Envy 15 IPS Red vs. Orange tally

Agree, that looks red, as do the other photos that show the Beats audio equalizer. I wish mine looked that red...

 

Just got my Envy and I soon as I logged on to cnn.com, I could immediately notice the red banner appearing very "orange-ish" in nature. Now I'm left to wonder whether I should keep it or send it back.....

 

The thing is, there should not be even a slightly orange tint in the picture at all, when it is displayed correctly, as can be seen here when the 15 is sitting next to the 17:

 

Those Beats Audio pictures are screenshots, not photos of the screen.

 

Where did I disagree with that? I haven't. All I said in the other thread is that it doesn't appear that 100% of the panels are defective. The percentage appears to be pretty high, but not 100%. The machine in The Verge review doesn't look orange to me.

 

why does the 17 look like it has a blue tinge to the entire thing? im about to order a 17...

 

because the 15 has a orange tint on the whole screen, so the 17 looks blue. the 17 should be fine, my clevo screen (good screen) looked the same compared to the 15.

but if you like a screen that displays everything in this romantic dawning colored profile, then get the 15

 

or because that 17 is setup with a cooler display setting, making everything more of a bluish tint..

which is what the 15 owners have done to make the orange issue less as well. Unless you can get the other colors on there to match up, that is a worthless comparison photo.

after having this for a week, and gaming with SWTOR over the weekend, surfing all day, and watching a movie... I will say I do not mind the Red/Orange issue at all. In fact I doubt Id even notice it if not for this forum.

So if ur on the fence about buying this laptop, buy it and judge for yourself. I honestly think some of you are being too anal over nothing... this is a primo alternative to a macbook pro. If you want thin, lightweight, and mainstream performance... then this is your go to.

If you want perfect visual colors for design, not sure why ur looking at this setup anyways tbh.

 

It's cool if you don't care, but, I'm not sure why wanting basic colors like red and blue to be shown correctly would be considered anal, especially when the screen is a $150 upgrade.

Maybe it's one of the shades of blue/violet from the color swatch, that the 15 couldn't display.

 

Anal might be a strong word, but lets call it nitpicky....

Yes its $150 upgrade, and I was concerned as well while mine was shipping. But like I said, after getting it, I would likely have never noticed if not having this thread make such a fuss about it before hand. And after a slight adjustment posted in the other thread, its hardly noticeable at all.

point is, dont let this deter you from buying this laptop, at least to try it. The screen is $150 upgrade because its an IPS panel, and its an amazing screen. The viewing angles are unreal.

If you are heavy into graphics and photos, and are that concerned about perfect colors... then there are other computers to fit your needs. But for 95% of us, this laptop is amazing.

Get it, try it, if you simply cant stand it, then send it back. Problem solved. Do I wish it displayed reds perfectly? Of course, but in the end, that is a minor thing in the big picture, when you consider all the +'s of this laptop, and the price.

 

you're right, isn't windows 7's taskbar kinda blueish on default?

 

an interesting analysis from the Sony Vaio SE forum for the ones who care (it has the same screen and problems as fas as we know)

 

Yes the default Win 7 taskbar is definitely blue. So does that mean it's not blue on your 15's screen?

 

FYI:
After further testing of the color issue, I found it more consistent with what people are saying. My Envy 15 screen CANNOT display RED properly. It didn't appear to be much of an issue at first but I do have orange-red now. Sorry about the initial statement. My excuse is I didn't have it for long.

Just called HP to report that.

 

You keeping it or returning it?

 

I can't decide if I should buy this laptop or get another one, with the 33% off coupon my config goes down to $1190, I can't find a better 15" option for the money, any sugestions? Is the red-orange issue really that intolerable

 

Don't know yet. For the money, I do like the laptop for the most part. I hope they will have some soft fix for it in the near future. But according to the tech support call I had with HP, didn't seem like they have any idea about the issue yet. If they don't even feel like they need to work for a fix at this time, that's too bad. I'll wait for my 21 days and decide later.

 

I would say that they don't *publicly* recognize the issue yet. Anyone who isn't color blind and actually uses the laptop would see it. If they outsource tech support to india, who knows, the techs may have never had their hands on any of these machines and just go by what HP tells them.

Given that it seems like it's a problem with the hardware itself (as my external display shows glorious reds with the 15), I wouldn't hold out hope for a "soft fix."

 

you know what other hp envy panel has problems reproducing the color red?


the brightview panels on the Envy 14s. :>

 

Really?

10 charrrr

 

i wonder what happened to that one guy who was contesting that this could be fixed by adjusting "the vbios"

never came back after we called him on that...

 

Wow.. you seemed to know a lot about what is going at HP and be certain about the real problem. Should apply for an engineer job there... I mentioned "soft fix" because in some cases hardware limitations or bugs can be corrected by a firmware. It all depends.. but I don't know. Just throw my 2cent out..

 

All I meant to say was that it doesn't take a rocket scientist to see that there is a limitation/problem with the color fidelity on the screen, my wife saw it the second I brought up CNN. All due respect to my wife, I would hope that HPs engineers and tech support, wherever they maybe located, are more qualified than her. So no need for me to apply...

I would be thrilled if this could be fixed through firmware, but from the discussions we've been having on this over the last few weeks, just don't count on that as a likely solution.

 

Yep. i have two HP envy 14s both have had the display replaced at least once and every damn time red comes out orange, especially compared to any other display in my house. Also I'm noticing a complete lack of teal as well. I've been ing about this since before this thread for the 15s even started.

 

My replacement Envy 15 arrived. No cosmetic defects that I've found, and this one has both front speakers working - the right one was dead on my first.

No surprise, the screen is the same.

I'm going to use it for a bit and see if I can used to it, but likely this will be returned for refund. I might give the Sceptre a try, I don't use a notebook for gaming so if it has a good screen and battery life I will be pretty happy.

 

There were some comments about an IPS screen 'fix' in the Envy 15 owners thread here... I'm skeptical to say the least. My unit was shipped earlier this week and most definitely does not incorporate the fix. There was a point where I was hoping it could be done via driver or BIOS update but am now convinced it is a hardware limitation of the panel, which some members have said from the beginning. If so the only 'fix' would be a different panel, if so that should become common knowledge here pretty soon.

Plan is to bide some time and see if this fix is really legit, also waiting on more details on the Sceptre.

 

Spectre will most likely have the same issue. Anyways I get mine today. The only thing that sucks is that the guy who ordered his yesterday wont ship until Jan 30. So I am going have to wait too see if the problem has actually been fixed..

 

If it is a hardware issue, the Spectre won't necessarily have it, as it is a different, 14" panel.

Also thought folks would appreciate the latest review of the 15 on the HP website, which includes this, which must be from one of the lucky 4 in the poll above...:

"Also, there seem to be a lot of people complaining about the quality of the red color on the IPS screen. If there is any problem with reds appearing as orange, I am unable to tell. Red looks red. Everyone who sees my screen thinks that it looks amazing."

 

I just called HP Support and told them the problem with the screen, since I'm almost or on my 21 day return policy. They said it is getting looked into right now and will "probably" be fixed with a bios update. Hopefully this get fixed asap, to me its really the only downfall with the laptop.

 

Literally just got mine. First thing I did was fire up MSPaint, create a 1920 x 1080 canvas, and fill it with 255,0,0.

Result: orange.

So bummed, because this laptop otherwise looks, feels, and runs great. Honestly, one of the nicest laptops I've ever used.

Not sure what I'm going to do at this point...

 

I know what you mean, Just got mine today didn't get much time to play with it since I had to go off to work. But I am wait until the 21 days and decide what to do. Seems like I'am more than going return it.

What about you?

 

Either someone is trying to justify their purchase via writing a review or HP is doing damage control by being a fraud.

 

I'd vote for damage control. Given the censorship of reviews other people have posted, and the curious silence of "thelittledog" and friends here on NBR after many people started posting pictures of the obvious problem, I'm not surprised...

I have to say this is the first time I've ever paid for the privilege of what is in effect a huge downgrade.

 

Well, I literally just opened the laptop, so I have a lot to consider before making a final decision. If I was forced to decide right now, after about 45 minutes with the laptop, I guess I would reluctantly return it based on the red/orange issue and the trackpad.

While I can get over the trackpad, I simply will not accept a panel (IPS or not) with such a blatantly poor color gamut - I mean red? Seriously HP? RED? I mean, come on. Sure, I could probably get used to it, but that is completely beside the point. I shouldn't have to "get used to it." This is one of HP's premium products, for which I paid a premium price. Not to mention, for Lightroom and other extremely color sensitive work, it's a total deal-breaker.

I guess I don't know what bothers me more. The fact that HP could allow such a blatant defect slip through their QC, or the fact that they refuse to acknowledge, let alone rectify it.

Consider this: I am by no means an Apple fan, but imagine if this problem occured on a MacBook Pro. I don't know this for certain, but I'm pretty damn sure it would be addressed, and there would be some type of solution offered to customers (remember Antenna-gate with the iPhone 4?).

In fact, I returned a 15" MacBook Pro just before I ordered the Envy 15. I bought it because of the sleek industrial design, and the performance : portability balance was unparalleled by any other system. I returned it because I simply could not deal with OS X, and Boot Camp is just not quite there yet. However, if I do ultimately decide to return the Envy, I may, for the first time in my life, and against my better judgment, defect to the Apple camp.

/rant

 

Given that timjuliani registed Dec and all of his post have been about the ENVY. I think he works for HP. I say we ban him.

DONT LISTEN TO timjuliani he works for HP..

 

@minazaki I totally agree, I am sure most of us here that are bothered by the problem do. For something so blatantly obvious to slip through definitely makes me wonder about their QC process, or lack thereof.

@CompUG yep I suspect timjuliani may be a HP shill, just like "thelittledog" (who has been curiously quiet as of late)

 

I totally agree, but it took Apple nearly a month to respond to critics about the signal thing, but it took blogs to report it, which apparently no blog is doing.

I am more than positive that higher ups in HP know about the problem by that will number of returns they are getting. Now I wish they would do something about it..I guess even with a new CEO not much has changed...

 

I can only hope you guys are joking, as the majority of my posts have been complaining about the red orange issue (I mean, you only have to go back one page for two such posts...), and recently how my review got censored, I think that's hilarious. Obviously you haven't read my posts. If I'm a shill, I'm the worst one ever...

 

I think someone misunderstood that you were quoting someone else in your last post.

 

Could you post pics of your screen?

 

You bet, when I get home, if that will satisfy you...

 

Holy crap CompUG, you'll never imagine what happened. I got home tonight and the red/orange problem is TOTALLY GONE!!! I mean, apparently HP was able to remotely soft fix my BIOS and pushed the miracle solution, and reds are red. Problem solved, and I'm an HP fanboy for the rest of my life...

Sorry. Couldn't help myself.

 

Here's a shot of the 15 next to my XPS16, which as I've mentioned on multiple occasions walks all over the HP when it comes to color fidelity and richness.

 

Would you please post a higher resolution picture?

 

Tapatalk seems to only want to upload a small one, so will try tomorrow. As I mentioned on this or another thread, this pic doesn't do any justice to the difference in the reds. It was just the pic I had on hand on my phone to prove my bona fides as an Envy owner...(I have a whole string of unboxing pics as well, and could upload a video tour of my home and do a strip search, but unfortunately you can't disprove a conspiracy.)

As I have also mentioned before, I have a new calibrated Dell U2410 monitor, and what I will do tomorrow is try the full screen MS Paint red with the 15 doing dual screen and take a pic.

 

Looks like the review samples are the special ones

 

Here's a higher resolution pic, but it doesn't really show the color differential any better.

 

These are actually better, I can clearly tell the difference..

 

I thought you weren't listening to me... ;-)