Getting details on a repair

I sent my notebook in for repair on Monday...HP says I'll get it back tomorrow. Since my notebook issue was a big mystery, where can I get an explanation of what was wrong with it? Do I get a follow-up email?

I went on the online chat and after about fifteen minutes of their "speedy" service was told they could only look up US repairs...even though I had gotten to the chat via the Canadian links.

 

I haven't had to send a laptop to HP for repair for a while. They should send you a letter that gives a minimul explanation. The letter will have your case number. I highly encourage you to keep these letters. If you continue to have problems, keep the letters and it will make it easier to get a replacement from a case manager if necessary. I sent an old HP laptop in five times before I was directed to a case manager. I read a few of the HP repair explanations to him and he acknowledged the fact that the service I had recieved was unsat and I received a new one fairly quick. I've had two since then without ever having to call tech support. I know so many say they've had negative experiences with HP, I can only say I was polite and patient, yet firm in my complaints and ended up being treated extremely well. STAY PERSISTANT if your problem is not resolved.

Rob

 

Thanks for the info...just sitting here waiting for UPS...