HP DV9700 laptop- blank screen

after having my laptop faulty/blank screen for over a year(i have been using my laptop from work-a dell) and hence had no reason to use it. i have since learned this notebooks were defective and HP extended the warranty for a year

i got mine approx jan 2008, i have took it too a PC repair shop who advised the issue is the known GPU one

anyone advise on my next course of action

have i any rights under sales of goods act as item wasnt fit for the purpose it was sold for as it had an engineering defect.

 

the overheating GPU issue

 

HP Pavilion dv9700 Entertainment Notebook PC series- HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot - c01997899 - HP Business Support Center

This link has a bunch of stuff for you to try, then says to call HP. If they extended the warranty on it, you may still be covered. Give it a shot.

 

thanks for this mate

any other infor of anyone else experiencing these issues please post

 

If you're from the UK, you may have recourse under the Sale of Goods Act. Here are a couple of links that may be useful. LINK LINK

If you're in the US, the Magnuson-Moss Warranty Act may be useful. LINK

Even those hp owners in the US that were part of the NVIDIA Class Action got shafted royally. LINK [be prepared to spend hours reading this thread] All the while, hp washed its hands of the issues with their defective merchandise, and stood by to watch their customers get screwed a second time by NVIDIA and Judge Ware.

Dealing with hp on any kind of warranty issue is a nightmare. Good luck... you're going to need it to get anywhere with that sorry outfit.

Here is a link to a rant on hp's support site. It probably will be taken down by hp at some point, but the thread is still present at the time of this post. LINK (not something we're unfamiliar with, but a great example of their shamefully poor support)

 

I had the same problem and had it repaired for $69 by Avon PC Pitstop in New York State. They were excellent, got the laptop back in about a week. They reflowed the GPU, put a shim under the heatsink, and put the fan on permanently. Before, the GPU was getting up to 95-100C playing Second Life. It's now between 45-50C, the hottest I have seen it is 56C. Had it back about 3 weeks and it's been solid.

Whether you use them or not, know that it can be repaired (look at the videos on youtube, you could do it yourself with a heat gun, if you are so inclined).

 

Hey ComputerBug, welcome to NBR forum. Glad you joined us.

The NVIDIA defect is not repairable, although what you had done may indeed squeeze a little more time out of your system. It will eventually die again at some point. Hopefully, the shim job and fan running all the time will get you some mileage out of the $69. Good luck to you.

 

ye that just seems a temp fix tho, surely hp should replace the motherboard to cure the problem permanently

 

Even that is not a solution. The replacement motherboards, if they are even available from hp, are also defective. The only real solution is a replacement of the entire system with a different model that is not constructed with defective components.

If your issues are related to an NVIDIA GPU, hp is not going to offer any assistance. They have refused to accept any responsibility for selling defective goods. Instead of helping their customers, they have totally washed their hands of the situation and passed the buck to NVIDIA for resolution. (Although it's too late to take action, more information about this problem is available at www.nvidiasettlement.com.)

 

Yesterday the same thing happened to my 3 year old, out of warranty, dv9000.

At first a hard reset seemed to have solved the problem, however the computer only ran normally for an hour or a while before the graphics (8600M) driver crashed and was recovered. The next day the computer ran for about 30 minutes and then crashed with a blue screen saying the graphics driver failed and wasn't able to be recovered. Now it does that every time I try to load windows.

I am still able to load the ubuntu partition, but if I try to do anything it freezes (I can still move my mouse but nothing responds).

I know I missed the period to join the nvidia settlement, but that's fine as the replacement laptop wouldn't have been suitable replacement anyways. Although I do wish I had known about it so I could have asked to be excluded.

My question is, is there anything I can do to get my laptop working again and extend the life by maybe a year or two? My laptop ran hot the first month or so, but then I undervolted it and bought a cooling stand and haven't had trouble with temperatures since. There's really been no problems at all since it died yesterday trying to watch netflix and hasn't worked since.

Thank you, I really appreciate any help anybody can offer.

 

Understanding it would not be a permanent solution, you can do what ComputerBug did. Aside from baking the motherboard or having the GPU solder reballed and the other tweaks involved in that process, there is nothing you can do. Unfortunately, there is no permanent solution and there are no non-defective replacement parts available for the affected hp models.

 

so going forward here guys i have bought my hp dv9700 nearly 3 years ago and it kept failing from blank screen and overheating, however HP says its not on their list of faulty laptops.......where do i go next the retsiler or hp?

 

bazzarooney - you're wasting your time with hp my friend. Based on multiple bad experiences over the last 6 to 8 years, I will never purchase another hp computer. They'll never accept responsibility for anything and their behavior demonstrates they simply do not care about their customers. Scratch 'em off your list, buddy.

NVIDIA was their scapegoat for the problems you are having and it's too late to be compensated in the class action. (Even if it were not too late, all you would be getting is a $299 Compaq CQ56, and it's a real turd.) Unless you enjoy being frustrated and burning calories on futile endeavors, my heartfelt recommendation is that it's time to buy something else and move on.