HP DV2911US Blue Screen Nightmare... HELP

Hey Notebookreview.com


I'm a first time user that's in desperate need of help.


I purchased an HP DV2911US off ebay (factory sealed from seller) back in mid August. I received the laptop and started it up. As the laptop was installing the factory crapware started installing. About halfway through the installation I get a the blue screen of death. I restarted the laptop and the factory install started again. This time it completed.

About 20 minutes into using the laptop to check the web, I get the blue screen of death again. By now I'm pissed, cause a brand new laptop should not be having these errors. I call HP and they tell me to try a Factory Restore. After about 3 hours of Restore, I turn the laptop on and within a few minutes Blue Screen of Death.


I again call HP and they tell me that it's a defective Hard Drive. They send a box to my place, so that I can send that laptop to them. After 9 weeks of waiting I finally get the laptop back. They say they replaced the motherboard and the Hard Drive. Again within 10 minutes of using I get a Blue Screen.


I'm seriously ready to bash this thing repeatedly with a baseball bat. I don't want to deal with HP anymore. I can't wait another 9 weeks so that they could fix this. I've spoken to a friend who works IT and he tells me that it's most likely defective (BAD) RAM. Anybody with any suggestions? I desperately need help.

 

Go into Windows/Minidump. See if there is a .dmp file.

 

there should be an error message on the blue screen, right? That should help to identify the problem?

 

bsod is a driver software related problem, not hardware related.

 

Yes there is a minidump file from when the blue screen first happened this morning mini101508-01.dmp

 

Ok, Zip that minidump, and upload it here as an attachment. Also in that zip file included the SysInfo .NFO file.

(Run > Msinfo32 > Save as .NFO > Zip ^)
I'll see if I can help you with a bugcheck.

 

Thank You Andy,

Give me a few minutes. I'm not the most tech savy person.

 

I'm trying to zip the file... But it says Access denied.

 

Copy it to the desktop, or somewhere out of the Windows folder, and then zip.

 

This is the minidump file


You're gonna need to help me with the system info file

 

NVM the nfo file.
How much RAM does the notebook have ?

Download memtest86+, and run it for about 14-16 hours. Looks like the memory modules are corrupt.

 

Will the memtest program correct the problem. Or just help identify the actual problem.

 

Oh and the notebook has 3 GB RAM.

 

It will just detect the problem, and if there is one, you'll have to replace the module. I am not sure about it, as MSDN lists it as "An unknown memory management error occurred".

 

Andy I really don't have time to let the computer run 14-16 hour. As you see I'm pretty frustrated with it after waiting 9 weeks to get it back. If I have to replace the RAM out of my cost, so be it. Do you think the computer has bad RAM???

 

Its best to run the memtest for at least 7 passes.
The code is 0x1a_ 41790, and msdn doesn't recognise it, so it is hard to say. I'll have to look a bit deeper.

 

Andy

Thank You Again for the help. I at least know what the problem is now. I'll run the memtest for the 14 hours and report back tomorrow or the day after. Again Thank You.

 

The laptop crashed again.


Andy or anyone else. Can you check the minidump file to see if it's the same error.