G42-303 Freezing & Locking Up

My month-old G42 14" laptop has been randomly freezing and hanging for no apparent reason. It'll intermittently freeze when you click on a hyperlink in a web page, try to send an IM through Yahoo Messenger, etc. for about 2-3 minutes and then release. It can then happen again just a few minutes later. I tried to restore Windows to an earlier date, safe mode, and a complete reinstallation of windows and it will still happen even when using those remedies. I'm on my 2nd G42 (the first one I returned to Best Buy for this same reason, but my current one started freezing outside of the return period). Any suggestions?

 

Overheating?
Try to download and install HWMonitor: CPUID - System & hardware benchmark, monitoring, reporting
And see what temps you are getting at right before your shutdown.

That's the only thing I can think of right now.

 

Thanks for the reply. I haven't noticed any excessive heat, but I'll look into it.

 

what browser, what antivirus, what video driver, what java level...........

 

I primarily use Chrome, but sometimes use IE. I have Norton Antivirus & Java 6, update 24. I think my video driver is ATI Mobility Radeon HD 4250.

 

Hi I work for HP and wanted to know if you resolved the problem you are experiencing with your G42?

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

 

Thanks for the reply SoMeAm. I'm afraid my problem is still happening. I reboot and my laptop works fine for a few days and then it starts again.

 

Have you contacted HP regarding the problem you are having? If not I recommend doing so. If you need assistance with this please email me at [email protected] with your product and contact information. Please include in the subject line Attn: Veronica-NBR.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

 

SoMeAm,

Yeah, I had lengthy talks with HP tech support (in India & US) for my first G42-303 where they had me run scans, restoring Windows to an earlier date, bios updates, safe mode, disabling 1/2 of the startup items and then the other 1/2, and finally reinstalling Windows, none of which stopped the freezing. I returned that one to Best Buy and got another G42-303, which worked fine for the first month and then regressed into freezing up just like my first one. I ran many of the same diagnostics/remedies, and I'm still having this problem. I haven't contacted HP tech support yet because I know they'll eventually end up wanting me to reinstall windows again, which I know will not solve my problem and will cause me to have to go through the hassle of backing up files again. I recently read the reviews for this laptop on Bestbuy.com and saw many others were having this same freezing problem. I'm thinking that it's a hardware issue and not software and perhaps there's a defective batch of G42-303s and I was unlucky enough to get two of them in a row.

Thanks for your e-mail. I'll send a message to that address sometime tomorrow with the info you need.