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    HP (Envy) Dead pixel policy?

    Discussion in 'HP' started by corpses3, May 3, 2012.

  1. corpses3

    corpses3 Notebook Consultant

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    How many dead/stuck pixels ( subpixels )are needed for them to replace the LCD?
     
    corpses3, May 3, 2012
    #1
  2. theguy792

    theguy792 Newbie

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    I would like to know as well as I have just discovered one in the lower left hand corner of my screen. Mine was purchased less than 2 weeks ago, however it is a hp refurbished unit. I will call hp tommorow and update as i find out.
     
    theguy792, May 11, 2012
    #2
  3. Sebl

    Sebl Notebook Guru

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    Srsly ... 1 dead pixel in a refurbished nb @ lower hand left corner? Omg.
     
    Sebl, May 11, 2012
    #3
  4. 2.0

    2.0 Former NBR Macro-Mod®

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    Industry standard I believe is 5 or more. And there's some caveats to that as well. Easiest way to find out is to call HP or perhaps even a Google search for "HP dead pixel policy."
     
    2.0, May 11, 2012
    #4
  5. Togra2o2

    Togra2o2 Notebook Enthusiast

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    I can tell you for sure its "5 or more" because HP replaced my LCD for no reason when I sent it in for a motherboard issue and then proceeded to replace the LCD with one that has a bright red spot top center of the LCD which they didnt want to replace since its not 5 or more =/
     
    Togra2o2, May 11, 2012
    #5
  6. yknyong1

    yknyong1 Radiance with Radeon

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    yknyong1, May 12, 2012
    #6