Gah! I hate HP *AND* Fed-Ex!

I ordered a part for my laptop (heatsink and fan assembly), about $100 shipped with all said and done. HP shipped it out. It was supposed to be here at my home yesterday. I was at home ALL day, had my windows and doors open since such a nice day, but no FedEx truck came.

I checked order status at about 7pm yesterday it said it was delivered at 3:52pm, left at front porch. I was actually ON MY COUCH with my kids watching Scooby-Doo from 3-4 (and then some), which is right by my front door. No FedEx truck came by, nothing. I would have even heard it even if it drove by because my street is pretty quiet.

I called FedEx last night to inquire about it. They said they'd try to track it. So I thought I'd call HP this morning too just to see if they could put some pressure on FedEx to find the package. First the CSR said they can send me out a replacement part at no charge, a "one time exception". I said "OK", but can you at least call FedEx and see if they can find it then no reason to ship out another part.

I should have kept my mouth shut and just let them ship me another part because after this the CSR checked shipping status and said it was delivered so I'd have to pay for another part. Gah! I told her (about three times) I didn't receive it. She said she can ship me another part, but if the FedEx investigation shows they delivered it as shown then they will have to charge me for another part!

It's not MY FAULT that HP doesn't send it with signature required. It's not my fault Fed Ex screwed up. I could almost accept if it was stolen. But it wasn't. I was here, by the front door, at the time of supposed delivery.

I could do a charge back on my credit card but they'd probably just look at the FedEx tracking and say it was delivered too. Well I guess I'll give it a few days and see what happens. But in any case, 0 stars for HP on this matter.

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And in the order confirmation email it says:

" Thank you for choosing HP. We are committed to giving you the best total customer experience. At HP, you, the customer, always comes first."

Yeah right.

 

Fedex almost did the same thing thing to me except with the laptop itself. I didn't have to pay for 2 laptops but I did have to call fedex and HP several times to get it straightened out..

 

Well FedEx said the delivery person will drive by and stop by the house to confirm proper delivery location.

I only called originally just to ask HP to talk to FedEx so FedEx would hopefully take it a little more seriously. Then the CSR gave me lip about charging me for another part which I didn't even ask for in the first place. Then I was just like, what? Anyhow we'll see how this pans out. Chances are I'll end up having to fork over another $100, along with a nice letter of complaint and a chargeback on my credit card, and see if that works.

It just sucks, but if they don't trust the customer, then send it with signature and ID required. Then there's no question.

I was just thinking too. Seems if someone received a package that wasn't theirs they'd call FedEx. Even if they opened it up and saw a heatsink/fan assembly, most people would be like as it has no real value for anyone except for the person with the laptop.

 

that sucks. just don't be an jerk about it and keep pressing. i did that with dell a few years ago and they gave me a carrying case worth about $90 for my troubles.

 

I won't be a jerk about it. I'll just chargeback on my credit card is all, and file a police report, since if it was delivered and not there, then it's a theft right? I did that once with a Best Buy fulfillment order "delivered" to my home. At Best Buy they refused to even listen to me so I just did a chargeback, filed a police report, and took it to the manager and he replaced my product pronto.

 

I ordered a blu-ray player from Walmart a year or so ago and Fedex was the carrier. I never received it the day it was supposed to be delivered. I checked at 6PM and it said it was delivered at 2PM. However, it wasn't at my front porch. I walked the whole block and found my Blu-Ray box sitting at my next door neighbor's porch.

It seems like Fedex delivery guys are not careful at all. Did you check with your neighbors?

 

Lol, most FedEX shipements, I can get them to drop it off at a FedEX Kinko's place. Just present ID, and I can pick up my boxes, normally there sooner than letting the truck move about the city.

Only newegg doesn't allow this, iirc.

 

I may do that next time.

But I got my part.

FedEx just stopped by, thankfully I was here, and they said they don't remember going down the street, but they were training a new guy. Funny thing is they were in a Penske rental truck and not a FedEx truck.

My neighbor moved out recently and there were some construction guys in his house yesterday. I guess if a Penske van pulled up I assumed it was one of the construction vans, or moving out more crap from his house, not FedEx. One of the construction guys saw me talking to FedEx just now in my front yard and come by with the package and said "oh is this yours?" They even opened it up, but at least they gave it to me. Guys probably thought it was some valuable HP device like a Touchpad or something. But I guess they delivered it to my neighbors house.

Well it's all good I guess. Still not happy with the HP CSR attitude though. And suspicious of these construction guys. How hard would it be to look at the package and see the address, and why did they open it up?

 

that's what fedex does when their truck breaks down, apparently. my fedex ground guy showed up in a penske truck last year, haha.

glad it worked out for ya

 

You would think they'd have like giant mylar or magnetic FedEx stickers to put on the Penske truck temporarily.

 

Of the thousands of vehicles that comprise their trucking fleet, I know first hand that they have (or should have) spare trucks ready to go for such occassions. They are required, by federal law, to display their DOT number and company name on the side of all their commercial vehicles. If it is a lease unit, then whomever they are leasing it from, is responsible for doing so. Penske and other leasing organizations often use white vinyl labels with these idenitfication numbers written in marker to adhere to the doors.

 

is wrong with this site is just refreshed while i was typing and i had this rant...

anyways, my fedex ground guy explained to me how ground is different from express where they dont have a fleet and it's a franchise or something and the local manager/owner or whatever would neglect their vehicle maintenance and rent penske trucks to their drivers. it's been over a year so i dont totally remember but it was so ridiculous sounding especially for being FEDEX. funny you saw this cause maybe it's common lol, i live near chicago btw.

my driver was cool, he's also my amsoil dealer lol, he actually printed out on a letter size piece of paper "FEDEX" and put it on the side of the truck..

 

Yeah I heard that too. FedEx Ground are actually individually or franchise owned trucks that have to adhere to the FedEx standards. Although I hear they rarely make much money doing it and many go under.

 

Let me tell you this regarding to HP and FedEx. HP Home and Home Office always uses FedEx but I always got annoyed by their "Direct Signature Required" requirement. In a sense for something as cheap as $5.00 for some screws, I still have to sign it at the door without any other forms of release, even to hold it at a local Kinko's FedEx office. So I always hated FedEx on being so stickler about that.

Which leads me to this case of irony with the OT's. With HP's contract to FedEx, someone at the door has to sign the package for HP-sent stuff, otherwise it goes back to the depot. Therefore, I found it weird how it gets lost or stolen (unless the FedEx driver was being a cunning thief). Therefore, it is for HP to claim the losses to FedEx and not you.

That being said, Dell is more friendly with their FedEx contract and makes theirs indirect signature for convenience. However, on Dell's end well... I had a package once got ran over by one of their delivery trucks lol...

Yep and I hate FedEx Ground a lot because they aren't as poised or accurate than Express. Home Delivery is EVEN WORSE!!! As much as I hate UPS, UPS Ground or Priority Mail from the post office does a much better than than FedEx's version of ground.

 

Direct signature required?! i didn't even know they had that, lol. man i hope my regular fedex guy delivers tomorrow (expecting it tomorrmow). it's being shipped to my work and if it isn't the regular guy they'll end up lost on our estate..