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    Fingerprint reader not working

    Discussion in 'HP' started by mo`, Aug 1, 2011.

  1. mo`

    mo` Notebook Enthusiast

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    Hey guys I could really use some help. My fingerprint reader is no longer working, I'm not sure what happened because it just stopped a few hours ago out of no where when it was working just fine.

    When I swipe my finger the digital persona software doesn't come up and at the windows login screen it says reader not detected.

    I actually think that the hardware of the fingerprint reader might be broken because device manager DOES NOT have a section called "personaly identification software" which is what I found to be the section that the fingerprint reader is suppose to be under.

    Can someone PLEASE help me, I use the fingerprint reader ALL the time.

    EDIT: Here is an image of the error I get:

    [​IMG]


    EDIT: Got it fixed
     
    mo`, Aug 1, 2011
    #1
  2. mo`

    mo` Notebook Enthusiast

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    Incase someone does a search on this forum and is having the same problem:

    Fingerprint reader [Solved]
     
    mo`, Aug 1, 2011
    #2
  3. vanhalenfanrob

    vanhalenfanrob Newbie

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    i did both those things and mine is still not working, it happened when i updated the simplpass software, i tried to install previous version and it still doesnt work
     
    Last edited by a moderator: May 8, 2015
    vanhalenfanrob, Aug 6, 2011
    #3
  4. Izagaia

    Izagaia Notebook Evangelist

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    If you believe your problem exists due to a faulty software installation/upgrade, then a simple Windows System Restore (not an OS re-install) might be your best, least inconvenient, option.


    Start>Programs>Accessories>System Tools>System Restore
     
    Izagaia, Aug 9, 2011
    #4