Dv9000z Tl-64 BBQ anyone?

have a dv9000z and everytime I run the media center with the analog/digital tv tuner card it freezes at about every 30min, and the sound keeps repeating. I have to press the power button for 4 secs to reboot. I have checked the temperature with a software and the processor core is running at about 175 fahrenheit or 77-78 celsius. Could that be the problem? I am really starting to get aggravated with Hp since this laptop was a replacement to my old dv8000 that hp could not fix. By the way I tried updating to the latest drivers of everything (bios, tv tuner card, video card) but still same result.
Plus the freakin tv tuner card stalls between channels if the reception isn't good and takes its time to change channel.
Anyone have the same problems?

 

BBQ!



Try reinstalling the drivers they probably got corrupted. Uninstall the old ones first.

 

What does the current version of Core Temp say the temperature is? They recently fixed their Turion X2 detection code.

If 78C is accurate then I'd say that HP didn't install the CPU heatsink correctly, which occasionally happens. No way should the CPU be getting that hot. The fan exhaust feels very hot too, right? Nothing is blocking the fan intake?

Are you running Vista Home Premium or WinXP MCE?

 

Make sure you have your laptop on a good hard surface so you can cool it. If you have it on a soft surface (such as a bed) it cannot take air into the intake and cool off. Also consider a cooling pad such as the spire pacific breeze. Check out this cooling guide:

http://forum.notebookreview.com/showthread.php?t=60914

Good luck and happy computing!

 

I am using Vista Home Premium 32bit. The laptop is on a flat wood desk (which in theory should also absorb heat). Nothing blocking the fan intake. Today Temperatures range 78-83C. Check out the pictures. First picture is max core temp without the tv tuner card running. The second is with tv tuner running after 30min. It just crashed now as I was writing the post almost 40min after startup.

 

I'm using it on a wooden desk. Also consider I did not get a 2500$ laptop with the understanding it would ONLY work with a cooling pad.

 

Unfortunately it does sound as if you have a defective unit there. Sorry to hear that. I would recommend contacting HP support and you will probably end up having to send it in for repair. Good luck and keep us updated.

 

I wanted to add that this happens when I have the power plan features set to High performance. When I put it on Hp Recommended or Power saver, it won't get so hot (about 68-70C w/tv tuner and 52-54C without), but the downside is that the Video image is choppy. As you can see from the pictures above, I am using about 30% processor so its not maxed out so as to put stress on the processor. Thats really weird.

 

I have to wonder about that TV tuner. If it's dumping enough heat inside the case... combined with the other high-end components, that could be Bad. The 62C you're seeing as the max temp without the tuner is about right.

If the temps stay reasonable no matter what you do so long as the tuner isn't running, I'd see about returning the tuner and buying a good USB HDTV tuner.

 

Its the Hp Digital/Analog Tv Tuner ExpressCard, and yes when its in use it get really hot, as hot as the damn brick. Is anyone else experiencing Hot temperature from the ExpressCard? I will probably do just that and get a usb tuner. How is that OnAir Gt? Have you got one or know if they work good? Look a bit bulky but if it can do the job good, I'll go for it. Thanks.

 

I have the older Creator version, which is still well supported by AutumnWave. I highly recommend the company. I watch over-the-air and unencrypted digital cable TV with mine. Many cable companies are polite enough to leave the broadcast networks and a few other channels unencrypted.

 

I just used again the CoreTemp software, it actually looking like 66-68C instead of the 62C I mentioned before,just on web browsing, so the expresscard Tv Tuner is adding another 10-12C. This is on performance in the power settings, if I use the other power setting (Hp Recommended) Its about 52-54C and a couple degrees cooler in Power Saver Mode. Always just web browsing without the Tuner Card. Hmmm...Should I send it in?

 

By the Way I tried Core Temp on my Dv8000 and it will cause it to shut down after a while using it. Just to let other people know, don't freak out your computer is ok, its the program that is buged.

More here: http://www.alcpu.com/forums/viewtopic.php?p=957#957

Sami.

 

If you can't get the system to malfunction without the TV tuner installed I'm inclined to say that the high temps go with having a high-end CPU and GPU... if only to avoid the fun and games that come with sending anything in for service. If the exhaust coming from the notebook is suitably hot, that indicates that the cooling system is doing its job and there's nothing to fix. The fan won't even start until the CPU hits 55C. The TV tuner is stressing the CPU, GPU (video acceleration), dumping its own heat into the chassis... and that last bit is clearly too much. Perhaps HP should have gone with a more robust cooling system and accepted the extra weight.

If the exhaust is merely warm, that indicates that the heatsink is not making full contact and that requires a trip back to HP. I doubt this is the case.

 

Well guess what? We are going to find out very soon. I sent it in today. Its getting a new motherboard swap and shipping back out.

Want to get a laugh? I got this system as a replacement for a dv8000 hp couldn't fix a month a go. I called the case manager and he tells me he is going to process it to get a direct replacement of the motherboard, and in case when I get it back it still does the same problem, then.....He will give me a replacement. Ahahahah what is he going to replace it with since this is already top of the line?? Or maybe send me another system exactly like this one with probably 99% chance of having the same problem? I have no idea!!!!

Anyway I think you hit the target, the card is pushing the system too much in performance mode. Also because when I pull it out after 30min its boiling too. Or maybe its a defective expresscard?

Anyone else getting hot digital/analog express cards?

 

By the way, yes the exhaust is hot...I wouldn't say it’s extremely hot but just a bit hotter than my dv8000 in similar performance mode. The fan is running, but I don't hear it spinning in super fast mode, like on my dv8000 when it gets hot. I mean on the dv8000 the fan has two speeds that I can distinctively hear, a normal and than a super fast (like when it boots up for the first second), on the dv9000 I can only hear one speed, I don't know if it comes with 2 speeds, or if their new fans have gotten better with this model and you can't detect the speed by hearing it. Also the palm rest gets really hot from the two hard drives below, it doesn't do this on my other dv8000 I still have. So yes, there is heating issues with this laptop in this high end configuration. Is it a defect or by design? I'll post as soon as I get the laptop back.

 

Ha-Ha won't be back from Hp till 14th of april, so much for the 5 business day repair.

 

ROFL


Just wanted to add........

HP is really HORRIBLE in making this system... Upon getting mine (with just a TL-50 and the 7600) I noticed temps of 150F sadly as the performance freak and not liking those temps when IDLE and on a flat surface I took the thing apart and put AS5 on it.... a few things to note... THERE IS NO THERMAL TRANSFER FROM THE CPU TO THE HS.... there is the retarded silver piece but it isn't thick enough to make contact and thus causes AMBIENT case temp to rise..... if that isn't bad enough they but the NorthBridge between the CPU and the Fins instead of NB then CPU then Cooling fins... means BAD basically.... HOWEVER the HS/Fins part for the Graphics is a TOTALLY separate piece.... Again I pulled off that crappy silver piece and cleaned it up with AS Cleaner and then put a healthy dose of AS5 and let it sit for a few days.... (another thing to note is that the NorthBridge and the RAM for the Video card use a really crappy thermal padding, you can either replace it with better thermal padding- OR wait until Arctic Silver comes out with their own Padding that is sure to live up to the AS5 name and help us all alot) overall the temps stay down around the 130F range (oh and this is the thing that really pisses me off..... NO FAN SPEED CONTROL the fan shuts off at 130 and then turns on at 130 and HIGH speed fan setting does not kick on until 160ish) needless to say.....

1 if you do this it helps (might void your warranty and if you aren't grounded you can totally RUIN your system, basically don't do it unless you are aware that I am not at fault for anything YOU do to your laptop regardless of who siguests doing it -me-)

2 try and make a 1-2 inch gap between the bottom of the NB and the surface you have it on as the Cooling fins for the VID/VIDRAM vent point down and therefor the hot air gets sucked right back into the Fan Cooling assembly.... (again REJECT stamp for HP)

Let me know if anyone wants PIC's as when mine comes back from HP (FREEKING 59HZ MONITOR CANT PLAY GAMES OR RUN MY OFFICE SIMULATOR @#$!@#$%@#$!#@$@!#$!@#$@!#$@ <-- Random Cursing....)

kk THX l8r <--- yes i did it k THX RANT COMPLETED

Edit: For all those with noise problem it might not be your CPU with my dv9000 (it starts quiet) with it just charging i can hear a buzz and when its running I cannot, however I believe it something weren't of quality (parts wize) this buzz could be much louder... when I get my HP back I will open the case and find the problem noise and show a picture of the PROBLEM child as im dubbing it now

 

I got my laptop back today. They changed the motherboard. I still have the same problems. 150F idle, and if I use the expresscard tv tuner the temperature rises till after 30-40min the damn machine locks up. I am calling support again and see what there solution is. I may get a replacement, however I feel this is not going to make one damn difference. ANYONE have the vista/tl-64/go7600 and tv tuner config and what to confirm to me that their system doesn't lock up?

 

Hp says do not remove the tuner until the notebook is shutdown and cool, because the tuner puts out so much heat that you will get BURNED!

that's a lot of heat.

 

Return the HP tuner and buy a good USB HDTV tuner. HP shouldn't have released an ExpressCard that gets THAT hot.

 

After a motherboard switch the situation hasn't changed. I got another tv tuner. However the system gets hot all the time, with temp. reaching 80 degrees C. only on web browsing. The system doesn't block or shut off but still, I would wonder if it is working correctly. I am starting to believe this processor isn't designed for the notebook, thats why AMD doesn't even have it on their website.

Any ideas?

 

A USB HDTV tuner? Not another ExpressCard?

Besides getting a laptop cooler, and assuming that 80C temp reading is correct (read by the current version of Core Temp), the only thing left that I can think of is to take apart the notebook, clean off the old thermal compound with Arctic Clean, and apply Arctic Silver 5. That's dangerous and will void your warranty so I'm very hesitant to recommend it.

Unless they bumped up the core voltage the TL-64 won't run that much hotter than lesser Turion X2's. The combined heat load of your fully loaded notebook is a plausible culprit, especially if the HP BIOS isn't smart enough to crank up the cooling fan. Fixing the BIOS would be easy... for HP, if they actually wanted to. HP has an exclusive on the TL-64 since they're AMD's biggest customer.

We may be a month away from a new HP product line rollout... hmm, you could ask HP if their next line will use the AMD 690M chipset and 65nm X2 CPUs, in which case they'll run quite a bit cooler. They probably won't tell you though.

 

A usb hdtv. no more express cards for me. Yes core temp reads about78-80C just on web browsing. It will start at 54c, then slowly clime to 80c. the fan will bump in(slow, medium then high) and the cicle goes on. I just did a bios update that was just released. The fan now bumps up(low medium high) and down, but still its getting the same temperatures and if I use the old express card I am getting the same results (system lockup) and temperatures near 90C (yes core temp detected 90c) with the express card. I could open up the machine since I am a tech myself, but that will void the warranty, and plus I am a little pissed that I have to repair a brand new system that is only 1 month old with Arctic 5 and a laptop cooler. I think this baby is going ebay and I'll wait till the new rollout. I just called tech support again, and they said to send it in again. For what, thats anyones guess since they already replaced the motherboard.

 

See if HP will give you a refund. There's no way the temp should get that high if the heatsink is installed correctly. I've got to wonder whether HP support actually did anything.

OTOH, you're only breaking the warranty if they catch you ;-).

 

Hp is going to give me a replacement. So in January they couldn't get my second dv8000 fixed so after 3 times sending it it, they replaced it with this dv9000, I sent it in, no fix, now they are going to send the replacement. The saga continues. I have a feeling thats somehow nothing is going to change.....hmmmm. Will post results in a week when I get the new machine.

 

Well I got the replacement, I have decided to sell it off on ebay still sealed. So here it is up for grabs, the Best Amd system Hp has to offer that money can buy.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300108268786