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    HDX16 peling off, HP support???

    Discussion in 'HP' started by orakulo, Apr 15, 2011.

  1. orakulo

    orakulo Notebook Consultant

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    Hy folks,

    My HP HDX-16 1005EA is peeling off (the lid's back), also the A key on the keyboard is getting black, and actually is the second time it happens (I've replaced the keyboard before, for the same issue).

    Here some pictures:














    (click for large image)

    The laptop is 2 years and half old.

    Anyone having the same problems?

    I was trying to find a HP support e-mail on their website, they have a lot of stuff there, but a simply e-mail contact, I see what they can do.

    Do you guys have a contact there, or at least the support e-mail? (In USA)

    thanks everyone!
     
    orakulo, Apr 15, 2011
    #1
  2. Texanman

    Texanman Master of all things Cake

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    OMG HUGE PICTURES!!!!!!!! THEY BURRRRRRRRNNNNNNNNNNNN!!!!!!!


    Anyways more then likey HP will say its the users fault and will not cover it
     
    Texanman, Apr 15, 2011
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  3. orakulo

    orakulo Notebook Consultant

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    I've just resized the pics. Sorry about that.

    I'd like to give a shot
     
    orakulo, Apr 15, 2011
    #3
  4. Karamazovmm

    Karamazovmm Overthinking? Always!

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    so give it a shot, call them
     
    Karamazovmm, Apr 15, 2011
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  5. orakulo

    orakulo Notebook Consultant

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    I'd like to email them, so I can actually show the pics.

    Anyway guys, if they don't fix, is there anything I can do? I mean a new cover or a nice sticker???
     
    orakulo, Apr 15, 2011
    #5
  6. Crimsoned

    Crimsoned Notebook Deity

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    Look for laptop skins. HP does not cover cosmetic wear on their laptops. It obviously is not a defect if it lasted 2 years, and is more then likely user wear.
     
    Crimsoned, Apr 15, 2011
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  7. orakulo

    orakulo Notebook Consultant

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    To me looks like a defect, once the decide to use this fancy paint and wont last even 2 years and half for a $1200 top of the line laptop (in 2009).

    Don't get me wrong, I had other laptops before and never had problems with the paint and keyboard peeling off.

    I'll check for the skins, thanks for the advice!
     
    orakulo, Apr 15, 2011
    #7
  8. orakulo

    orakulo Notebook Consultant

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    To me looks like a defect, once the decide to use this fancy paint and wont last even 2 years and half for a $1200 top of the line laptop (in 2009).

    Don't get me wrong, I had other laptops before and never had problems with the paint and keyboard peeling off.

    I'll check for the skins, thanks for the advice!
     
    orakulo, Apr 15, 2011
    #8
  9. Killa Joe

    Killa Joe Notebook Deity

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    Not sure how anyone can not realize its a horribly painted laptop. Really cheap stuff. I don't see any reason for peeling, but the paint layer seems so thin and cheaply applied. Then again, its true, they probably won't cover this. Even their care package of extended warranty does not cover cosmetics...so I guess sleeve is the way to go. Sucks, but oh well. :rolleyes:

    KJ :cool:
     
    Killa Joe, Apr 15, 2011
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  10. Szadzik

    Szadzik Notebook Evangelist

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    There is a way to contact them via email and I did that multiple times from the UK website.
     
    Szadzik, Apr 15, 2011
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  11. Apoxxx

    Apoxxx Notebook Evangelist

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    Wear and tear on the palmrest and keys (especially WASD if you're a gamer) is normal on any laptop. The flaking of the paint is something else, that I would not expect.
     
    Apoxxx, Apr 16, 2011
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  12. orakulo

    orakulo Notebook Consultant

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    So far I couldn't even find a skin for it.

    Does anyone know where I can find skin for it?
     
    orakulo, Apr 22, 2011
    #12
  13. Killa Joe

    Killa Joe Notebook Deity

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    had a crazy idea. Maybe you can take it to an auto paint shop and have them paint the lid for you? haha, it would look very shiney and new, but wonder what they will charge you if they do it. :confused:

    KJ :cool:
     
    Killa Joe, Apr 23, 2011
    #13