The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Envy 15 black screen fix?

    Discussion in 'HP' started by moviemarketing, Jul 20, 2010.

  1. moviemarketing

    moviemarketing Milk Drinker

    Reputations:
    1,036
    Messages:
    4,247
    Likes Received:
    881
    Trophy Points:
    181
    According to an admin on HP's The Next Bench forum, HP has developed an official software fix for the black screen issue:

    I returned the units I had with blackscreen to HP for refund, but if anyone still experiences this issue, please try this fix and let us know if it worked for you.
     
    moviemarketing, Jul 20, 2010
    #1
  2. Texanman

    Texanman Master of all things Cake

    Reputations:
    360
    Messages:
    1,371
    Likes Received:
    0
    Trophy Points:
    55
    Texanman, Jul 20, 2010
    #2
  3. moviemarketing

    moviemarketing Milk Drinker

    Reputations:
    1,036
    Messages:
    4,247
    Likes Received:
    881
    Trophy Points:
    181
    I don't know if it is the "F.2A REV: A" or an earlier BIOS update version that HP is claiming fixes this, but this is the first time I am aware of any HP rep posting what they claim to be the "official fix," or even acknowledging that it is a significant problem many people have experienced.

    When I encountered this problem on two different laptops (the first in February and the second in April/May), I went through many BIOS and ATI driver updates with HP tech support by phone and absolutely nothing helped.
     
    moviemarketing, Jul 20, 2010
    #3
  4. Texanman

    Texanman Master of all things Cake

    Reputations:
    360
    Messages:
    1,371
    Likes Received:
    0
    Trophy Points:
    55
    Update f24 (i believe thats the right number that have been many updates) fixed the issue according to hp.... there has been many bios updates since then and have fixed numerous things. Please flash the newest one and then see how you are doing
     
    Texanman, Jul 21, 2010
    #4
  5. moviemarketing

    moviemarketing Milk Drinker

    Reputations:
    1,036
    Messages:
    4,247
    Likes Received:
    881
    Trophy Points:
    181
    Unfortunately, I have no way to check it, because I returned both units with the black screen problem to HP for refund.
     
    moviemarketing, Jul 21, 2010
    #5
  6. stormlifter

    stormlifter Notebook Consultant

    Reputations:
    7
    Messages:
    140
    Likes Received:
    0
    Trophy Points:
    30
    I'm having this issue and I have installed the updates.

    I noticed that it happens whenever I'm running on the power plug. On battery the computer is fine and won't lock up within a few seconds on games. But literally as soon as I plug it in the computer freezes and black screens.
     
    stormlifter, Oct 5, 2010
    #6
  7. stormlifter

    stormlifter Notebook Consultant

    Reputations:
    7
    Messages:
    140
    Likes Received:
    0
    Trophy Points:
    30
    So I've been trying to find out why in Lord of the Rings online and I assume all my other games it freezes up and then goes to a black screen.

    I tested it by playing for like 10 minutes without power and then plugging the power and it freezes and black screens.

    Then playing with it plugged in it crashes within a few seconds.

    edit: one time I was able to unplug it after it went black and I got back to windows and I saw that there was a pop-up balloon that said something like "ATI Family driver has recovered..."
     
    stormlifter, Oct 5, 2010
    #7
  8. Cebby

    Cebby Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    Latest showing for mine is F.2B, dated 10-22-10 (or somewhere around there)
     
    Cebby, Nov 28, 2010
    #8