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    Dv6700 Blu-Ray issue

    Discussion in 'HP' started by jace5869, May 13, 2008.

  1. jace5869

    jace5869 Notebook Enthusiast

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    Okay, I am having an issue with my Nlu-Ray drive in my Dv6700CTO laptop. I got ahold of a PowerDVD software and I have been working fine with a couple of issues here and there (Slow load times) but now for some reason I can not get any blu-Ray movies to load what-so-ever. Even the ones that I have played previously.

    I can however put i n a DVD and it reads it fine, but that doesn't help out 100% because the blu-Ray uses a totally different laser. When I put in a Blu-Ray movie and bring up the CMD prompt and try to go to 'D:" I get a Device I/O error. And nothing will ever load, I can't even Explore the drive. So, something must be wrong here. Anyone else have any issues? I've sent HP and e-mail, and I am about to call and see about getting a replacement. I think I should have just not gotten a Blu-Ray drive and just bought a PS3.
     
    jace5869, May 13, 2008
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  2. HI DesertNM

    HI DesertNM Notebook Deity

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    Did you upgrade the PowerDVD software? I know there was an update for BD related issues. Other then that I would call HP. Could be problem with the BD drive.
     
    HI DesertNM, May 13, 2008
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  3. jace5869

    jace5869 Notebook Enthusiast

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    Yes I have the update. I don't think it is software related, because even if you wait and watch My computer it will not show a loaded Blu-ray movie like it did before.
     
    jace5869, May 13, 2008
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  4. Zenica

    Zenica InterArmaEnimSilentLeges

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    I had issues with BD playback using the HDMI, it had to do with the settings and how the displays were configured, cloned vs independent. Once I set to independent and adjusted the Sony LCD TV, everything worked fine.
     
    Zenica, May 13, 2008
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  5. jace5869

    jace5869 Notebook Enthusiast

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    I have th HDMI issue figured out, I was using it on my Samsung LCd monitor and now trying on my LCd LN52A650 t.v.

    I use only the tv display.

    But, I annot load any blu-ray movies now...like my laser isn't working
     
    jace5869, May 13, 2008
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  6. bulik

    bulik Notebook Consultant

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    could be a driver issue? did you do any windows update? i had an experience before on one of my notebook components i just can't recall which one. problem starts when i update my windows vista and included this optional driver update. after i reboot my computer then cannot use this component so i reinstall the original driver to corret the issue.
     
    bulik, May 13, 2008
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  7. jace5869

    jace5869 Notebook Enthusiast

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    Well, I do have automatic updates so it would be hard to tell, but I have been running SP1 for a while now and haven't had any trouble.
     
    jace5869, May 13, 2008
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  8. nephipower

    nephipower Notebook Consultant

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    Have you tried uninstalling the drive via the Device Manager and then having the device reinstall the driver?
     
    nephipower, May 13, 2008
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  9. jace5869

    jace5869 Notebook Enthusiast

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    Yes, I already tried that. I'm hoping something hasn't happened to the laser/lens. I'm sure HP would take forever to fix that.
     
    jace5869, May 13, 2008
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  10. flipfire

    flipfire Moderately Boss

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    your drive seems to be dead

    try looking for a firmware anyway.
     
    flipfire, May 13, 2008
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  11. Zenica

    Zenica InterArmaEnimSilentLeges

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    Have you tried the Cyberlink BD HD Advisor?
     
    Zenica, May 14, 2008
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  12. 4season

    4season Notebook Enthusiast

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    Based on what I've heard, it sure sounds to me like the blue laser has failed. Just curious, but what what is the make and model of that B-D drive?
     
    4season, May 14, 2008
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