Good HP Experience

I read a thread where someone was writing about a good HP experience they had, since people mainly write about bad ones, so I thought I would write one about a pleasant one I've had.
It started badly, but the end result was good. I ordered a DV6700T July 3rd, it was estimated to be built by July 16th, so I was shocked to see it ship on July 9th. I paid for two business day shipping, and was expecting it on July 11th until I noticed you had to add an extra business day for custom clearance. I called, just to verify I would have it on July 14th, only to be told FedEx does not deliver on Mondays. I was very upset, as it said that nowhere on the website, and FedEx gave me an estimated delivery date of Monday. I spoke to many HP customer service reps that day, none giving me answers I was looking for, so I decided to wait it out.
On Thursday, my order hit a clearance delay. The information has not been updated since then. My estimated delivery time of 10:30 this morning has passed, so I decided to call. FedEx didn't seem to know whether the order was in customs still or not, and told me they were awaiting information from HP. I call HP and was told to their knowledge, there was nothing further FedEx needed from them. When I asked about the clearance delay one HP rep said nothing and just transferred me to this automated line that hung up on me. I called back and spoke to a better rep and opted to take the post-call survey. I expressed my dissatisfaction and my desire to receive a call back (I didn't really think I would at this point).
About an hour later, I got a phone call from an HP rep, I wish I had remembered her name. She told me she was calling because of the post-call survey. She told me there was a miscommunication between FedEx and HP that was being sorted out regarding the customs issue. I was told it would take a maximum of three days to be sorted out (I forgot to ask whether the three days started on Thrusday or today, I assume she meant business days).
I was refunded the $39 I paid for two business day shipping, and I was also given a $25 refund for my frustrations caused by the whole ordeal (it's not much, but it means a lot to me that it was even offered in the first place). I was also told I would be receiving a call back as soon as she had any more information on the situation and I was given a direct number where I can reach her. As far as I know, she is an American rep.
I may not have my new notebook yet, as it's sitting in Alaska somewhere, but my faith in HP has been restored. Last week I had swore I was done with HP after this notebook, as I had never experienced such bad customer service in my life (and I also work at a call center myself, and I know that a lot of the things the HP customer service reps say and do, I would be fired in a heartbeat for doing or saying). The call that I got was all I wanted. I just wanted someone to say, right now I don't have the answers for you, but I can get your name and number and contact you back with that information, rather than have someone lie or hang up on me. Hopefully I will have my new notebook by the end of the week, if not tomorrow. But that woman, once again, I really wish I remembered her name, has just saved my relationship with HP.
Anyway, that's my story so far. Hopefully it will end on as pleasant a tune as it's on now. Sorry for the length, but I like to go into detail. What can I say, I'm a storyteller. One last thing, as the poster said, people should really write more about their good experiences and not just focus on the bad ones.