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    Envy 17 3000 - Missing Keystrokes

    Discussion in 'HP' started by Melagius, Feb 19, 2012.

  1. Melagius

    Melagius Notebook Consultant

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    My newly purchased Envy 17 is missing keystrokes. It will go through distinct periods where it will drop keystokes and sometimes the backspace button will stop functioning.

    There does not appear to be a pattern.

    Is this a known issue and is there a fix?


    Thanks,
    -Mel
     
    Melagius, Feb 19, 2012
    #1
  2. yknyong1

    yknyong1 Radiance with Radeon

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    Find an older BIOS to flash. The newer ones seem to introduce this problem.
     
    yknyong1, Feb 19, 2012
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  3. Melagius

    Melagius Notebook Consultant

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    Alright. ill try that. thank you.
    Just being nosy: why did you return 4 of these?
     
    Melagius, Feb 19, 2012
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  4. Melagius

    Melagius Notebook Consultant

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    HP support walked me through a bios rollback (i think). Did not fix the problem.
     
    Melagius, Feb 19, 2012
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  5. nephipower

    nephipower Notebook Consultant

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    I had this same problem and oddly enough the thing that fixed it for me was not upgrading or downgrading to a different version of the BIOS but was doing a BIOS recovery. This worked for me on my Envy 15 3xxx machine.

    So first upgrade your machine back to the latest BIOS. Then shutdown your machine, then hold down the Windows and B button while you hit the power button. Hold all those buttons for about 10 seconds and let go. You screen will appear blank for at least a good 30 seconds but just wait. It will then do a BIOS recovery and you should hopefully be good to go

    Let me know how that goes.
     
    nephipower, Feb 19, 2012
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  6. Melagius

    Melagius Notebook Consultant

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    Well, HP is sending me a box for me to send it in for repairs.
    I'd like them to go aead and try and fix it so my problem is on record with them.
     
    Melagius, Feb 19, 2012
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  7. nephipower

    nephipower Notebook Consultant

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    Did you try my fix?
     
    nephipower, Feb 19, 2012
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  8. Melagius

    Melagius Notebook Consultant

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    Yes. no help.

    Thank you though
     
    Melagius, Mar 13, 2012
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  9. FM Bomb Saw

    FM Bomb Saw Notebook Consultant

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    Curious, how old of a BIOS are you talking about? Cause I have F.05 on there right now, did the bios recovery thing, it worked for a little bit, then it started crapping out again... I've been using my small netbook (Acer Chromebook) for emails and that kind of thing because the envy's is too unreliable...
     
    FM Bomb Saw, Mar 14, 2012
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  10. Melagius

    Melagius Notebook Consultant

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    I refreshed to an old bios, did the recovery thing. No help.

    Then i went to f.05, no help.

    Ended up sending it back for a refund.
     
    Melagius, Mar 14, 2012
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