugged in and unplugged it (using many different wall outlets that had other things working fine) and finally, after I left it plugged in for 2 hours, it turned on. BUT: It refused to boot! I tried every booting device, all the F-8 alternatives, and did the F-10 BIOS memory and hard drive test. It could not complete the hard drive test and said "disk full" (a 250gig disk with less than 20gigs on it).
I then shut it off, and the next time, it was dead again. Tried about 10 times, would not turn on. Tried hard reset, etc. etc. No go.

I called tech support. The first guy I got was nice, and after I explained the problem and confirmed that the adapter, cord and plug worked with another computer, he said that there was probably something on the motherboard's power setup that had gone bad. He said I probably needed a new motherboard. I told him I wanted the service done in Panama under the HP advertised "Global Warranty" (which is available on the internet, and states that if you buy a computer in one country and take it to another, you can have it repaired in the country you take it to, so long as they have authorized repair people there. Panama does, and in fact they sell Envy 14's in Panama City.

I then was referred to a "case manager whose name escapes me, but he was a total . He said "there's no such thing as a global warranty and we don't do any business in Panama" and basically told me to either send it back or live with it. I requested his supervisor, and he said "I'm the highest ranking supervisor you'll ever get to deal with" and hung up on me.

I kept calling back and was eventually put in touch with "Gilbert" (pronounced GEEL-BEAR). Gilbert is supposedly the manager of the "escalation department" of the "case management" department. We went round and round about the global warranty. He started out telling me that there was no such thing and I sent him the link with the exact language. I had even called the service center that does HP's warranty repair in Panama and they confirmed that they are authorized, but said they can't do a repair unless the Panama division of HP authorized it, and when I called them, they said "we only authorize repairs on computers purchased in Panama" (they claimed no knowledge of the global warranty). After many calls and emails, Gilbert acknowledged that there was a global warranty but said that my laptop wasn't eligible becasue it was "custom build" and Panama cannot repair "custom built" Envy's. I reminded him that my computer was not "custom built," it was the standard, off the rack Envy 1000, and the only "customization" was the upgrade from Windows 7 home to Windows 7 professional, and the addition of MS Office Home and Business. He then did the phone dance with me for a week and finally said "they won't do it," you will have to send it back. I asked if they could simply send a motherboard to me and I would take it to Panama City and pay the service department to install it. They said "we can't do that because we cannot identify what the motherboard is and we can't send HP parts out of the USA due to customs regulations. I told him that the customs thing was a bunch of hooey, I order computer parts all the time, and in any event, he would be sending it to a USA address and it would be forwarded to me. He continued to refuse. I told him that I was very concerned about sending my laptop because I had a lot of confidential data on it (passwords, etc.) and he said "just take the hard drive out." I asked how they would test the computer after it was repaired without the hard drive and he said "we'll put a dummy hard drive in it, we do that all the time." So that's what we did. (As a matter of fact, HP posts its "global warranty" on its website for prospective customers to read. It says very clearly. See: Global Warranty and FAQs - HP Customer Care (United States - English)
They make this information publicly available for prospective buyers to continue and then they come up with every excuse in the book to dishonor what they publicly represent as part of the inducement to buy. In my case, the argument was that because I ordered my laptop with an upgrade to windows 7 professional (instead of home) and added Office Home and Student, it was a "custom computer" and that even though they do sell Envy's in Panama, it wasn't "the same." Pure bovine by product!)


So I was stuck sending my 4 month old laptop (with 2 months of actual use) back to the USA. Luckly I was able to find someone flying to the US the following week, and she took it back, HP sent the box to her, and fedex picked it up the next day.

About a week later, I was notified the computer had been repaired and was on its way back to the USA address I had specified (my stepdaugher's home, which is also our billing address). I was again able to find someone to bring it back to Bocas del Toro, Panama, for me, two weeks later.

Interestingly, the email I received stated that that the "problem" had been a bad power adapter. (which of course was not true, since I had used it on another computer), but I assume that they had checked everything, done startup and bottup tests, etc.

I retrieved it Saturday, plugged it in, turned it on, and it started up but would not boot. Same problem "hard drive full." I spent about 4 hours trying to get it to boot, then called tech support. A nice young man named "Bradley" told me my only alternative was to do a clean install of Windows. Yesterday, I was about to do just that...But. THE COMPUTER WOULD NOT START! Dead, dead, dead! Once again: SAME PROBLEM! No lights, no power, no nuttin!

It seems very clear to me now that THEY NEVER EVEN BOTHERED TO CHECK MY COMPUTER. They did not check the motherboard, or the connector that connects the board to the power supply. They obviously did not boot up the computer. All they did was swap the power supply.

Now, they want me to send the computer from Bocas del Toro, Panama back to the USA so that they can do what they were supposed to do the first time.

THAT IS NOT ACCEPTABLE! I want my money back. Second choice would be: Send me a new laptop, vetted and checked, and I will send the old one back to them next month with a traveling family member. I emailed them requesting this and have so far received nothing but silence.

Does anybody know any internal phone numbers, for executives? I'm mad as hell and if I can't get my money back, I will make sure that I tell the world DO NOT BUY ANY HP COMPUTERS EVER. And I'm starting that right here in this forum.

UPDATE: It gets worse!

On Wednesday (two days ago), I spoke to "Gilbert" and he promised me a refund of $1,108.48, which is not a full refund, but I accepted it. He instructed me to email him the address to which the return box should be sent and the address to which the refund check would be sent upon receipt of the computer (they refused to credit the credit card I used to buy the computer).
I IMMEDIATELY emailed him the confirming message with the information requested. Two days and two more emails later (the "read receipt" was not provided for any of the emails), I called. he was "busy" so I left a message. I just got an email from him denying that a refund had been offered and that he has no idea whether my money will be refunded or not, and suggesting that I send the computer back again for a "re repair."
This is a flat out lie.
This is a sleazy, slimey, unethical, crooked company and they've trained their people to be as dishonest as they are. DO NOT EVER BUY AN HP COMPUTER. Never. Ever.

 

I bought mine off Amazon so I'll just RMA when I find something odd. You should've done the same, saves you money and energy.

 

Those incredible differences in HP's Warranty service never cease to surprise me.

I, for one, bought my Envy 14 14-1000 fully customized (14t-1000 CTO), changed lots of stuff when I ordered in the US (Radiance, SSD, 6 GB RAM). I got it fixed (replaced Radiance screen) here, where I live - in Poland - with no problem (I guess that's the Global Warranty You're talking about). That was a huge surprise, I didn't know about the Global Warranty at first - I'm used to US electronics stuff not having any warranty support at all in Poland.

So it's not like they are screwing everything up and are being completely ignorant when contacting their consumers. For anyone reading this, you need to be careful not to establish a false opinion of HP's warranty service : people who were treated badly tend to share this on the forums (that's fully understandable) and people not having any problems don't.

Of course, I am in no way trying to deprecate what they did to You - that's outrageous. I'm just trying to say, It's not always like that, It's rather a single case than a norm. For You, this obviously doesn't change anything - they treated You in a way they should never have and I understand why You never want to buy any new HP PC from now on. HP definitely needs to work on their warranty Dept.

 

lol.

Never once had a problem since the day i bought it.

 

It is to my understanding the Global Warranty covers parts and labor done by Authorized repair centers. This means you go to the repair center, they repair the computer then they bill HP.

The guys over the phone in USA aren't going to know how to get ahold of people in Panama and authorize someone to do something that may or may not happen. You should've just went in.

What I don't understand, you got the computer back... and it worked, then stopped working, but that doesn't mean it isn't related to the power cord. Did you send the power cord in with the computer? Or did they give you a new one?

Lastly, I don't understand the mentality of, I got treated bad, time to run to the forums to denounce HP as a company and tell everyone not to buy their products. It seems childish, not that I don't empathize with your problem. Like I might understand it if you had more than 5 posts, but otherwise I'm not going to take it seriously.

HP makes good products, that is reason alone to buy them. I'm not going to stop buying them because there was a snafu in a complicated international troubleshoot.

And there is no assurance Dell wouldn't have similar issues, or Toshiba, or Sony, etc.

 

I am facing problems with HP service centers too.

I sent my Envy 14 in to HP for servicing over a month ago for a defective radiance screen. From day one they told me that they are awaiting the arrival of a part. A month from then, they are still awaiting the arrival of that part.

My case manager does not even know when the part is scheduled to arrive. How inapt HP is at book-keeping. I am unable to believe that a huge international company like HP is unable to keep track of their inventory. What a shame. He told me it could take up to 3months to arrive. I got so fed up in waiting that I made an agreement with my case manager to take back the notebook for now, and that they are to call me up as soon as the part arrives. I am now a little worried that by the time that part arrives, my warranty will be up. As [email protected] puts it, HP seems to be very fond of shirking responsibilities. Who knows, the next time i send my notebook in for a repair, they will claim that another part of the screen is broken and that is not covered by warranty so on...

Bottom line is: I have completely lost faith in HP services. I guess I am at fault too for not listening to the rumors about hp having sub-par services when i first delved into this brand.

I am merely sharing my honest experiences with some of you guys who may be planning to buy HP products. You may or may not choose to believe me. I just want to caution you guys to beware of the technical support services HP has to offer.

PS. There are reasons why so many threads complaining about HP services are arising. I doubt people are that free to comment abt HP services all day if not for the poor services they have received.

 

I think the case of Radiance screen is a special one. It's hard to establish a view of company's service based on the situation with this sole screen alone, since the maker of the screen made a lot of chaos by going out of business.

To the problem: I had the same problem as You do now. They held the laptop for over 2 months waiting for Radiance, without knowing when it will come (they told me the arrival day could be technically postponed indefinitely). After those 2 months with no resolve to my problem, I asked them to return the laptop without fixing it. A few months later, after I heard HP is selling E14's with Radiance screen again (remember, that short time), I e-mailed the company fixing HP products here in Poland (A-Novo) asking whether the screen is in stock. They replied that it is available. I got it taken from me once again, and this time, the screen was replaced in about a week without a hitch.
The weird thing is, the first time I wanted to have the laptop's screen replaced they told me there's no way of knowing whether the part will be available before sending the laptop. My guess is just that after they examined it once and knew it required a screen replacement, they could easily supply me with availability. Before their first contact with the laptop, they didn't know if it was really needed.

 

Sounds like your notebook has one problem all along which hasn't been fixed, but HP did refund you, and attempt to repair, even though you were outside the warranty coverage area. No bad customer service IMHO. I'll keep buy HP thanks.

Oh - I've never had an issue with any of my HP products except my HP Envy 15 (dead pixel) which they collected, fix and returned in less than one week.

 

To the OP.

You live in Panama. Of course dealing with warranty, returns is going to be tough. Not just with HP computers, but with everything. Next time, you should buy it from a chain store and get their extended service plan. Ive had an Envy 14 since February and Its been great. I read this forum for a month before I bought it. I knew about HP's awesome 21 day return policy. While they might not have the best quality control, I knew that I would get every penny back if not satisfied. So rather than complain about HP and say that they sell bad stuff and didn't make you happy. I would advise people not to move to Panama because the customer support stinks down there when you order the computer through a US address. And yes, putting a different operating system than it came with would qualify as a custom order. They dont all have every OS preloaded on every system. I would advise you next time to just buy an upgrade or Professional copy seperate if you want the stock computer. I most certainly am not sticking up for HP because I know that they have issues, but so do dell, apple, toshiba and all other companies. I personally have had mostly dells and they have been the worst quality computers Ive owned.

Also, im one of the people who lost my radiance order, but giving me a $1400 laptop for 700 bucks and the computer still being better than most comparable laptops out there (14 inch, i5, graphics, 4hr battery life, aluminum case) Ill take it. I was pissed that HP took my money and then ran out of radiance's but I still got a sweet deal that no other company was offering. They even gave some people SSD's practically for free. Which I could have used but I can upgrade that later on. I just don't understand why you are taking a vendetta against them. I wasn't going to reply, but your post should have been more about their global warranty and If you take the computer to a less developed country like Panama, Costa Rica, Somalia, etc. that they wont be able to service it there. I know, Panama isn't a poor, impoverished country, but you did order the PC through the US. Which I understand, many people have the buy things like furniture and electronics from the US because the retail down their isn't very good. That really isn't HP's fault that you live there.

 

In response to your comments: HP puts the fact that they have a "global warranty" on their website, as an inducement to sales. I have lived in Panama 8 years and am well aware that they have an authorized service center in Panama City. I spoke to the service center and they told me that they could not accept my computer for warranty repair because HP USA has made it clear they will not honor the global warranty and they need a guarantee they will be paid by HP in order to perform warranty work. HP is one of the 3 most frequently sold computers here and the Envy is sold here.
Again....if they have a policy of only doing warranty service in the USA, there would be nothing wrong with that. A company has the right to set whatever warranty conditions it chooses, and the customer can either buy or not. But if that's the case DO NOT ADVERTISE OTHERWISE. Don't tell people you can have the computer fixed in a second country so long as they have an authorized service center if you do not intend to honor it.
In my case, the global warranty issue is only one of the problems. The biggest problem is that they sold me a computer with a power problem, and when I sent it back for repair THEY DID NOT REPAIR IT. They never even tried to boot it up. How could this EVER be excusable? How could this EVER be my fault that I received a lemon laptop that died after TWO MONTHS OF USE, sent it all the way back, given a new adapter (when the adapter was NOT the problem in the first place) and not even opened it up? How could that possibly be my fault?
The third problem is that I negotiated an amount of a refund and method of payment and accepted the offered amount provided me by the "case manager.". I immediately confirmed acceptance and provided the information I was told to give: Where to send the return box and where to send the check. Days went by with no response, then after phoning up my "case manager," he denied that the refund offer was even made, and told me that he "had not gotten approval for the refund and don't know if he will get it" and "suggested" that I instead return it for a "re repair." This was a lie. Is it acceptable to you for company representatives to lie? I don't think so.
I am 63 years old and have purchased many computers, including a Dell that is over 8 years old and is still running, albeit slowly. I do not know what percentage of HP computers are defective. Probably, its a small percentage, as it is with most computers. But whether its a quarter of a percent, or half a percent, or one per cent, or 2 per cent, or whatever, HP has a LOT of unhappy customers with respect to how people are treated when they get a defective product. And that's why I recommend not buying them. You may call it a "vendetta" if you wish, but for me, its a public service. I believe strongly that misconduct needs to have consequences. I cannot force HP to keep its promises to me (although when my husband visits California, he will file a small claims action if I do not receive satisfaction), but I can do my part to ensure that HP pays, in one way or the other, for its mistreatment of me. Understand that this kind of customer abuse is not random, its calculated, because in the end, HP believes that it will save money. If there are no financial consequences (the only kind of consequences a large corporation is capable of comprehending), then the misconduct will continue. My efforts to let potential customers know what may happen to them is simply creating a consequence. I consider it a public service.

 

WOW. really? They wouldn't accept my Envy 14 with a single pixel stuck on RED.

 

HP's misconduct and corporate malfeasance has been going on for years now. It's a relatively small percent of cases where this behavior manifests though.

But when things go wrong, they tend to go horribly wrong. Especially when it comes to their international warranty servicing.

 

Whats a really short list? The list of vendors who accept back screens with a single stuck pixel.

Generally most wont unless it is 10 or more. (which it almost never is in the event of).

It's annoying only if you keep thinking about it.

 

Check out these PC reliability scores based on company. Note that the higher the score the better. PC Reliability: Apple Falls; Asus & Lenovo Gain

 

Something tells me that if I bought Apple I probably wouldn't regret it. The only thing that stops me is the price, the different keyboard layout, and not knowing if Apple will provide support if I installed Win7 thru boot camp....

 

Let's do some analysis on that. What do Acer and HP have in common? They primarily sell sub 700 dollar notebooks and netbooks. What about Apple, Lenovo and Asus?

Typical Asus laptops run the 800-1200, apple runs a minimum of 1200 and lenovo sells buisness class laptops reliability is a must and their price runs the 800-1400 range, cheaper if you buy in bulk.

So what can we expect, will a 400-600 dollar laptop/netbook likely have issues? Of course, we're using cheap mobos and plastic casing.

I have pretty good faith in the envy, it is a solid machine, albeit with some quirks.

 

May i ask what drivers you are using for your graphics card to achieve that WEI score?

 

I really wanted a MAC. The problem is that I have a lot of legacy hardware and software that is not compatible with MAC and I could not afford to purchase MAC compatible substitutes, the cost would have been horrendous. One of the things that attracted me to the Envy was that many reviewers compared its physical construction to the mac's. I ended up with a lemon and have been stuck with a DEAD computer for two months, due to HP's inability to repair it and refusal to refund or replace it, despite a promise to do so.
I had assumed that the percentage of lemons sold by HP is probably very small as it is with most computers, and that the big problem was customer service. Its impossible for any of us to know what percentage of laptops in any line are RMA'd, the only people who know that are HP and they're not talking. The only thing I know is that of 370 people who answered the Envy quality poll in this forum, over 18 per cent reported a RMA-worthy product, rated either "poor" or "horrendous," so I'm not sure that "some quirks" is an accurate description.

 

From the posts, people come to this forum for two reasons, to come and get information for a purchase, and for issues. Any poll on this board is not going to be representative of the whole.

 

I will say this, that the ENVY line, especially the ENVY 14 has had more issues than I've seen for any other line HP has. Especially more early ownership issues. There are those who will say that on a forum, you will find more complaints than praise and that is generally true. However, considering the other lines, the ENVY has had more new posters signing up to complain than any other line in years.

 

I agree with you. It does seem like a lot more people have issues with the envy line. I think it mostly has to do with HP's inexperience in building complicated metal laptops. Apple's had a lot of experience building intricate metal products so I think that's why their stuff is usually higher quality. From what I can tell the envy line is HP's most technologically demanding laptop they build. Everything else is injection molded plastic and those usually have greater quality consistency than machined metal parts. However, I still feel that since it is their "premium" line, people will expect a lot more from it and will be more vocal about their issues. I certainly would be mad if I paid $1500 for a defective laptop but I wouldn't really be surprised much if I had a ding or something faulty from a $500 laptop. I also don't discount human error in a lot of complaints people make. There are a lot of dumb people out there.

 

I wouldn't be so quick in recognizing hardware flaws as the only reason of high complaint rate. I believe it had a similar defect rate as most of HP laptops. Possible arguments:

1)HP didn't have much time to improve the primary design, as it probably sold in great numbers right after being introduced. Which led to many people having the very first version, which could have been flawed

2)An ordinary customer who pays <$800 or so for a laptop can live with some of its shortcomings. Obviously, it's not a case for people who paid a lot of $$$ for it, those were primarly focused on Apple products before (I think) and HP just wasn't ready to fully stand up to the challenge of satisfying very demanding customers. They only introduced a product on par with the rest of their hardware. And that wasn't enough for people (and they were right, it shouldn't have been enough!)

 

Yes, we are indeed very demanding customers. Well, for the money we shell out for this product, why not demand high quality...especially if that is what is advertised... I mean, just look at the sleek advertisement they use for the Envy.

YouTube - HP Envy 17 3D Media Laptop

Note the words they use, the visuals...especially the professional with suit and tie. Says it all, right? That's what they offered, that is what we expect. Do not settle for less.

KJ

 

From the consumer line, yes, but if we consider *all* notebooks built by them, no. The most demanding line from HP is the EliteBook line (bussiness category). With rugged construction, made of magnesium alloy, anodized aluminum and strong plastic, satisfying even a military standard from the DoD (MIL-STD810G), they can "survive" from a drop, resist high temperatures, high pressure, and so on. And even with all of these goodies the EliteBook line has its issues too like the Envy line. My 8740w has problems with the right hinge among others (but the notebook will be replaced soon for a new one, hopefully). However, the EliteBook construction is the best of the market according many guys in this forum, including our lead moderator, Charles.

I think no notebook is error-free nowadays. It may be acceptable to find some glitches in a few units, but it's worrying quality assurance gets worse more and more, and many batches are in a "bad state". I really think we, consumers, are very unprotected from this. If you think you're mad for paying $1500 for a defective high-end laptop, how do you think am I paying $5300 for the best laptop of HP in a non-pristine condition? the next replacement will be the 3rd for me.

Of course, I'm a demanding user like many guys of this thread, but it's likely I'm more demanding than many of you. If not, I would not purchase the EliteBook 8740w (I'm only a web designer and a software engineer, so actually I don't need this "beast", technically, but the DreamColor screen is very valuable for my work (IPS technology rather than TN technology, like the Envy screen and the 99.99% of the laptop screens).

 

I was an early adopter of the E14, only deciding to go for it when I was able to use BCB for a great discount. There was so much pre-release hype regarding the release of the E14, and how it was so much like a Mac or possibly even better. This hype was a major factor in my decision to buy the E14, as I'm sure it was for others too. It was almost like a feeding frenzy waiting for the release, then trying to get in on the BCB deals. Because of this, I think a lot of people were more "sensitive" to any flaws, no matter how minor. The Envy is a very good machine, and I really like mine. Certainly there will be a small percentage of units that will be lemons, as that is just the unfortunate truth and the way it is with most mass-produced, complicated consumer things like laptops, 3-D TVs, AVRs, etc. You do your research, pay your money, and take your chances. To me, the real injustice the OP experienced is with the horrible customer service she encountered. It is really inexcusable to be treated that way, and it is happening at more and more companies all of the time, especially with all of the outsourcing of call centers and multiple levels of supposed support. I don't see this quality of customer service problem changing anytime soon. You just have to hope that when you have to call them about a problem, you get someone that is knowledgeable and actually cares about customer service.

 

Speaking of which, I just got an email from HP regarding my recent experience with the defective mother board and reordering a replacement.... In the survey I was honest, saying I did get wonderful customer support... but in the comment box at the very end of the survey I typed.

I used all 500 characters allowed and stated how I would like HP to increase their QA. Get more QA people, higher QA that know their stuff. We pay for a premium product and we should get it the first time, not having to resend over and over again. I just hope someone really reads my comments and that it helps somehow.

KJ

 

Have you tried replacing the HDD yourself or checked and scanned the original HDD in another computer (via a USB enclosure)?

Speculation: Perhaps there's something wrong with your HDD which is causing the problem. Not to say that HP wouldn't skimp on the repairs or anything, since they've got a history of doing so, but if the problem is in the hard disk, and you sent the computer in without one, then there's no way they're going to find it, is there? If that's the case, it hardly excuses the runaround you've gotten in regard to the warranty service, but it might at least excuse the service issues.

 

If i remember correctly i think it was version 10.12. Then again it was such a long time ago since i've seen my notebook so I may have mistaken. Sorry.

 

I understand that the Radiance part is quite limited. But my problem is, a few months ago HP was selling the Radiance as a separate part that you can buy from their website. It's perfectly fine if they had tons of inventory and wanted to reduce it. But this isn't the case at all. They chose to sell the remaining few despite knowing that potentially there will be consumers who may have problems with their screen. They are trying to maximise their profits, at the expense of consumers like me facing a lemon product waiting a few months with still no part available. This is what makes me really mad.

Please do not mistaken, I do not mean to say that people who really wanted the Radiance screen but had to settle with a Brightview do not deserve it as much as I do.

PS. Did you request for at least an extension on your warranty? 2/12 months is quite a large portion of your warranty and since it was their fault for not having the inventory in the first place.

 

I will have to agree with you that the ENVY line is disappointing that for such a "premium" product, they are very badly built and quality inspected before being shipped out for paying consumers who expects a "premium" product. The Envy 15 had lots of problems that we expected that its successors, the 14 and the 17, to rectify, but instead, they also to this day, continue to show the lack of craftsmanship and quality that HP is hyping about them. HP is seriously getting really lazy with this lineup and it is a real shame to see such good products on paper that in reality are a pain to use and own for the money spent.

However that being said, this is NOT HP's WORST and yes WORST product lineup in the history of their company's history and NBR's. That award still goes to the now super infamous Pavilion dv2000/6000/9000 series. I think that line up that dominated HP's coffers from 2006-2008 was by far the WORST HP consumer computer lineup in history.

 

Yeah, You're right about that Radiance screen selling. No idea what HP was thinking.

They told me the warranty gets extended by the period of time which the laptop spent in service center. So to me, it's like 14 month warranty