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    Excellent repair experience

    Discussion in 'HP' started by wekebu, Oct 28, 2008.

  1. wekebu

    wekebu Notebook Enthusiast

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    I wanted to be the lone voice posting a good experience with repair. I just had my motherboard replaced, I believe it was the nVidia 8600 GS that fried it. While I have an issue with HP not covering this card if it's in a DV9500, I want to say that the repair person in Fremont, CA did an excellent job.

    No scratches, no dents, no fingerprints! My laptop left home on a Thursday and was delivered back to me on Monday. Five days. And in the same condition as it was when I boxed it up. Thank you Fremont repair guy/gal.
     
    wekebu, Oct 28, 2008
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  2. S_P_Q_R

    S_P_Q_R Notebook Evangelist

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    Can I ask what it cost?
     
    S_P_Q_R, Oct 28, 2008
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  3. wekebu

    wekebu Notebook Enthusiast

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    Free, sorta. I had purchased a two year warranty. The laptop is 13 months old. I thought I was throwing away $$$ for getting the warranty, but it worked out this time. When/if the mobo fries in another 13 months, I have no idea of what to do.
     
    wekebu, Oct 28, 2008
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  4. S_P_Q_R

    S_P_Q_R Notebook Evangelist

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    Sorry I thought you had issue with them because you had no warranty, but to me sounds like you shouldn't have an issue, I'd be jumping out of my skin if I were you, in delight that it's all good.
     
    S_P_Q_R, Oct 28, 2008
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  5. wekebu

    wekebu Notebook Enthusiast

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    No repair issue, hence why I titled it "Excellent repair experience".
     
    wekebu, Oct 28, 2008
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  6. S_P_Q_R

    S_P_Q_R Notebook Evangelist

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    Do you mean your issue is about dv9500 are not covered for faulty hardware, well I one and I'm not real pleased about it either. :mad:

    >>I just had mine replaced, under warranty, on a 13 month old laptop. What happens in 13 more months? I throw away a laptop that cost me $1,500? Don't I get some credit for having to listen to a fan spinning in overdrive? <<

    I just seen your other post over in “recall” and I replaced my CPU with one of which has the newer architecture hoping it would run cooler and it does, far less fan announce.
    If you buy a CPU off Ebay in Australia with the currency near half the US and taking in mind what you can get for your CPU in the US Ebay, it could be a very cheap upgrade.
     
    S_P_Q_R, Oct 28, 2008
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  7. TheArnski

    TheArnski Notebook Evangelist

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    Where did you send it to get replaced?...HP?
     
    TheArnski, Oct 29, 2008
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  8. wekebu

    wekebu Notebook Enthusiast

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    Yes, HP. I live close to San Francisco (3 hours away), so it went to a repair center in Fremont, CA
     
    wekebu, Oct 29, 2008
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  9. TheArnski

    TheArnski Notebook Evangelist

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    ahhhh nice...

    apparently, best buy sent my girlfriend's HP to HP to get repaired as well....

    I dunno where Circuit City sent mine......1 week + 1 day and counting so far...=|
     
    TheArnski, Oct 31, 2008
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