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    ENVY 14 Problem: Screen went black and froze when switched Graphics

    Discussion in 'HP' started by crg28, Sep 15, 2010.

  1. crg28

    crg28 Notebook Enthusiast

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    Gentleman,

    Been using my ENVY 14 now for 1.5 weeks with no issues....tonight I started getting the WIFI disconnect problems already addressed in this forum. I have not yet updated the drivers, but half an hour later, I connected the Power Cord and then it asked if I wanted to Switch the Graphics Card, and I said Switch....then the screen went black and Froze :mad:

    It stayed like that for about 20 minutes until I turned it off....Now, when I press the power button, the lights indicator (F12/wifi) come on, but the screen stays Black. What the Hell is going on here? $1750 and is this what we get?
    Please advise.
     
    crg28, Sep 15, 2010
    #1
  2. Rustican

    Rustican Notebook Consultant

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    Can you plug into an external monitor to see if anything comes up? Sounds like a hard ware issue with the video card.

    Are you using a surge protector on your power supply? Unlikely but a surge could have taken some stuff out.

    Call HP and send back the laptop since you are within the 21 day return policy.
     
    Rustican, Sep 15, 2010
    #2
  3. crg28

    crg28 Notebook Enthusiast

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    Thank you Rustican. I did connect to an external monitor and it did come fine. It looks like I had an old driver for the Graphics....once I updated the drivers, everything came back to normal...
     
    crg28, Sep 15, 2010
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  4. MagusDraco

    MagusDraco Biiiiiiirrrrdmaaaaaaan

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    egh. that's a bad bug.

    I've noticed that if you delete the drivers it goes back to 8.713 (original drivers)

    if your backup 8.713 is broken well..yeah.
     
    MagusDraco, Sep 15, 2010
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