Few simple questions regarding DV6000 wireless issues + repair with hp

I am currently looking at a dv6000 with the wireless issue, and I can get it for a steal, however I just want to be certain that I know whats going on with these repairs by HP.

For anyone that has returned their laptops with hp:

1. Did you need any documentation/receipts for the people at HP to approve your repair/replacement? Buying used you can see where my concern will be

2. Does it matter how old the laptop is? The seller listed it with windows XP. Not sure if he put this on there himself, or if it came like this. However if it did come preloaded with XP, how old does that make it? Would HP decline a repair because of the age of the computer?

Thanks everyone

 

I have very rarely had to provide a proof of purchase to HP. Just make sure the laptop is within the (1 year)warranty period. To do this obtain the serial number and product (P/N) number and enter the details into the HP warranty inspector (here - http://www11.itrc.hp.com/service/ewarranty/warrantyInput.do?admit=109447626+1222082312417+28353475 ). This will show you the warranty period and if its still active or not. If the unit has XP on it it could well be over a year old!

What wireless issue is it anyway?

 

Its actually quite common, and I read that HP added an additional warantee to select models (DV6000 series was only one of these) for the motherboards to be repaired.

Thank you for the comment in regards to proof though, that helps a bunch in my decision

 

I picked up an even more broken dv2000z locally and just sent it off to HP for repair (the originally owner didn't want to deal with it even after telling him about the HP warranty enhancement). So far, so good.

Of course, the notebook you get back will still have the defective NVIDIA chipset but so long as it has the updated BIOS that runs the fan 24x7 it'll probably be OK.

 

Because this website is quite international now, one thing to remember is that warranty and laws regarding manufacturer's responsibility differ from one country to another. Unless you state where you are from, we can only guess what would be the correct answer.

My experience with HP service:

Originally at the first repair I had to provide proof of purchase (receipt) and a written consent that my laptop has not ever been in business use. Those I had to fax to HP. Couple days later I was cleared for out-of-warranty repair service.

I bought my laptop used but I received the original receipt from the seller (if not, I would not have even considered buying this one). This was very valuable since I've had to send this laptop 3 times to service, 2 of those have been outside regular 1 year warranty. Without proof of purchase those 2 repairs would have been a lot harder if not impossible to arrange.


What I would do: contact the seller and obtain both serial and part numbers (if not CTO model) and call HP, verify if you are eligible for warranty repair. If the answer is negative... no really point buying the laptop, unless you need spare parts.

 

Well I live in the US, not sure if that changes things.

I dont think you guys know what Im talking about though, this is regarding the common motherboard failures which HP extended the warentee for.

 

I know exactly what you were talking about, dont worry I just meant that the HP warranty and extended warranty will probably differ if you are from North/South America, Asia, Canada or EU area... etc. Especially if the unit is even outside the extended warranty period.

I also guess it doesn't do you any good if I tell you that according to finnish consumer protection law manufacturer/retailer is basically supposed to repair issues such as these overheatings, no matter if warranty or not

That's why I suggested the universal answer, get the serial and call HP. They will tell you if there's any chance it will be repaired.

 

i also have a dv6000 and funky wireless, so about this "free repair", is there an expiration date? or can i just send it in whenever i want? at the moment, the problem is manageable, and i can live with fluctuating wireless, but i want to know when it does die for good that i can still send it in.

 

The standard warranty is extended to 3 years for this problem. However, it's only a matter of time before your notebook's NVIDIA chipset goes completely bad so I'd back up your data and deal with this now.

 

well I went ahead and called HP, they said that they would repair the motherboard for free no matter how long I had the laptop as long as the motherboard falls in the context of the motherboard recall.
He also did refer to this as a motherboard recall, so I guess thats something to note.

Also, I have a delima.

Either I can buy this laptop, for $250 (specs include an nvidia 6150 and turion x2), or for $300 I can get a dv6000 special edition with a broken keyboard (20 dollar fix)

Now from what I have read, the dv6000 special edition mostly comes with intel x3100 (This particular seller has no idea what the specs are). I am not sure if this is something more desirable considering that the motherboards with x3100 were not affected by this recall (This is what I think, someone please correct me if I am wrong)

Which would you get? Would it be worth spending more money for the laptop with the x3100 with no real issues?

 

just got my laptop tonight, works and looks awesome! A steal at 250 I must say. Ive already called HP, and they are sending a box for the motherboard replacement! Thanks everyone

 

My HP DV6100 laptop has the same problem - blank monitor. I took it to Staples & they said it's the motherboard issue. I called HP tech support & they informed me that since it's 4 months over the 1 year extended warranty they will not fix it - unless I give them $300+. This is outrageous - on a known issue! Very poor customer service. I will not be buying any more HP or Compaq computers.