The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    HP Care Pack - How does it work?

    Discussion in 'HP' started by halekarctongue, Feb 25, 2012.

  1. halekarctongue

    halekarctongue Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    So, I purchased a HP Pavilion laptop with a few months ago along with a "HP 2y House Call/ADP Pavilion NB SVC,Pavilion Consumer Notebooks,2 years HW support w/accdnt damage protctn.3 day onsite resp.8am-5pm,Std bus days excl HP hol.Consumer Products only" care package.

    Now that my laptop won't boot due to BIOS problems, I have no idea how to even take advantage of this care package. Can't find anything on their website, they say my package doesn't exist even though I registered it, and I'm getting sort of frustrated.

    Could anybody help me out?

    Thanks.
     
    halekarctongue, Feb 25, 2012
    #1
  2. excalibur1814

    excalibur1814 Notebook Evangelist

    Reputations:
    31
    Messages:
    419
    Likes Received:
    7
    Trophy Points:
    31
    So... you visit the web page and check your warranty entitlement and it's not on the list? Did you PRINT your certificate?

    Either way you need to speak, once again, with HP as we're not really going to offer much help. With proof of purchase and any other information HP should resolve this for you.
     
    excalibur1814, Feb 27, 2012
    #2