Time Details
07/09/2008 01:30:58PM Session Started with Agent (Ann G)
07/09/2008 01:30:58PM Joe: "Does the "System Recovery DVD with Genuine Windows Vista Home Premium (32-bit)" allow the user to do a clean install of Windows"
07/09/2008 01:31:10PM Agent (Ann G): "Thank you for contacting the HP Home & Home Office Store chat."
07/09/2008 01:31:20PM Agent (Ann G): "Hello Joe. My name is Ann. How are you today?"
07/09/2008 01:31:25PM Joe: "Hi Ann. I'm fine. How are you?"
07/09/2008 01:31:51PM Agent (Ann G): "I'm doing good. Thank you for asking, Joe."
07/09/2008 01:32:11PM Agent (Ann G): "Regarding your question."
07/09/2008 01:32:12PM Agent (Ann G): "Please hold while I look for the information you requested."
07/09/2008 01:32:23PM Joe: "Sure. Thank-you."
07/09/2008 01:33:40PM Agent (Ann G): "The recovery CD allows a clean install."
07/09/2008 01:34:13PM Agent (Ann G): "You mean it might be infected with a virus during the installation?"
07/09/2008 01:35:39PM Joe: "Not a virus. So, I could boot from that CD, delete everything on the hard drive, and then reinstall MS Windows Vista without all of the added software that ships with HP's notebooks?"
07/09/2008 01:38:02PM Agent (Ann G): "Windows Vista is an Operating System. While a recovery is used to retrieve files."
07/09/2008 01:38:37PM Agent (Ann G): "May I know your Operating System that you are using, please?"
07/09/2008 01:39:13PM Joe: "It would be Windows Vista Home Premium."
07/09/2008 01:39:44PM Agent (Ann G): "To download a Software and Driver."
07/09/2008 01:39:52PM Agent (Ann G) sends page: "http://www.hp.com/country/us/en/support.html?jumpid=re_r329_search/internal/hpcom_recovery_cd"
07/09/2008 01:40:59PM Agent (Ann G): "Your OS is Windows Vista Home Premium. May I know what exactly you wanted with your OS now?"
07/09/2008 01:41:42PM Joe: "What I'm trying to ask is: Can I use the "System Recovery DVD with Genuine Windows Vista Home Premium (32-bit)" to reinstall just Windows Vista Home Premium on the notebook?"
07/09/2008 01:41:54PM Agent (Ann G): "Can you please elaborate your question so I may better assist you?"
07/09/2008 01:42:40PM Joe: "Sure. It will just take a few minutes for me to type it."
07/09/2008 01:43:25PM Agent (Ann G): "Yes, you can reinstall that."
07/09/2008 01:46:35PM Joe: "If I were to purchase Windows Vista Home Premium directly from Microsoft, I could install it on a computer without any added software, such as software HP adds like McAfee, Norton, Microsoft Works 9.0, ect. Am I able to the same thing on the laptop I purc"
hase from HP, but with the "System Recovery DVD with Genuine Windows Vista Home Premium (32-bit)" instead of the Windows Vista Home Premium purchased directly from Microsoft?
07/09/2008 01:50:13PM Agent (Ann G): "In regards with that, Our Notebooks comes with a pre-installed Operating System. You can purchase a disk and install it into your computer."
07/09/2008 01:51:24PM Agent (Ann G): "Do you have any further questions?"
07/09/2008 01:52:59PM Joe: "OK. So, if I were to purchase that disc, which I assume is the "System Recovery DVD with Genuine Windows Vista Home Premium (32-bit)", I could install Windows Vista Home Premium not as factory shipped? Could I install just the operating system and not any"
of the added software from HP?
07/09/2008 01:56:22PM Agent (Ann G): "You can install the Windows Vista for it is a pre-installed from the company. However you can use the recovery CD for you to retrieved. It is an option if you will install the added application."
07/09/2008 01:56:47PM Agent (Ann G): "I mean you cannot install the Operating System."
07/09/2008 01:57:30PM Joe: "So, I can not install just the operating sytem?"
07/09/2008 01:57:32PM Agent (Ann G): "Operating System cannot be installed in the recovery CD."
07/09/2008 01:58:26PM Agent (Ann G): "You cannot install that for it is pre-build."
07/09/2008 01:58:39PM Agent (Ann G): "You can install the applications only."
07/09/2008 01:59:23PM Agent (Ann G): "You can use the recovery disk to recover files if your computer has bugged down."
07/09/2008 02:00:08PM Agent (Ann G): "You can upgrade your operating system but not installing that using a recovery disk."
07/09/2008 02:00:19PM Agent (Ann G): "Are we clear on this now?"
07/09/2008 02:00:35PM Joe: "OK, that explains it. Thanks for all of your help, Ann. Have a nice evening. Bye."
07/09/2008 02:00:54PM Agent (Ann G): "To upgrade your operating system if you want."
07/09/2008 02:01:17PM Agent (Ann G): "By the way, We've got a fantastic newsletter that comes out twice monthly. You will be the first to know of any special promotional or product offers when you subscribe."
07/09/2008 02:01:27PM Agent (Ann G): "The added benefit is that you can get this free to your email and can unsubscribe at any time if you no longer need the updates."
07/09/2008 02:01:43PM Joe: "I'm already subscribed. Thanks though."
07/09/2008 02:02:02PM Agent (Ann G): "Great."
07/09/2008 02:02:10PM Agent (Ann G): "If there is nothing else I can assist you with, may I close this chat?"
07/09/2008 02:02:16PM Joe: "Yes."
07/09/2008 02:02:21PM Agent (Ann G): "Thank you once again for using HP Home & Home Office Store chat."
07/09/2008 02:02:22PM Session Ended
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