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    ENVY14 BSOD after clean install.. GFX card issue?

    Discussion in 'HP' started by trevortypes, Jun 10, 2011.

  1. trevortypes

    trevortypes Newbie

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    So I got my envy 14 beats edition only a few months ago.

    I did a clean install of win 7 and everything seemed to be fine. The computer runs perfectly when doing normal internet browsing or word processing. When I start playing games, I get a black screen and restart, or see a ton of artifacts and have to restart manually.

    I think its probably graphics card issue, but I only installed the included driver from swsetup. After happening a few times, I tried an updated driver, but with no luck.

    Do I need to get contact hp for a new card?

    After windows restarts, it gives me the information below.

    Thanks in advance for your help.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000094
    BCP2: FFFFF8800491BC99
    BCP3: FFFFF8800454CFB8
    BCP4: FFFFF8800454C810
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\061011-28704-01.dmp
    C:\Users\bzi\AppData\Local\Temp\WER-40903-0.sysdata.xml

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    trevortypes, Jun 10, 2011
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  2. eafd

    eafd Notebook Deity

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    Did it have this issue before the clean install?

    Try uninstalling the drivers completely and reinstalling with the latest HP drivers. After that, install the latest 11.5 drivers over that, those can be found in the driver thread on the first page
     
    eafd, Jun 10, 2011
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  3. trevortypes

    trevortypes Newbie

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    It did not have the issue before the clean install, but I was not attempting to play games then. I just tried a driver uninstall and reinstall, but I'm still having the issue. I'm worried my graphics card is failing =/

    I'm trying to run some stress tests now..
     
    trevortypes, Jun 10, 2011
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  4. eafd

    eafd Notebook Deity

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    Oh. Sounds like you might need to send it back
     
    eafd, Jun 10, 2011
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