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    Envy 14 random shutdown problems

    Discussion in 'HP' started by Takenra, Feb 13, 2011.

  1. Takenra

    Takenra Newbie

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    Hello there,

    Apologies if this is the wrong section or has already been discussed but this seemed the appropriate place to try and get some answers to my problems.

    I recently bought an envy14 for my girlfriend and after updating and installing software etc she was using the computer and for no reason it suddenly made a lound hissing noise followed by a lound pop/crack (like a speaker blowing) and then shutdown. The computer restart without any problems and then about 20 minutes later it did the same thing.

    This computer was returned to where I bought it (futureshop, canada) and changed for new one. Now a month after getting the new computer it has just started doing the same thing

    Can anyone explain what is happening and what is causing the problem? I have seen it on the laptop before and after updating all the drivers, windows, BIOS etc.

    Any help is much appreciated!
     
    Takenra, Feb 13, 2011
    #1
  2. waleed786

    waleed786 Notebook Evangelist

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    does this happen only on battery or either way? Sounds like maybe it's overheating
     
    waleed786, Feb 13, 2011
    #2