HD DVD Problem

Hello everyone i have a hp dv5000 series laptop (dv9596xx to be exact) and it has a HD DVD drive installed in it. However I recently bought the 300 HD DVD and I am unable to play the movie, quick play responds with the error message "unable to play this file"

I have identified that I have the TS-L802A drive in my laptop and I have updated the firmware from the Hp support website, along with the quickplay update and still i get the same error message.

By the way I am running nvidia beta 163.44 drivers along with windows vista ultimate 64-bit OS. Also I have only tried the 300 HD DVD so I cant determine if it is the actual DVD that is the problem

Any help would be greatly appreciated

Thanks!

 

A dv5000 series but you have a dv9596xx or 5996xx? Must be the dv9000 series. Did you try to play it using Media Center or maybe it needs a special player.

 

tzastrow, you updated the firmware of the TS-L802A? what is the firmware now? and could you gimme the link to the upgrade?

perhaps you should run the official HP drivers for the gfx card, i have a similar issue with mine which is the same model drive. sometimes it plays fine but most of the time the video skips or doesnt play at all

 

Sorry kanehi i wrote that wrong i do actually have a dv900 series laptop but i did correctly write the model number, dv9596xx

SideSwipe I updated the firmware to the HP-21 frimware update on HP's update and it can be found here
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-52374-1&lc=en&cc=us&dlc=en&product=3446412&os=2100&lang=en

I have tried Media Center but according to HP's website quickplay is the only software included that is able to play HD DVD's. Also i am going to roll back my drivers to HP's official driver to see if that makes a difference but if anyone has any more suggestions please let me know

 

I would try and get a copy of Power DVD that has HD DVD support to test. It could be HP's software and not the drive.

 

ok so interesting development, I rolled back the drivers to the original ones from hp and I got the HD DVD drive to stat playing the movie. However after 7 minutes the movies freezes and quickplay needs to be restarted. By this I mean regardless of what point of the movie is playing after seven minutes of the hd dvd spinning the movie freeze.

This is ridiculous and I am pretty much out of ideas, it might be time to deal with hp tech support

 

There is a live on-line tech support chat. Could try that.

 

Hi!!!
I have a very good news for you!
I was up all night and I down loaded quickplay four times. I was really tired, after nothing happened, but after all those times spending with, something has changed.
The face of Quickplay has changed and I found a HD dvd logo on the right bottom of my sreen.
I was so happy to see that, but soon I had to realize that, I'm still not able to watch the HD movie on my laptop. After that I was reinstalling the program(quickplay)wich has allready existed in my computer, and so and so....!
After the third reinstalliation, QUICKPLAY has asked me if I wnt to check for update.The first time nothing happened, but I had the feeling, I was doing something, so I kept installing again.After another twoo instalation the upgrade has started, finaly.After that Quickplay has disapered from my desktop. I was waithing after the installation, but nothing happened. I started to look for in my programs, and I was surprised, because it was there. I clicked on the Quickplay tab and I have get a brand new Quickplay.
It was black and white before and it is colored now.It just works fine with all of my HD dvds. I updated the driver couple of times during the whole process from HP webside. I was talking to six HP technicians in 48 hours and the last one could hel, becaus she sent me the previous version of quckplay and I was able to take the last stepp fromthere to update to the latest wersion of Quickplay.I hope that I could help.
Sorry for my English, I'm still working on it !
Here are the version of the previious wersion of Quickplay: first I downloaded Quickplay itself, then I did the SP35813 version wich was installed by me three times.
SP36277 and this is the driver update for my HD dvd player from hp
Follow this link thttp://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00845844&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
o help:
and this is the link the previous version of Quickplay:
ftp://ftp.hp.com/pub/softpaq/sp35501-36000/sp35813.exe
Once you get installed this,Quickply is going to ask you,if you want to check for update,then click yes and you going to able to install the latest version, wich face is ging to be colored as I said before.
Good luck I gave you all info I has in my hand.
Have a nice day, Tibor

 

new firmware available AC06 at http://www.toshibaer.com/firmware/index.php?path=TS-L802A/
and for acer notebooks

 

HQP070626-03 is the newest one. It's QuickPlay 3.6. Heres the link:

http://download.cyberlink.com/ftpdload/patch/hp_nb/upgrade/HQP070626-03/QuickPlay.exe