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    HP DM1Z Hinge Getting Loose Again

    Discussion in 'HP' started by escapedturkey, Apr 20, 2012.

  1. escapedturkey

    escapedturkey Notebook Guru

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    For a second time the hinges are starting to come loose. Under warranty I sent back the laptop and they tightened them.

    Is there anyway to simply open the laptop and do this myself? Is there a place I can get instructions to do this?

    Thank you. =)
     
    escapedturkey, Apr 20, 2012
    #1
  2. LoneRonin

    LoneRonin Notebook Enthusiast

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    Is it the Beats Audio version?
     
    LoneRonin, Apr 20, 2012
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  3. HTWingNut

    HTWingNut Potato

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    HTWingNut, Apr 20, 2012
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  4. escapedturkey

    escapedturkey Notebook Guru

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    Yes, it's the Beats Audio version. Is it a known issue?

    From looking at the manual I guess I'm better having HP fix it again. Something tells me if it's a design flaw it'll just keep repeating, making it unreliable for travel.
     
    escapedturkey, Apr 24, 2012
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  5. SoMeAm

    SoMeAm Company Representative

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    Hi escapedturkey,

    You mentioned you had HP repair the hinge issue. I would recommend contacting HP regarding this issue. I work for HP and if you need assistance regarding this please email me your product and contact information to [email protected]. Please include Attn: Veronica-NBR in the subject line.

    "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
     
    SoMeAm, May 1, 2012
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  6. escapedturkey

    escapedturkey Notebook Guru

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    The hinges got worse a 3rd or 4th time. HP is replacing the laptop with a different, more robust, model. Very good support. The Total Care Accidental Damage Protection is worth the value of the laptop itself; if anyone gets a laptop, be sure to include that in your budget; it's a must have. A special thanks to Veronica from HP for the patience, follow up, and great support. :cool:
     
    escapedturkey, Aug 1, 2012
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  7. Romete

    Romete Newbie

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    I have had my pavilion dm1 for just over a year now and the plastic slots holding screws for hinge have broken off with the back of computer becoming undone altogether. I;ve never dropped my computer nor do I tilt the screen as far back as it can go yet this has happened. I think HP needs to revise this model.
     
    Romete, Mar 2, 2013
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