Got a DV2432nr with a bad motherboard

Ok, I bought an HP DV2432nr with a bad motherboard. I am going to replace the mobo and give it to my GF for her college graduation present. I did some checking and found that this model is not covered by the extended service warranty deal for the failing motherboards so I am likely going to be buying a mobo for it. I checked with a higher up manager at HP that I know to see what he could do but havent heard anything back yet. Hopefully he can get me one for free or cheap but Im not putting a lot of stock in that one.

I have the machine apart and mobo is out. I have the spare part number and have located the mobo for like 150. However, what I was wondering was if it would be possible to put a mobo from a different DV2000 model in to this one? This one I have has the athlon t53 and nvidia 6150. I would really like to get a mobo out of like a dv27xx since those have the nvidia8400. Think this would work? Obviously if I get an intel board I will need to buy an intel processor. Without having both boards I would really not have a way to tell for sure. Also, I would need the spare part number for a dv27xx or other model mobo.

Thoughts anyone?

Thanks!!


Nick

 

That notebook really, really ought to be covered by the enhanced warranty. I'm surprised that HP says they won't repair it?

You could try reflowing the NVIDIA northbridge chip. At least one guy here has had success with that repair. Search this forum to find the info. Worth a shot since you already have the notebook disassembled.

 

Sweet! Thanks for the tip! I may give that a shot. Though on the Dv2000 series I think the actual problem is that the 6150m actually had like weak silicon or die or something to that effect not failed solders. At any rate, definately worth a shot! Then I can do the bios update that makes the fan run more often. Just like the old towel RROD trick on the xbox 360- the heat causes the solders to rejoin! I kind of doubt it will work for me. The chip is pretty discolored from what appears to be heat damage. I will probably try it just for fun though.

Yeah, thats crap that this one isnt covered. Though if it was, it probably wouldnt be in my possesion now! I have a pretty good relationship with a commercial service manager that I emailed about it and he hasnt replied yet. I will message him again tomorrow. HP has been kissing my behind hardcore at work due to some recent mishaps with commercial stuff.

Thanks for the idea!! Ill be sure to let ya know how it pans out!

 

Are referring to these statement?
http://www.nvidia.com/object/io_1215037160521.html

"Although the failure appears related to the combination of the interaction between the chip material set and system design, we have a responsibility to our customers and will take our part in resolving this problem.

and see this article

http://www.tomshardware.com/news/Nvidia-GPU-failure,6248.html

Weak die packaging only Nvidia words for bad solder material.

Reflowing the motherboard may solve your problem.

Please keep in mind that reflowing the motherboard is only the temporary solution, it may occurs in the near future.

Please consider again the idea of giving the notebook for your GF, what would happen if she found out

 

Yep I am going to try this. She does know that Im fixing it for her so were all good on that front!

It really is a nice laptop IMHO. If it breaks again, Ill just fix it again! The solution for this issue was the BIOS update that keeps the fan running more often so if I can get the BIOS update on there it should help to prevent it in the future I hope!

 

FWIW, I have an early revision dv9000z that my parents use that's still going strong, probably because it got the BIOS update early. That and they're not exactly stressing the thing, though I used it a while with my HDTV tuner and that definitely does.

Escalating to a HP case manager might get them to replace the motherboard like they should. There is absolutely no rational reason to exclude that notebook from the enhanced warranty program. Then again, a successful reflow would save you the nuisance of dealing with HP at all and they probably won't notice that you tried if it fails...

 

How do I escalate it to a case manager on the consumer side? I deal with them a lot on commercial/enterprise stuff. Also, dont forget, I bought this thing second hand so that may affect their desire to help me.

 

Hmm... the roundabout way is to use the "Email Mark Hurd" form on hp.com to complain. That worked for me. If you ask the drone at the enhanced warranty # to talk to a case manager (assuming the drone can't help) that might work.

At this point is probably less aggravating to just reflow the NVIDIA chip.

 

Hi Guys

I have the exact same issue, can you tell me what "reflowing the NVIDIA northbridge chip" means and how we do that? Appreciate your response.