EliteBook 8530w: Odd issues with LCD after replacement

To summarize the question:
How can I get HP to replace my LCD? I really am rather tired of the support hassles!

A few months ago, I accidentally dropped my EliteBook 8530w (and since I knew it was bound to happen eventually, I did buy it with ADP). After I got the thing back (after waiting on the replacement LCD screen to come in stock, I've noticed some odd issues related to the screen:

1. The screen seems to have some permanent "smudges" on the screen -- dark areas, that I can't clean off.
2. The EDID seems to be messed up -- it misidentifies the panel name, size, and available non-native modes.
   The old LCD identified itself properly as an LP154WU1-TLC2. It offered 1920x1200, 1440x900, 1280x800, and such resolutions.
   The new one instead identifies itself as "MS_", claims to be 22 inches, and offers an incorrect 1280x720 instead of the correct 1280x800.
3. Both Windows (PowerStrip) and Linux (Xorg) claim no EDID EEPROM is present.
4. Additionally, HP Performance Tuning Framework announces this:
   Unrecognized graphics card
   Unable to find this graphics card (ID 127) in the Framework database.​

From the HP Win7 ATI drivers under here (sp44933): http://isvpatch.external.hp.com/HPPTF2/drvlib/
My card should be: "ATI Mobility FireGL V5700" = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_3604103C
My card really is: "ATI Mobility Radeon HD 3650" = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_30E7103C

My question: how can I get HP to replace the LCD? Ideally, I'd like them to just cross-ship a new LCD panel, for me to replace the thing myself.

I'm tired of having to send the thing in -- it's been in several times, and each time they managed to not fix everything. For example, after the drop, I got it back with a nonworking switch cover -- it took a second servicing for them to replace it, along with the fingerprint reader that had been broken even before the drop.


Oh, and even then, the reader didn't work quite right... it seemed to not be properly attached to the underside of the palmrest area. I had to momentarily wedge a bit of paper between it and the USB/Audio board, and then it stayed attached once I removed the paper.


(Honestly, I'm kicking myself for not getting on-site service.... and the lookup tool at www.hp.com/go/lookuptool is broken, so I can't even upgrade the service plan. Just try looking up KW950AV.)

HPPTFconfig.txt:

Code:

ELITEBOOK  (Computer Name)
  Model:            HP EliteBook 8530w
  Type:             Mobile
  Manufactured by:  Hewlett-Packard
  BaseBoard ID:     30E7
  TPM:              IFX Trusted Platform Module 1.2
  Serial Number:    **********
  Bios Version:     HPQOEM - f
  SMBIOS Version:   68PDV Ver. F.0E (2009-07-31)
  Graphics Card:    Unknown ATI graphics card
  Graphics Driver:  8.65-090813a-087751E-ATI
  Operating System: Microsoft Windows 7 Ultimate 
  Service Pack:     None
  System Type:      64-bit Operating System
  PTF Version:      2.28.3117.00
  PTF DB Date:      09/14/2009 16:35:04
  Proxy:            http://isvpatch.external.hp.com/HPPTF2/
  Processors
    Intel EM64T:          capable
    L1 Inst Cache:        32 KBytes (32,768 Bytes)  (as reported by Windows)
    L1 Data Cache:        32 KBytes (32,768 Bytes)  (as reported by Windows)
    L2 Unified Cache:     3 MBytes (3,145,728 Bytes)  (as reported by Windows)
    CPU0 (Physical CPU - APIC#0-0)
      Socket:            Intel(R) Genuine processor
      Type:              Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz
      Version:           Intel64 Family 6 Model 23 Stepping 6
      CPU Revision:      5894
      Actual CPU Speed:  2,401 MHz
      Intel EM64T:       capable
      Front Side Bus:    1,064 MHz  (as reported by Windows)
      Caches
        ITLB:           4MB pages, 4-way associative, 4 entries OR 2MB pages, 4-way associative, 8 entries
        DTLB:           4KB pages, 4-way associative, 256 entries
        L1 Inst Cache:  32KB, 8-way associative, 64-byte lines
        L1 Data Cache:  32KB, 8-way associative, 64-byte lines
        L2 Cache:       3MB, 12-way associative, 64-byte lines, unified on-Die
        PreFetching:    64-byte prefetching
    CPU0 (Physical CPU - APIC#0-1)
      Socket:            Intel(R) Genuine processor
      Type:              Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz
      Version:           Intel64 Family 6 Model 23 Stepping 6
      CPU Revision:      5894
      Actual CPU Speed:  2,401 MHz
      Intel EM64T:       capable
      Front Side Bus:    1,064 MHz  (as reported by Windows)
      Caches
        ITLB:           4MB pages, 4-way associative, 4 entries OR 2MB pages, 4-way associative, 8 entries
        DTLB:           4KB pages, 4-way associative, 256 entries
        L1 Inst Cache:  32KB, 8-way associative, 64-byte lines
        L1 Data Cache:  32KB, 8-way associative, 64-byte lines
        L2 Cache:       3MB, 12-way associative, 64-byte lines, unified on-Die
        PreFetching:    64-byte prefetching
  Chipset
    Intel(R) ICH9 Family USB Universal Host Controller - 2937, usbuhci
    Intel(R) ICH9 Family PCI Express Root Port 3 - 2944, pci
    Intel(R) 82567LM Gigabit Network Connection, e1yexpress
    Intel(R) ICH9 Family USB Universal Host Controller - 2938, usbuhci
    Intel(R) ICH9 Family PCI Express Root Port 5 - 2948, pci
    Intel(R) 82801 PCI Bridge - 2448, pci
    Intel(R) ICH9 Family USB Universal Host Controller - 2939, usbuhci
    Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40, 
    Intel(R) ICH9M-E LPC Interface Controller - 2917, msisadrv
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A, usbehci
    Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41, pci
    Standard AHCI 1.0 Serial ATA Controller, msahci
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C, usbehci
    Intel(R) Management Engine Interface, HECIx64
    Intel(R) ICH9 Family USB Universal Host Controller - 2934, usbuhci
    High Definition Audio Controller, HDAudBus
    Standard Dual Channel PCI IDE Controller, pciide
    Intel(R) ICH9 Family USB Universal Host Controller - 2935, usbuhci
    Intel(R) ICH9 Family PCI Express Root Port 1 - 2940, pci
    Intel(R) Active Management Technology - SOL (COM4), Serial
    Intel(R) ICH9 Family USB Universal Host Controller - 2936, usbuhci
    Intel(R) ICH9 Family PCI Express Root Port 2 - 2942, pci
    Intel(R) WiFi Link 5300 With PAN, NETw5v64
  System Sensors (15 second refresh)
    Temperature
      ACPI\ThermalZone\GFXZ_0: 55.0°C, Status: OK
      ACPI\ThermalZone\DTSZ_0: 47.0°C, Status: OK
      ACPI\ThermalZone\BATZ_0: 29.2°C, Status: OK
      ACPI\ThermalZone\CPUZ_0: 60.0°C, Status: OK
      ACPI\ThermalZone\LOCZ_0: 42.0°C, Status: OK
      ST9250421AS ATA Device #0: 43°C, Status: OK
    Clock Frequency
      CPU0: 792MHz, Status: OK
  Physical Memory
    Usable:           3.9 GBytes (4,190,388,224 Bytes)
    ECC Type:         None
    Total Slots:      2
    Maximum Possible: 8 GBytes (8,589,934,592 Bytes)
    Bottom - Slot 1 (Left)2 GBytes (2,147,483,648 Bytes)
      Data Bits:      64 (64 Total bits)
      Speed:          800 MHz
      Form Factor:    SODIMM
      Type:           ?=21=?
      Detail:         Synchronous
      Interleaved depth:     1
      Interleaved position:  1
    Bottom - Slot 2 (Right)2 GBytes (2,147,483,648 Bytes)
      Data Bits:      64 (64 Total bits)
      Speed:          800 MHz
      Form Factor:    SODIMM
      Type:           ?=21=?
      Detail:         Synchronous
      Interleaved depth:     1
      Interleaved position:  2
  Graphics Interfaces
    Unknown ATI graphics card
      Plug-and-Play ID:             PCI\VEN_1002&DEV_9591&SUBSYS_30E7103C&REV_00
      Win Configuration Manager:    This device is working properly.
      Total Available Video Memory: 1.9 GBytes (2,090,172,416 Bytes)
      Dedicated Video Memory:       251.2 MBytes (263,413,760 Bytes)
      Dedicated System Memory:      0 Bytes
      Shared System Memory:         1.7 GBytes (1,826,758,656 Bytes)
      Video Processor:              ATI display adapter (0x9591)
      Video Mode:                   1920 x 1200 x 4294967296 colors
      Bits per Pixel:               32
      Refresh Rate (Hz):            Current(59) Minimum(59) Maximum(59)
      Video Bios Version:           BK-ATI VER010.088.000.023.033224
      Driver Version:               8.65-090813a-087751E-ATI
      WDDM Graphics Driver:         True
      Display
         
          Serial Number:         
          Manufacturer ID:       MS_
          Product ID:            0x00
          Manufacture Date:      week 0, 2008
          EDID Version:          1.3
          Video Connection:      Digital
          Physical Dimensions
            Display Width:         0.0 inches / 0.0 cm
            Display Height:        0.0 inches / 0.0 cm
            Display Diagonal:      0.0 inches / 0.0 cm
            Max Horizontal Size:   19.7 inches / 50.0 cm
            Max Vertical Size:     12.2 inches / 31.0 cm
          Digital Connection Details
            DFP 1.x compatible:    No
          Display Gamma:         2.20
          Power Management
            Standby:               Supported
            Suspend:               Supported
            Active-off/Low Power:  Supported
          Display Color Type:    non-RGB multicolor
          Color Details
            sRGB Color Space:      No
            Red X:                 0.640
            Red Y:                 0.340
            Green X:               0.300
            Green Y:               0.600
            Blue X:                0.149
            Blue Y:                0.060
            White X:               0.312
            White Y:               0.328
          Video Timing Details
            Preferred Timing Details
              Pixel Clock:            165.280 MHz
              Horizontal Active:      1920 pixels
              Horizontal Blanking:    180 pixels
              Vertical Active:        1200 lines
              Vertical Blanking:      112 lines
              Horiz Sync Offset:      30 pixels
              Horiz Sync Pulse Width: 30 pixels
              Vert Sync Offset:       3 lines
              Vert Sync Pulse Width:  6 lines
              Horizontal Image Size:  0 mm
              Vertical Image Size:    0 mm
              Horizontal Border:      0 pixels
              Vertical Border:        0 lines
              Interlaced:             No
              Stereo mode:            No stereo
              Sync mode:              Analog Composite, Not serrated, Sync on Green
            Default GTF:           Not supported
            Supported Standard Timings (Reported By Display)
              720x400,   70 Hz:      Not supported
              720x400,   88 Hz:      Not supported
              640x480,   60 Hz:      Supported
              640x480,   67 Hz:      Not supported
              640x480,   72 Hz:      Not supported
              640x480,   75 Hz:      Not supported
              800x600,   56 Hz:      Not supported
              800x600,   60 Hz:      Supported
              800x600,   72 Hz:      Not supported
              800x600,   75 Hz:      Not supported
              832x624,   75 Hz:      Not supported
              1024x768,  87 Hz (i):  Not supported
              1024x768,  60 Hz:      Supported
              1024x768,  70 Hz:      Not supported
              1024x768,  75 Hz:      Not supported
              1280x1024, 60 Hz:      Not supported
              1152x870,  75 Hz:      Not supported
            Standard Timing Identifiers (Reported By Display)
              Slot 0:      640 x 480, 60Hz
              Slot 1:      800 x 600, 60Hz
              Slot 2:      1024 x 768, 60Hz
              Slot 3:      1152 x 864, 60Hz
              Slot 4:      1280 x 960, 60Hz
              Slot 5:      1600 x 1200, 60Hz
              Slot 6:      undefined
              Slot 7:      undefined
    Unknown ATI graphics card
      Plug-and-Play ID:             PCI\VEN_1002&DEV_9591&SUBSYS_30E7103C&REV_00
      Win Configuration Manager:    This device is working properly.
      Total Available Video Memory: 1.9 GBytes (2,090,172,416 Bytes)
      Dedicated Video Memory:       251.2 MBytes (263,413,760 Bytes)
      Dedicated System Memory:      0 Bytes
      Shared System Memory:         1.7 GBytes (1,826,758,656 Bytes)
      Video Processor:              ATI display adapter (0x9591)
      Video Mode:                   1920 x 1200 x 4294967296 colors
      Bits per Pixel:               32
      Refresh Rate (Hz):            Current(59) Minimum(59) Maximum(59)
      Video Bios Version:           BK-ATI VER010.088.000.023.033224
      Driver Version:               8.65-090813a-087751E-ATI
      WDDM Graphics Driver:         True
  Windows System Assessment
    WinSAT State:    No data is available because a formal WinSAT assessment has not been run on this computer.
  Network Interfaces
    Host Name:    EliteBook
    User Domain:  EliteBook
    IP Address:   fe80::55d:8b44:664c:aba6%11
    IP Address:   fe80::2085:2e65:bd28:8ef9%26
    IP Address:   192.168.1.121
    IP Address:   2001:0:4137:9e50:2085:2e65:bd28:8ef9
    TCP/IP Enabled Adapter - Intel(R) 82567LM Gigabit Network Connection
      DHCP Enabled:        True
      DHCP Server Address: 192.168.1.1
      DNS Domain:          localdomain
      IP Addresses:        192.168.1.121, fe80::55d:8b44:664c:aba6
      IP Enabled:          True
      IP Subnets:          255.255.255.0, 64
      MAC Address:         00:23:7D:00:9F:B2
      Service Name:        e1yexpress
      WINS Server Address: 
      WINS Server Address: 
  SCSI Controllers
    A1XRTC0A IDE Controller
  Storage Devices
    System Logical Drives: C:\, F:\, S:\, T:\, Z:\
    C:\ DRIVE_FIXED - The disk cannot be removed from the drive.
    F:\ DRIVE_CDROM - The drive is a CD-ROM drive.
    S:\ DRIVE_REMOVABLE - The disk can be removed from the drive.
    T:\ DRIVE_FIXED - The disk cannot be removed from the drive.
    Z:\ DRIVE_CDROM - The drive is a CD-ROM drive.
    Device ST9250421AS ATA Device - PHYSICALDRIVE0
      Size:       232.9 GBytes (250,056,737,280 Bytes)
      MediaType:  Fixed hard disk media
      Address:    IDE
      Partitions: 6
      Disk Partition: Disk #0, Partition #0
        Logical Disk:  C:
        Type:          Installable File System
        Size:          147.5 GBytes (158,377,111,552 Bytes)
        BlockSize:     512 Bytes
        BootPartition: True
        Bootable:      True
        Status:        
      Disk Partition: Disk #0, Partition #1
      Disk Partition: Disk #0, Partition #2
        Logical Disk:  T:
        Type:          Unknown
        Size:          6 GBytes (6,440,394,240 Bytes)
        BlockSize:     512 Bytes
        BootPartition: False
        Bootable:      False
        Status:        
    Device Ricoh SD Disk Device - PHYSICALDRIVE1
      Size:       3.8 GBytes (4,071,513,600 Bytes)
      MediaType:  Removable Media
      Address:    IDE
      Partitions: 1
      Disk Partition: Disk #1, Partition #0
        Logical Disk:  S:
        Type:          Unknown
        Size:          3.8 GBytes (4,073,685,504 Bytes)
        BlockSize:     512 Bytes
        BootPartition: True
        Bootable:      True
        Status:        
    CD/DVD Devices
      Z: - UFAZ 23C96Z0HMJW SCSI CdRom Device
      F: - HL-DT-ST DVDRAM GSA-T50L ATA Device
  System Slots - 1
    PCI SLOT1 - Status: Available
  3Dconnexion - No Device Connected
  System Software
    Product Type:          Workstation
    Build Type:            Multiprocessor Free
    Locale:                English (United States)
    OS Language:           English (United States)
    .NET Version:          2.0.50727.4927
    DirectX Version:       10.0
    Page Size:             4096
    Address Range:         10000 to 7FFEFFFF
    Total Visible Memory:  3.9 GBytes (4,190,388,224 Bytes)
    Max Process Memory:    8 TBytes (8,796,092,891,136 Bytes)
  Installed HotFixes
    KB972636
    KB973874
    KB974332
  Environment Variables
    ALLUSERSPROFILE:   C:\ProgramData
    APPDATA:           C:\Users\Dana\AppData\Roaming
    CommonProgramFiles: C:\Program Files (x86)\Common Files
    CommonProgramFiles(x86): C:\Program Files (x86)\Common Files
    CommonProgramW6432: C:\Program Files\Common Files
    COMPUTERNAME:      ELITEBOOK
    ComSpec:           C:\Windows\system32\cmd.exe
    DEVMGR_SHOW_NONPRESENT_DEVICES: 1
    ERRORLOGPATH:      C:\Program Files\WIN7TS\Logging
    FP_NO_HOST_CHECK:  NO
    HOMEDRIVE:         C:
    HOMEPATH:          \Users\Dana
    LOCALAPPDATA:      C:\Users\Dana\AppData\Local
    LOGONSERVER:       \\ELITEBOOK
    NLOG_GLOBAL_CONFIG_FILE: C:\Program Files\WIN7TS\AverIdLog.config
    NUMBER_OF_PROCESSORS: 2
    OS:                Windows_NT
    Path:              C:\Windows\SYSTEM32;C:\Windows;C:\Windows\SYSTEM32\WBEM;C:\Windows\SYSTEM32\WINDOWSPOWERSHELL\V1.0\;;C:\Program Files\WIDCOMM\Bluetooth Software\;C:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Universal Extractor;C:\Program Files (x86)\Universal Extractor\bin;C:\Program Files (x86)\Common Files\DivX Shared\;C:\Program Files\Intel\WiFi\bin\
    PATHEXT:           .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    PROCESSOR_ARCHITECTURE: x86
    PROCESSOR_ARCHITEW6432: AMD64
    PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
    PROCESSOR_LEVEL:   6
    PROCESSOR_REVISION: 1706
    ProgramData:       C:\ProgramData
    ProgramFiles:      C:\Program Files (x86)
    ProgramFiles(x86): C:\Program Files (x86)
    ProgramW6432:      C:\Program Files
    PSModulePath:      C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
    PUBLIC:            C:\Users\Public
    SystemDrive:       C:
    SystemRoot:        C:\Windows
    TEMP:              C:\Users\Dana\AppData\Local\Temp
    TMP:               C:\Users\Dana\AppData\Local\Temp
    USERDOMAIN:        EliteBook
    USERNAME:          Dana
    USERPROFILE:       C:\Users\Dana
    windir:            C:\Windows
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  HP System Software Manager (SSM) - Not Installed
  HP Client Management Interface (HP CMI) Firmware Provider 
  HP BIOS Configuration for ProtectTools - Not Installed

 

Another thing: I've also noticed that the "Graphics by ATI (FireGL)" logo has disappeared as well; this is likely also caused by the incorrect video card identification.

So, to summarize the question:
How can I get HP to replace the LCD? I really am rather tired of the support hassles.

 

Break it again

But seriously, it sounds like they have changed the graphics card, and/or the mobo and not tattooed the mobo correcty. You normally get a worksheet which details what work was done and what parts they replaced.

Also, onsite isn't really that much different. You still have to go through the offshore support nightmare, and then they just send the guy out with whatever parts they deem need replacing. I would prefer a walk-in service really, that way they have all the tools/parts they need, and you can check it over before you accept it back.

I feel for you, the support turkeys you end up talking too are really annoying, and you get a bit bored explaining the whole situation for the 10th time to yet another turkey. I've been there, I even almost lost it at one point, it is really trying. I had an odd situation though where my laptop had a design fault and couldn't be used how it was specified, so the only outcome was for them to give me a new model laptop. It took about 15 calls over a 2 month period to finally get the result, and a new 8710w to replace the dodgy nw9440.

 

That reminds me... a while ago they did replace the motherboard when I accidentally discovered this issue the hard way: http://alerts.hp.com/r?2.1.3KT.2ZR.13pQ6Q.DQaXuC..H.ISmc.1xi4.bW89MQ__DCScFQW0 -- it seems they probably replaced the motherboard so they could have the original on hand for analysis.

Unfortunately, they also forgot to "tattoo" it properly... I got it back with that changed DMI information, and they forgot to enable AMT -- I had to send it in AGAIN to get that fixed, at the same time as the switch cover and the fingerprint reader.

Unfortunately, despite it calling itself an 8530w, it still claims to have a Radeon, not a FireGL. Here's a diff from the old DMI information to the new, once I got it back with AMT re-enabled: http://users.csc.calpoly.edu/~dgoyette/dmidecode-diff.log

Oh, and apparently now it's an "HP EliteBook 8530w ", with a trailing space.

 

Yeah, you cant re-enable AMT, it is a one shot process. That would have been another new mobo in that case.

 

Oddly enough, when I got it back without AMT, it was with the older BIOS... and when I updated it, it claimed to be in an "uncommited state". But then I managed to break it by doing a BIOS update at the same time as I tried enabling embedded security, so I had to send it back again anyway.
So, do I just have to deal with calling HP yet again? Ideally, I'd really like to upgrade my warranty, since this laptop is my primary system. I'll have to wait until December-ish before I can afford any downtime.

 

Oh yeah, I'm pretty sure this is a tattoo issue as well. The FGL is the exact same chip as the Radeon, until it gets tattooed. That unlocks the FireGL stuff and it magically becomes a workstation GPU

This reminds me I had the exact same problem on an old nw8000 after a mobo replacement under warranty. That was a pain because there is actually no different part number for the nc8000 (Radeon) vs the nw8000 (FireGL) mobo. It IS the same part, the ONLY difference is the tattoo applied, and trying to get HP to find that out took many calls and a lot of work on my part too.

 

Same problem here, after motherboard replacement, due to non working external vga port, now i seam to have the radeon vs firegl issue. I'm tired explayning to the local hp guy that there is in fact a problem, and that if i wanted to buy 8530p i would have payed less (not for the firegl on 8520w). So is there any way for fixing this myself, cause it's really annoyng. Any suggestions, tools, that i may use to re apply the tattoo so the system recognizes the firegl correcly.

 

You need at least version 1.37 of a tool called HPSETCFG.EXE it is HP confidential, but it can be found on 'tinernet if you look hard enough.

Then you also need to use the save/restore method to apply the tattoo. This is probably where your repair went wrong. I have found that the only way to get the FireGL (or Quadro) logo on boot is to save a properly configured dataset first - in your case that would have been the faulty mobo before replacement, then flash it back in. If you just go through HPSETCFG normally, it won't give you the logo, and in the case of the ATi card, it won't unlock the FireGL features, even when you configure it identically to how it was!!!

I can help out with what you need, as long as I don't have to provide a PC101 course as well (you just need to create a bootable USB thumb drive or FDD and know how to type a DOS command). If so pm me your p/n and s/n and email addy, and I can send you what you need. Otherwise you can tell HP about what they need to do above to fix this for you.

 

sorry but it seems that i do not have enough permission for pm...if it's not going to be a trouble for you you can send me a message at kateliew(at)gmail.com so we could start a normal converstion..ok?

 

I found 1.38 and tried to edit the saved data, but just changing 30e7 to 3604 in the .SAV files didn't work -- it gave a mismatch.
Similarly, HPIB103 (or is it HPBI103?) reported ERROR upon trying to write the "id" field.

I do wish I could meet the people who designed the laptop... it's awesome, aside from the DMI stuff, and a broken UEFI implementation (a topic for a different day).

 

Thats the thing, you have to do the save on a board that is already tattoo'd correctly, then edit the s/n and p/n in the sav files, and then restore it to your new board. fyi 30e7 is the correct sysid.sav entry. but...

It is weird because there must be something hidden in the sav files, because if you don't start with a good sav and just do it manually, you can't ever get the FGL/Quadro logo back at boot. Even when the sav file set appears to be identical!

Anyway I have provided kateliev with what I would consider a good sav file set matching his machine, so we should wait until we hear back if my theory is correct.

 

Hmm, now that I look at a bug report I posted back when I had the original motherboard, I had this:
http://launchpadlibrarian.net/21258958/8530w-ati-lspci-nnvv.log

01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Mobility Radeon HD 3650 [1002:9591]
Subsystem: Hewlett-Packard Company Device [103c:3604]
The 3604 is what makes the Windows INFs recognize it as FireGL. It seems it's just the video card's ID that changes, not the whole motherboard, perhaps.

Also:
http://users.csc.calpoly.edu/~dgoyette/dmidecode-diff.log -- diff from original to replaced-motherboard.
EDIT: I wonder if those extra pieces of DMI data that have changed, are "burnflags"....
One time I fiddled with burnflags, and accidentally got the thing to say "This is a pre-release product, not for sale."

EDIT again:
http://users.csc.calpoly.edu/~dgoyette/dmidecode-diff-newer.log
If you look at the Model Name string, it seems like there's a difference in trailing whitespace. I wonder if that has anything to do with it.

 

Thanks for also sending it to me (via PM). It seems like the whitespace may be part of the problem with model number.
Also, the .SAV files had the "hidden" property set; perhaps it doesn't like having them non-hidden.

I've uploaded the file here:
http://users.csc.calpoly.edu/~dgoyette/8530w_sav.zip
Note that I've replaced my serial number with 0xff bytes (ASCII _ÿ_ character) in the files. I used xvi32 to edit them, though that hex editor doesn't like saving to 'hidden' files.

 

Ok just to finish off here...

It turns out my tattoo theory was correct, the tattoo is the key to getting back your FireGL GPU after a mobo swap. It doesn't seem to affect the Quadro, since that is an actual GPU hardware difference, but on the Radeon you need to tell it to become a FireGL. In both cases if you aren't tattoo'd correctly, you won't get the FireGL or Quadro logo in the bottom left corner of the (HP logo boot) screen. Fortunately you can fix it yourself as follows...

You need to use the .sav files from a good tattoo (which I fortunately had the foresight to store away before I got a new system board), then you just change the serial number and part number using your favourite editor in the appropriate .sav files, then restore them to your new board using HPSetCfg.

HPSetCfg v1.38 can be found here:
[link removed (it is an HP confidential file)] - It can be found online if you look hard enough.

The good .sav file set to use as a base can be found here:
http://users.csc.calpoly.edu/~dgoyette/8530w_sav.zip

Thanks to those who were able to test this out and confirm the fix, that makes it 3 out of 3 so far.

 

Another thing I just realized they screwed up upon servicing my laptop:
http://hpfansite.com/hp-elitebook/s...tebook-8440w-8540w-real-life-pictures-online/
http://www.notebookreview.com/default.asp?newsID=4631

Note the text "Mobile Workstation" on the left palmrest area.. mine is missing that text now. It also has a worn-out edge on the front of the palm-rest -- you can see through one layer down to another layer of different metal.

Granted, that's not a big deal. It's only cosmetic -- but it does show that the service technicians were really not paying attention when fixing the thing. Oh, and the trailing space must be an hpsetcfg bug.

 

A genious solution, that magicalli fixed my problem. Thank you stumo.

......

I found it cuite peculiar and funy on the same side, that hp is putting much effort in making this or other tool confidential, and not caring at all about fixing delicate problems like these. If you ask an hp technician, or looking trough their support forums, problem like the missing firegl or the misterious "system not in committed state" are becoming cuite "catch 22" to solve.....

Thank you again !

 

Wow, that is really poor service you are getting there, you should name and shame.

And send it back and get them to put the correct top cover on (and not a damaged/used one either). The correct part number is 502336-001 (that one will say "mobile workstation" like it is supposed to), what they have put on is either a 502335-001 or 495068-001 from a 8530p, and a damaged one at that!!!

Go on, name and shame!

 

For that problem you need a file called cpqamt.exe, it is also "HP confidential", but again it can be found if you look hard.

Basically it is the Intel AMT feature, that must be set on or off and permanently locked (committed). New boards from the factory arrive uncommiteted, so that the tech can match what was there previously when they swap out the mobo, that cpqamt tool is what they are supposed to use. If you don't do it you get that annoying message at every boot.