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    Envy14 overheating issues, covered under warranty?

    Discussion in 'HP' started by Night Racer, Jun 23, 2012.

  1. Night Racer

    Night Racer Notebook Geek

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    Whats up y'all. Got a question. Recently my Envy, which I got around the middle of February last year, has been having overheating issues, especially when I play games. Idle, during normal usage it runs about ~60c, but when gaming it climbs all the way up to 80 85c, maybe a bit higher even, and shuts itself down. The left side of the metal, especially right over the power port, gets so hot I burned my hand one day. I got speedfan thinking it might help, but Im not sure if it dose anything? It always says my GPU fan is never running, when I set it to 100%?
    Im thinking it might need new thermal paste or something, but dont know how to do that myself, and honestly im to afraid to try to do it myself, because if I screw something up on the inside, I cant pay to fix that or get a new computer or whatever. If I take it somewhere, like bestbuy, and they check it and fix it, will it be covered under the warranty, or no? Im trying to find details on my warranty, but all I get is start/end date. I got the two year warranty, I guess the basic default warranty the computers come with when you order them from the HP website? So a repair like this probably wont be covered right? :/
    Im thinking maybe ill just live with it for a few months, because I think I might want to sell this laptop and get a tablet maybe, the Microsoft Surface looks cool, so maybe I should just do nothing?
    Sorry for wall of text
     
    Night Racer, Jun 23, 2012
    #1
  2. Mike415

    Mike415 Notebook Evangelist

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    It probably needs a dust cleaning, maybe new paste. I just cleaned mine out when I replaced my screen and its running significantly cooler. (Both fans, ports, and keyboard vents with compressed air. All it requires is a small screwdriver)

    Are your fans running really high?

    You should try talking to HP if you dont think you can handle it and see if it's covered, I would think so.
     
    Mike415, Jun 23, 2012
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