Error message when running Health Check

I have a new HP DV6299ea which is running Windows Vista Home Premium.

For ages now when I run the Health Check facilty from within HP Help and Support I get the error window " String was not recognized as a valid DateTime"

I have been in constant touch with HP online help for days now, they have suggested all sorts of things the latest being that I must revert my Laptop to it's original purchased condition.

Apart from reverting my machine [which may not work anyway] their suggestions have yet to correct this problem.

Anyone had the same problem?

Anyone know how to correct it?

I have re-set BIOS, downloaded the latest Help files and updates all too no avail and all at HP's suggestions.

Regards,

Jeff.

 

First off, is this a major problem, do you really need to run "Health Check facilty"

 

Nope, not at all

As a newbie to Laptops I was just intrigued that's all.

Cheers.

 

Hi there,
I have had exactly the same problem with my new hp-9418 laptop. I have reinstalled "hp help and support" and the libraire file with no success. I still get that datetime datastring error messag when running health check with the result it won't run.
I must be a bug in program itself, probably in the setup of the format of the data and time, at least thats what a datatime datastring error is supposed to refer to.
I would be interesting to know how many other people are having this problem.

williamr

 

No problem here but the problem is that it could not download any new update files.

 

I also have the same problem. I did revert my Laptop to its original purchased condition-as suggested by the HP support. Do not do it, it does not work! Any suggestions??

 

i have the same problem but my guess is that it doesn't do much anyways. So it doesn't bother me

 

Same problem here. I figured the health check was a value added feature. I didn't expect it to work fantastically, but it would be nice if it actually ran!