HP Compaq NX 6125 melted?

As above, wtf.

My girlfriend opened her laptop this morning to this on her recently-mainboard replaced HP Compaq NX6125 (after the USB ports fried themselves back in November after being 2months old, replaced in January this year).

The 'G' key and those surrounding it have suffered melting fate. The laptop was off, plugged into a non-surge protected extension 6-gang jobber, which was plugged into the wall but off at the switch at the wall.

It had not been left on standby or anything, just a standard shut down at the end of the night.

Firstly, what the gris is going on here? Having only ever had personal experience (purchases) of Asus and Rockdirect laptops, I wasn't too confident about her getting that but that was all budget allowed. This is the second serious issue that has arisen with the laptop; what if there was paper or something sitting on top of it? Surely this is now a fire hazard. Can't say I'm best pleased with the quality of the laptop overall!

Secondly, what steps should I (she) take now? How should it be played with HP? She's a student at uni and this is the second time she is going to have to return the laptop for an issue occuring through no fault of her own.

 

Well, I suggest you have her call them up and tell whoever she gets that she wants to file an official safety complaint and that she would like to be directed accordingly. I had my HP LCD inverter melt part of my screen bezel and ended up at a corporate number where they made a paper trail and whatnot. Good Luck.

Definitely make sure when she asks to be transferred that she says to a Corporate something or other, they will be able to guide her from there on.

 

WOW...that is not at all a good thing...I'll 2nd what Airman suggests...make the call. Maybe also buy her some asbestos undies...