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    Envy 14 - Low Windows Experience Score

    Discussion in 'HP' started by WhiskeyBent, Dec 6, 2011.

  1. WhiskeyBent

    WhiskeyBent Newbie

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    On high-performance graphics mode, when I do the Windows Experience test, it's only giving my graphics for Windows and Aero a 4.5, but it gives gaming graphics a 6.1 This doesn't seem correct. I have the latest ATI drivers installed and everything, so I'm confused on what I can do to get this up?
     
    WhiskeyBent, Dec 6, 2011
    #1
  2. Mike415

    Mike415 Notebook Evangelist

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    Is your ATI card enabled or is it Intel?
    Have you re-run the WEI since making sure its on ATI?
     
    Mike415, Dec 6, 2011
    #2
  3. WhiskeyBent

    WhiskeyBent Newbie

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    The "High-Performance GPU" is enabled according to CCC. And yes, I have re-run WEI.
     
    WhiskeyBent, Dec 6, 2011
    #3
  4. Mike415

    Mike415 Notebook Evangelist

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    Yeah, you should be getting 6.6-6.7 if you have a first gen Envy 14.

    Possible causes could be heat issues which are throttling the GPU or driver problems

    How do games play?
    Is this something new or is it just that you noticed now?
    Does a simple restart and re-run fix it?
    Did the WEI numbers change more than .1 between runs?

    What I would do first:
    Restart and try again
    Boot into safmode and uninstall all your drivers for Intel and ATI, reboot, uninstall CCC and all ATI SW, reinstall latest HP graphics drivers (771 I believe, and re-run)
    If still not fixed look into cleaning your computer fans/heat sinks with compressed air.

    Still not fixed, wait for a better reply or call HP.
    If games run fine it could be Windows being weird with the score.
     
    Mike415, Dec 6, 2011
    #4
  5. Fat Dragon

    Fat Dragon Just this guy, you know?

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    Windows Aero scores are weird sometimes. As long as your performance is good, I wouldn't sweat it.
     
    Fat Dragon, Dec 6, 2011
    #5