The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dropped my laptop, memory problem

    Discussion in 'HP' started by fishfood, Sep 10, 2007.

  1. fishfood

    fishfood Notebook Evangelist

    Reputations:
    30
    Messages:
    524
    Likes Received:
    0
    Trophy Points:
    30
    I hope someone can help me with this problem.

    I dropped my HP 6910p today (it was in a neoprene sleeve). Everything is fine except that now the computer is recognizing only one of my memory modules (I have two 1 GB sticks of RAM). At first it recognized the change in memory and under "Computer" it identified only 1 GB of RAM. Then I shut down and restarted and it said I had 2 GB of RAM. After another shutdown and restart, it is back to showing only 1 GB of RAM.

    How do I know which memory module is affected?

    Any other advice/solutions?
     
    fishfood, Sep 10, 2007
    #1
  2. HerrKaputt

    HerrKaputt Elite Notebook User

    Reputations:
    444
    Messages:
    2,510
    Likes Received:
    0
    Trophy Points:
    55
    Hello Fishfood,

    Try opening the computer and removing one module. If your computer starts, that module should be good. If it doesn't start (it should start beeping indefinitely) then that module is not working. Then try with the other module.

    Also, since the problem might be not in the module but in the connectors in the mother board, try the above on both slots.

    If this doesn't help get back to us. But I sincerely hope it does, a RAM stick is not that expensive. :)

    Best regards,

    HerrKaputt
     
    HerrKaputt, Sep 10, 2007
    #2
  3. odin243

    odin243 Notebook Prophet

    Reputations:
    862
    Messages:
    6,223
    Likes Received:
    0
    Trophy Points:
    205
    Most likely the connection on one of the DIMM's just got loosened. Remove both of them and reseat them, and see if your problem goes away. If that doesn't work try what HerrKaputt suggested.
     
    odin243, Sep 10, 2007
    #3
  4. Zero

    Zero The Random Guy

    Reputations:
    422
    Messages:
    2,720
    Likes Received:
    0
    Trophy Points:
    55
    I think odin243 has it correct. Its likely that one of the memory modules has simply become loose, and isn't making correct electrical contect with the slot. Just reseat the RAM, and it should recognise the RAM, if this is the problem.
     
    Zero, Sep 10, 2007
    #4
  5. fishfood

    fishfood Notebook Evangelist

    Reputations:
    30
    Messages:
    524
    Likes Received:
    0
    Trophy Points:
    30
    I removed and reset the one that is easy to access. The problem persisted. I believe that the other one is loose as per your advice and because the computer momentarily recognized both sticks for one restart. How do I access the other stick. Is it on the motherboard?

    Is it easy to find/remove and reset?

    If anyone knows how to do this, please advise.

    Thanks
     
    fishfood, Sep 10, 2007
    #5
  6. odin243

    odin243 Notebook Prophet

    Reputations:
    862
    Messages:
    6,223
    Likes Received:
    0
    Trophy Points:
    205
    odin243, Sep 11, 2007
    #6
  7. fishfood

    fishfood Notebook Evangelist

    Reputations:
    30
    Messages:
    524
    Likes Received:
    0
    Trophy Points:
    30
    Thats seems to be it. I am at school right now and it is recognizing both sticks at the moment. I will try to open it up later and put it back in place for good.
     
    fishfood, Sep 11, 2007
    #7
  8. HerrKaputt

    HerrKaputt Elite Notebook User

    Reputations:
    444
    Messages:
    2,510
    Likes Received:
    0
    Trophy Points:
    55
    Let us know if you succeed! So that we get that warm, fuzzy feeling... :)
     
    HerrKaputt, Sep 12, 2007
    #8