Email the CEO of HP

HP Executive Team: CEO email


voice your displeasure there.

 

Eh, why not?

Thanks for being productive.

 

Ahh Dave, still on your crusade to bring down the evil HP Dark lords I see...........carry on my good man carry on lol

 

No. that's not the point at all. The point is for HP to be made aware of the problem and that it's in their best interests to fix it.

 

Who do we contact to fix Dave?

 

Put me on IGNORE, clown.

 

What problem? Just curious

 

I'll email God if I though it would help because I don't feel like going through the hassle of sending it back and getting another laptop. Email sent though. Hopefully the major tech sites pick up on it next week.

 

http://forum.notebookreview.com/hp-pavilion-notebooks/583203-dv6t-7-switchable-graphics.html

 

I was thinking more along the line of sacrificing a goat.

 

I don't drink goat's milk, or eat goat meat, so be my guest. Just don't expect the sacrifice to reduce my presence here. The only solution for you, if you don't like reading my posts, is to do what I suggested earlier. I've but a few people on Ignore myself, in this forum. Once someone's posts exceeds my tolerance for rudeness, that's the best course of action as then I won't even be tempted to respond. Saves everyone a lot of grief.

 

Ok everyone hold hands and let's sing kumbaya. But add in a few lines about HP fixing this mess

 

LOL! Only a few lines? How about we draft a 10 page complaint? oh wait, that won't work. They'd never read it.

 

In all honesty I was pretty happy with my experience ordering my DV6 from HP. I think the gpu switching problem is Intel/AMD's fault.

 

The dedicated graphics card refuses to work with OpenGL (Minecraft, Adobe content creation tools, etc.). To be honest, I'm not sure how much contacting HP will accomplish since it is not really their doing. Take a look at AMD's switchable graphics page:

If AMD decides to cripple their discreet GPUs and force OpenGL to run on the integrated solution, there is precious little HP can do about it directly. It might still be worth contacting HP because they're the biggest laptop OEM in the world and might be able to influence AMD, but this is AMD's policy and AMD will have to change it.

On the other hand, HP is clearly at fault here as well because they're knowingly selling a product (the discreet Radeon GPU) that will not work for all use cases. And they're not telling anyone that it will not work with OpenGL -- people have to find out the hard way. So go ahead and contact HP, but keep in mind that it will take some time for the complaints to reach the people directly responsible for this fiasco.

 

Am I missing something? the previous DV6 that I bought worked just fine. it's only the newer ones that are choking on switching to the Radeon. If AMD had it working fine prior to the last few weeks, why can't they make it work now? They should be able to revert back to what worked.

 

Because dave, they switched the hardware used, and the new cards are MUXLess switching, so in my mind, it's AMD's fault... and HP may not be able to get new MUX'ed switching anymore.

 

The previous dv6 was using some sort of custom implementation combined with AMD's old GPU switching idea. The new one appears to use AMD's PowerXPress 4.0 which just came out a month or two ago. You can read about it here.

As far as I know, AMD can make it work correctly if they so desire. There is nothing special about OpenGL; it's just a matter of getting the card to switch which can be accomplished with either a driver update or, in the worst case, a new vBIOS. However, for reasons unknown to me, they have chosen not do so and HP has not done anything about it.

 

Road trip over the AMD's forums now and start hammering them.

 

Why? So that I can count two companies that are ignoring our pleas for a fix, instead of just one? <g>

 

They don't have official forums that have people being payed to monitor and customer service that of course costs money (granted it's a bit hard to teach a giant call center of people every intricate detail of every HP product..I can't even begin to imagine as a technical agent for Directv) just so they can ignore you. They want to hear the problems so they can fix it and sell it more, not so they can ignore it.

It's good that you're complaining, but trust me, it doesn't help when you do it nonstop and generally make everyone around you uncomfortable.

 

I'm with Dave. Show your displeasure with HP. If you rollover and play lapdog, the issue will never be addressed. I find it very strange that AMD would make the move to cripple openGL based applications; considering they just acquired a HUGE graphics department.

Keep the emails short and to the point.

 

The thing is, Dave might be slightly annoying on the forums for some people. However he is active and really cares about the current state of the new laptops, despite not having one currently. Most people just give up and go away. I love this laptop but in it's current state I may be returning it on monday. I'm not happy about it but sitting around hoping for better drivers just seem like a crapshoot for me. When I spend almost a grand, I expect things to be almost perfect and not crippled by drivers. I bought this because of the manual switching so I wouldn't have to deal with Optimus and the like.

 

Dont worry Dave I wasjust playing the devils advocate really. You are right, the old system worked just fine and there was no reason for them to change it. No doubt the guys at AMD came to HP with massive claims about efficiency, reliability etc. Unfortunately all you guys with a 6100 series DV6, are on revision 1 of this new switchable graphics implementation, much the same as I was on my M11xr2 with Optimus......after about 6-12mths I'm sure it will work a hell of alot better than it does now, but its just ridiculous that major companies, use customers as "live" testers.......

 

Hey everyone, no one wants a DV6 more than I do, which is why I keep checking in on this forum, on the off-chance that something will turn up to resolve the problem for me and anyone else affected by the lack of switching to the Radeon. I'll reiterate what I tell anyone who complains about my posts--do us ALL a favor and put me on "ignore". I have no problem with that. For the rest of you whom understand my frustration, I thank you for that understanding and empathy.

I don't want a Toshiba, Dell, Apple, Sony, or Asus lappy. I want another DV6 with an HD screen, awesome speed, and properly working graphics card. If any/all of my complaining on line gets HP's attention (along with my several requests for a fix, given verbally to HP's techs and other department representatives) then I've done my part. If I don't complain, and no one else does, how does this ever get resolved in a timely fashion? We are already going on 3 weeks. Please, everyone affected by this issue, contact HP with a clearly defined complaint. Thank you!

 

I contacted the CEO via your link! My message(rant?) was kinda long, though, so he may not read it
In any case, it's great that someone is taking the initiative to be the "bad guy" here. Large corporations like HP aren't going to move if you take a passive approach, and posting on an unaffiliated forum site like NBR definitely won't get their attention.

Everyone, I know it doesn't exactly feel right but please email the CEO! This is one of those exceptions where quantity is more important than quality. Get enough people on board, and we'd get an official acknowledgement/fix from HP!

 

Just sent off an email to HP Tech support and I don't even have the laptop yet..lol I told them I won't even open the box I'll just call for an RMA as soon as I get it. I'm going to keep it but they don't need to know that.. Sent an email to the CEO type deal and posted on HP forums. I can't WAIT for a reply from tech support because they are just going to send me some scripted reply and they think I will go away...oh nay nay I say..lol I will go back and forth with tech support until I make someone cry.

 

someone post what they said an i'll copypasta

 

That's the spirit guys! HP has taken a perfectly good laptop and crippled it, and has compounded that by wasting all our time with stonewalling and useless tech "support" (term used loosely). With all their promises to have escalated this issue since I made them aware of the extent of the problem both during my troubleshooting with HP and subsequent emails to the tech that worked with me, if HP representatives claim not to know about this they have got to be lying or HP is unable to communicate effectively with their technicians. In either event, the end result is a lot of unhappy customers and that equals returns for HP. I urge anyone with the affected laptops to return them during the 21 day period and either shop elsewhere or wait for a fix. Do NOT ASSUME THAT HP WILL BE SHORTLY FORTHCOMING WITH A FIX. Once your 21 days is up, you are STUCK. If you are a gambler, keep it. If you are prudent; return it!

 

what will this prevent me from doing? what are the major drawbacks of this problem? i ordered one and im getting worried

 

At this point in time if the program you are running uses OpenGL it will not switch to the 6770M GPU it will only use the Intel HD Graphics. All Adobe products use OpenGL and some games. This is a fixable issue but it's not yet known how long it will take HP/AMD to fix it. HP and AMD have yet to offically say anything about it. For some this is a deal breaker and for others it's not. My first thought was to ship it back when I get mine next week but I am now going to keep it as this issue doesn't effect me all that much. You have 21 days to return it.

 

i dont use adobe products that often except photoshop once in a blue moon

but the games make me anxious, do a lot of popular games use OpenGL? Like counterstrike or COD

 

sent a short email to the CEO, eh worth a try. only took like 3 minutes.

 

No. Most games that need more than Intel's graphics are DX-based. However, there are some exceptions like Minecraft. Note that the machine can still use OpenGL, it just can't do so with the dedicated card which makes it substantially slower.

 

I've haven't been rude, nor have I complained about any presences for that matter. I did not say to who or to what a goat should be sacrificed to, but some people really love their goatbeque! Avoid reading between the lines where there are no lines between to read is a highly recommenced practice.

Why so serious?!

 

I'm full of banter and joking but when you wrote, "Who do we contact to fix Dave?"--I don't consider that joking. I consider it a snide comment, meant to provoke. there was no smiley on that post. No one that knows me would ever think I'm not a big jokester, so your "why so serious" comment missed the mark.

 

As much as I'd like to think you guys are spamming the CEO's inbox...I'm pretty sure he has a team of cronies who filter emails and only forward anything extremely noteworthy. Something like "I'm going to sue you guys because your laptop blew up in my face" or "You guys sent me a laptop that has confidential HP files on it" Otherwise it's probably just distributed out to the appropriate managers. In all honesty, I doubt the CEO is that involved with the design and development of all of their products, so he wouldn't even be a good person to talk to. The best person to talk to would be the person in charge of marketing and of course the person in charge of design and customer service. Keep up the good fight though if you think it's going to help!

 

You are missing the point. I doubt anyone is naive enough to think the CEO reads these emails. the point is it goes to an office tasked with the job of screening the emails for consumer issues.

 

Dont feed the Trolls, Dave.....

 

I've seen worse.

I just posted a scathing review of the DV6 on the HP website. If they post it, according to their instructions it might take 2 days to appear. we'll see if they dare post it.

 

Don't invest some much feeling, it just isn't worth the effort.

 

Doubtful m8, doubtful......You know we needed you over on the Alienware m11x forums about a year ago, we might've got Optimus fixed sooner lol. But good to see u fighting the good fight, just remember tho, there are still plenty of ppl outside of the USA who can only get my series of HP ie. 60xx and have no issues, so some blanket statements about all DV6's are kind of skewed yea.....ie. we cant even get the 61xx series here in Australia....thank god

 

Calm down folks....no need for personal jabs or insults. If you dont like particular thread/post best thing is to ignore it/them. I have deleted a few posts but will keep this thread open for now.

 

Awesome! Thank you so much. I think this thread is important for all the owners who are struggling with Switchable Graphics issues, so I'd hate to see free discussion of this issue be stymied by some bad apples. Thanks again for doing some "clean up".

 

I emailed the CEO and i got this message:

Thank you for taking the time to send HP your comments. We sincerely apologize for the difficulties you've experienced.
Your comments have been escalated to the appropriate people within Hewlett-Packard for review.
If you have not been contacted shortly or you need to speak with someone immediately please call our Executive Office in Palo Alto,California, Monday through Friday, between 8:00 AM and 5:00 PM, Pacific Time. Our Telephone number is 1-800-756-0608 Option #7

Your input is important to us and very much appreciated.

Regards,

CEO Customer Relations

 

Are you going to call them?

 

Hopefully someone in the executive office has an idea what you're talking about once you get into the graphics switching discussion. My luck I'd get the proverbial secretary sitting there chewing gum and filing her nails while she acted like she was listening.

 

Worse yet, someone for whom English isn't their native language. sigh.