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    Does exchanged unit have same return policy?

    Discussion in 'HP' started by yejun, Feb 19, 2010.

  1. yejun

    yejun Notebook Deity

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    I exchange my laptop within 21 days. My new laptop estimated build date is 3/10. Will it have the same return policy from new delivery date?
     
    yejun, Feb 19, 2010
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  2. ny105

    ny105 Notebook Enthusiast

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    I searched and found this thread asking the same question, but no one ever answered it.

    I have a defective dm4 that I received last week. I spent an hour with tech support today and they confirmed that I would need a replacement laptop. If I send this one back and receive a replacement, will I have a new 21-day period from the time I receive my replacement?

    Edit: Since this question has seemingly never been answered on the forums, I'll go ahead and do so. I received the following in an email today:

     
    ny105, Aug 31, 2010
    #2