*HP ENVY 17 & 17 3D (3XXX series) Owners Lounge*

Well, if it works as a RAID array on a shared SATA 6GB/s port, that would be worth doing with two mechanical drives.

And, I was already wondering if the mSATA is now a 6GB/s port.

That would be my ideal setup - mSATA 6GB/s + RAID 0 7200RPM drives.

 

My HP ENVY 17-3000NR CTO with a 160GB SSD and 750 GB HD is on its last leg AND it's 4 months old. I should have went with Fujitsu or Apple. This piece of hardware is junk. The fans once in OD blow onto the screen which flickers and goes dead. I have to wait for it to cool off naturally and then restart. It has been to HP twice and is going back again. It has been dented up a lot twice on its way back to me. So both Fedex and HP on are my list.

The customer service people are nice, but hey, it's GIGO. No more HP for me!

If they can ever get this POS fixed, I will never buy one again!

 

The Beats Audio control doesn't seem to work anymore considering my Envy 17 is new!
Control Beats audio settings show that it's active...
Listening experience... BeatsAudio is Checked.. OK!
But when you press the dial, nothing shows up!
Even the mute button doesn't work!

The volume dial works but it looks like it's using the Windows volume.

Opened up... Sound... Volume Mixer...
It shows: Speakers & Headphones...
IDT Hi Def Audio Codec
Default device.

Is something missing?

Control panel.. programs... shows that "IDT Audio" program is installed. Should this be there?

Thanks!

Edit:
Re-installed IDT Audio Driver after contacting Tech support.
Pressing dial brings up Beats Audio control panel but... NO more Beats Audio Swirl pattern appearance. In fact, you can't tell the volume level unless you literally open the Volume Mixer to see it or just rotate the dial as the volume goes up/down.

The Beats Audio software appears to be messed up somehow but at least I got the volume control to work again!

Anyone else experience this problem?!

Thanks!

 

Anyone order the masta and see if it's 3 or 6? Anyone order the SSD & hybrid and confirmed this. This would be so wrong if HP jacked with the machine this way.

 

HP is pretty good about replacing laptops after the third repair in a 1 year period. The next time anything goes wrong, explicitly say you want to talk to a case manager and don't agree to their attempts sometimes to incentivise you not to escalate. Detail your 3 major repairs, the frustration, etc and you should be good to go.

That being said, don't expect better quality. My DV7T went through multiple repairs, was authorized for a replacement, and I'm on my 3rd Envy in two months after getting defective laptops. The 3rd one can't eject discs properly...and is being repaired next week in-home to avoid a 4th replacement. Haven't had a working laptop for a 3 week period at a time since February, not to mention all the repairs done on the DV7T.

 

DUDE, I so hear you,,,,,,
My HDX 18 went across Canada 3x and to Houston Texas 2x (from Edmonton AB), if it could of collected AirMiles,,,,,,,,,
So it was escalated to a replacement, an Envy 17-3 090nr 3D was sent to me, it had a dent by the top left hinge, it was sent out for repair, it came back UNREPAIRED!, was sent out again for the same problem,,,,,,,,
I'm still waiting for a replacement unit since April 9th, (17-3 290nr 3D OR 3 090nr 3D, whichever becomes available 1st).
I'm wondering if the delay here in Canada of the release for the Envy 17-3 290nr 3D is because of the broken WiDi and Intel Switchable Graphics issue. I'm reading that lots of then are being returned for a refund and the non 3D units purchased.
I'm also thinking that the reappearance of the 3 090nr 3D on the USA website (after it was sold out in Canada and the USA) is due to the REfreash not working properly, and HP might be dropping the 3 290nr 3D altogether, and just continue with the 3 090nr 3D that's proven to work (7690m XT bull$#!t to deal with).
So with the delays in production, and the pushing forward of the delivery dates some people are experiencing,,,,,,,,,
Hmmm,,,,,,,
Me thinks something fishy is up.


OH,,,how can you guys here be so concerned with the HDD, SSD setup when you will be receiving a broken operating system(3D units)?
Don't you think that there are more important issues to discuss????



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I previously deleted Adobe Premiere Elements. Is there any way for me to get it back free?

 

Mine just shipped from Shanghai...god knows what am I gonna get.. :-|

 

I m illiterate with HDD configs..But what are the advantages of RAID 0 config.Is it having a back up in case a HDD fails or does it speed up the system ?

 

Reload it from your programs recovery partition.
If you wiped it out with a clean install,,,,
Reload it with the recovery disk you made,,,,,
You DID do one of them, its the 1st thing you did after you turned it on, BEFORE you did all the updates?!
Didn't you?!

 

Yes I too hear you...Misleading marketing tactics mentioning Switchable Graphics for 3D models when there isnt any ..should I say "cheating" if HP doesnt fix it..?

and lack of quality control as well,kinda expected when they cant even have a correct product description in an official website of an multi-national company !!

My thing has shipped and I m worried what I m gonna get.Suspense like thriller yet not so thrilled while wondering what is it gonna be.?
A Sparkling Diamond,A Rotten Egg or just A Lemon..??

 

Hi everyone, I'm planning on buying HP ENVY 17-3270nr but there are several things that I'd like to know as they are unavailable anywhere:

1. What's your battery life in surf mode?
2. How does this graphics card compare with gt660m? better/worse? I red that there are no official drivers yet - I'm not a very technical person, so how difficult for me will it be to set up everything to play WItcher 2 and Diablo III smoothly?
3. Overally, how satisfied are you with the purchase?

Thanks a bunch!

 

I may need to retract my YES reply. Something does not seem quite right. I guess this is the best time to check all this stuff... BEFORE I setup up all my old data, but things take so much time to restore, I am resisting. I am also contemplating making the hybrid the boot device but from the right most (3GB/sec) bay. That would leave the SSD free (and 6GB/sec capable) for the real reason I bought it. More later, if I take on the task of erasing everything and starting from ground zero... which doesn't have a lot of appeal

 

​

1. I have the 3D version but in powersaving mode I get over 4 hours surfing.
2. Graphics is pretty dang good, can be as good or better with some OC
3. My laptop doesn't have any flaws besides some "ghosting" but I don't ever mash the keys when using it daily to really notice.

 

There is no point having an ssd and not using it as the primary device.Seriously who does HP employ to carry out the planning and design.Most of us userscan figure out basic things in a spcae of 3 pages in this forum and HP can seem to get their Think Tank working and I m sure most of us arent even Computer Science graduates.

Maybe U can use a cloning software and try to clone the whole Hybrid into the ssd and check if the Recovery Partition is intact.And then if windows says some serial number error.Then re-enter the serial from bottom panel.Or if after cloning the Recovery Partition is there then do a complete Recovery from the SSD.

I am just thinking aloud options that I can at the moment.

If u decide to try do let us know if it works or not.

I was think of an 120gig mSATA as a Primary Partition so that I can add another Drive to ssd/hybrid to the empty bay.from the look of things seems like a lot of hard work and tinkering and more discussion at this Forum

 

Catalyst Control Center (CCC) will give you the option to set it to the 7850m or the Intel 4000, or switch automatically depending on the type of power supplied to the notebook.
ALSO,,,,
You can assign the type of graphics used for any program, depending on the one or both of the power source's.
Plug the notebook in to the PB and make sure there is AC power to the PB, the graphics should switch over automatically, its the default setting when you received the notebook.
New notebook and its time to read the instructions dude,,,,,have fun.

I'm assuming that you received the NON 3D unit?!



.

 

If he had the 3D unit he would only have the Radeon and not the HD 4000

 

Dude,,,,,read more and talk less.
BOTH the components ARE on BOTH the MOBO's,,,,,,
The Intel HD 4000 is an integrated part of the i7-3610 chip,,,,,,
Its a software issue that's preventing it from working,,,,,,,
Same for the WiDi,,,,,,
AND,,,,
I was addressing Kema97,,,,not you......I'm sure they can respond to my post...

Maybe Kema97 got a fixed unit???



.

 

while your comments are generally correct, it certainly may have to do with more than software... I am not saying I know, but the 120Hz screen, or other support hardware connecting the major components are just as likely. It is exactly the same situation as the 2nd disk bay being wired to a 3GB/sec port. Somebody made a decision, and others live with the consequences. Then again, you could be 100% correct.

 

HP has a tendency to F##K with the components and mod the firmware, they just cant leave well enough alone.

• This started with the Radeon 7690m XT that ATI does not support, and the fix for it isn't even a whole patch, it doesn't come from HP.
• It continues with the HP Momentus 750GB 7200RPM HiBird HDD OEM firmware, HP THROTTLED BACK TO SATAII (3GB/s) with the HPM1.0 firmware. Retail versions have the Seagate SM1.2 firmware running at SATA III (6GB/s). Seagate does not support this drive, will not provide a patch/fix, will not supply the retail firmware to bring it up to SATA 3 speed.
• Now, among others, we have the Intel chip not working properly,,,,Could it possibly be the fact that the 7850m SHOULD have 2GB of vRAM, and HP dumbed it down to 1GB, possibly messing with the FIRMWARE,,,,, AGAIN?!
• As for dumb things down,,,,look at what they did with the i7-3610 SATA III configuration

There is a post on the forum asking if HP is a failing brand,,,,,
Here's your answer,,,,,
Can anyone save HP? - The Buzz - Investment and Stock Market News



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This being my first HP-direct purchase, I refuse to accept this crippled system without at least giving effort to convince HP to make good.

A Dell loyalist for 12 years, and the past 8 months have been utter disappointment...each involving advertised system functionality that was in truth never available (business & home divisions). This HP malarkey is, IMO, slightly worse.

Numerous 3rd-gen Envy documents on hp.com indicate the system comes equipped with the Intel HM76 chipset. In fact, it is not the Intel HM76 chipset, but a chipset "based on" the Intel HM76. A distinct difference regardless if the mods are physical or BIOS-managed.

HP has every right to modify any component they've been granted license to do so. That does not give them the right to market a product as if it's components have not been modified and thusly not performing to manufacturers specs. Then making claims like "we don't support that" leaving end-user with decision whether to risk, for example, bricking or breach of warranty.

For the 2nd time (via email this go around), I attempted to illicit confirmation that if I had configured the Envy with the hybrid plus an ssd would then both primary & secondary have a 6Gbps ceiling. A very straight-forward question. Here is the first reply:

Ok...acknowledgement of the question...puzzled at the additional info request since s/n & purchase date were provided with the email, but I complied. A few hours later...

Thanks for the attachment & link to that which I already have practically committed to memory at this point. I'm well aware of what I thought I ordered, but I did not receive that system. And that makes the 2nd perfunctory reply...and a reasonable affirmation of my suspicion.

In conclusion, finally, this isn't solved by simply returning for refund within 21 day window. I've grown tired of companies believing they have no accountability to the individual consumer. I fought Dell and they remediated, in $s, to my satisfaction. In this case, I just want the Envy with an unabridged HM76 chipset...just as HPs public documentations imply. Is there even a cost factor in such a configuration vs. the one in-hand?

If you feel similarly, give HP a little grief. If they ignore us, communications with the BBB & Consumer Protection Agency can be quite cathartic.

 

1> Post links to the information regarding the "based on" the Intel HM76".

2> I don't believe HP has to be granted permission to mod any hardware once they purchase and own it, it just looses the support/warranty of the original manufacturer of the component.

3>

• mSATA is SATA 3 6GB/s
• Bay 1 is SATA 2 3GB/s
• Bay 2 is SATA 3 6GB/s
• This setup cripples anyone that has 2x 2.5" SATA 3 SSD's that wants to RAID them, down to SATA 2 speeds.

HP is (in some units) supplying the crippled Momentus 7200RPM HiBird (3GB/s) as a boot drive, in bay 1, that has a SATA speed of 3GB/s .
The Momentus is capable of, 6GB/s.
So is HP trying to match a large capacity drive to the speed of bay 1, rather than trying to source and sell older SATA 2 SSD's?
Or does HP get a kick back-discount from Seagate because now that HP messed with the firmware they will no longer warranty it.
There has to be something in this ($$$$) for HP to do this.
OR
They have hired a bunch of crack heads for the design teams.



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To comment this:

HP wouldn't modify hardware if they aren't allowed to (well, they propably even don't). This is just like any other brand (Medion in Germany for example) who order slightly modified hardware. So you have to download drivers from their homepage.
I don't know why, but they do and they are allowed to.

You really think they buy hardware and "solder some wires" to make it incompatible? That would just be awesome The thing is: They order it just in that incompatible way from the original manufacturer.

 

Seriously dude, you lost me, I don't even know what your point is.
Doesn't matter to me anyways, I'm not addressing you, I'm finishing the chat in PM with the OP.

 

I subscribe to the notion that for the most part, things get done, the way they get done, because:
a) they are easiest to implement
b) they are the most cost effective
(unless maybe, your Mother has a say)

but as NOT to cause anymore confusion, let it be understood for everyone's sake, with the laptop face down, the removable panel off, and the battery positioned to the right:
(I don't have a mSATA... so I can't comment on it, for sure)
- The Leftmost disk bay supports 6GB/sec
- The Rightmost disk bay support 3GB/sec (closet to the battery)

As far as the hybrid is concerned (as far as I know), it was never publicly advertised as a ST750LX003 (even though the internal label DOES say that, albeit: HPM1), just "A HYBRID" (if I am wrong, ignore this argument), and since the previous 500GB model was only SATA II compliant, who's to know, if someone didn't cut a deal to use up all those old SATA II controller boards?!?

The problem we have, is without an insider contact, all any of us can do is understand how things stand today, and/speculate (b!tching and moaning optional).

 

Since no replies to my Beats Audio issue, the issue resolved itself once I started to apply the Utility Software updates from the HP tech support website. So obviously, it's a software conflict issue which HP tech support emails have stated but they obviously don't know what's causing the conflict.

Got the Beats Audio volume indicator back but pushing the dial no longer brings up the Beats Audio Control Panel though I do have access to it via the Control Panel.

1 mess fixed while another is created. Oh, well.. at least the volume indicator is back!

Now I'm wondering what to do with the battery when it's time to replace it as it appears that it's "sealed" and HP tech support said I "have" to bring it to a HP affiliate to swap out the old battery for a new one when the time comes.

Can't I just buy the battery and do it myself?!

 

Yes, you can. It's just some Philips screws with a seal on it...and a connector beneath the 2nd half of the backcover.
It's very easy to replace it, when time has come. I already disconnected the battery, since my Envy is a DTR and I don't want the battery to be broken after a year or so.

 

Ah yeah i was gonna do the same, but i have a 3 year carepack. So I'll most likely get it replaced every year and then, right before my warranty expires.

 

OK, lets get this straight right from the start!
I'm a WOMAN, I know about computers, I'm an advanced user.

I like the style of the ENVY 17 3D, the more robust hardware over the MBP.
I have read BOTH forums thoroughly.

My observations are this:
> The i7-3620 is locked down to: 1x mSATA @ 6GB/s and 2x HDD's, Bay 1 @ 3GB/s and Bay 2 @ 6BG/s
> The 750GB Hibird is NFG as its modded to run @ 3 GB/s
> The Intel HD 4000 and WiDi don't work due to a software issue, there may/may not be a fix in the near future.
> Removing the battery voids your warranty as its screwed into place and sealed there.

Are there any more issues that I my be missing to make an informed purchase?

 

Some of us are now waiting a month to get it. Some have reported build issues like to much felt on the optical drive preventing the disk from ejecting and a few others but overal people are happy. Some have complained of shortened or poor battery life vs the non3-D version due to non switchable GPU (since the switching does work on non-3D). If you haven't been exposed to this forum it is more about the refreshed 32xx ..

http://forum.notebookreview.com/hp-envy-hdx/661692-now-available-envy-17-32xx-intel-ivy-bridge-amd-7850m-152.html

 

From what I've been reading is the Envy 15 has more build issues. My Envy 17 3200 3D came in basically perfect shape... Just the battery issue is my only gripe since I am a student.

 

I know the chipset is capable of supporting two 6 GB devices. I also know one HD bay is 6 and the other is 3. I heard speculation that the MSATA was 6 but don't remember anyone confirming this. Was it actually confirmed the MSATA port is 6 GB? I do not know. If HP crippled the hybrid drive there may be two 3GB & only one 6 GB ports. Anyone know the confirmed answer?

 

Hi all. I bought the HP Envy 3070. Just turned it on and wanted to know what to do first. So far it looks good, but is warm on my lap. Also, the text on the Internet Explorer page seem fuzzy. Any advice?

Are there extra programs from HP I can delete?

Settings that will enhance my experience?

What's the best anti-virus software to download?

Thanks.

 

Hope this all helps

 

First, let me say thank you for responding! It's a 3070NR. I didn't know that the Norton anti-virus was included, so that's cool. What do you mean about back up discs? And no, I'm not used to high res screens. This is my first and the words on this forum just looked a little fuzzy to me.

 

The screen should be crisp and clear but your eyes may not be great, only you know that answer. If the computer was new, not used, you need to create backup disks for the operating system and drivers and software. You will need blank disks to do this. HP has created a program to do this for you, all you need to do is provide the blank disks. If you read your QuickStart guided or read it online it will show you how. Just note you can only do this one time so store them in a safe place in case you need them years down the road.

Was your computer bought new in the box , retail, online, from HP?

 

I bought it new through Amazon. It's not my eyes lol. Is there a screen resolution I should set it to? I will look into getting some blank CDs. I definitely have to read up on the machine and get used to Internet Explorer. Any other tips?

 

OK I just was messing with the cursor bar and the magnification shifts into and out of focus. It happens when I try to move the mouse around.

 

Are you using a mouse or track pad. Sounds like the mouse you have may zoom or decrease the screen. That could be your problem. If your using a mouse turn it off, reboot, and see if that helps.

 

I'm using the track pad.

 

If you don't mind me asking how much did you pay? What are your specs. If that is too personal no problem.

 

Product Features
Intel Core i7-2670QM 2.20 GHz ( Cache)
8 GB SDRAM
750 GB 7200 rpm Hard Drive
17.3-Inch ScreenRadeon HD 7690M
Windows 7 Home Premium 64-bit , 7hours Battery Life
Processor, Memory, and Motherboard

Hardware Platform: PC
Processor: 2.2 GHz A110
Number of Processors: 4
RAM: 8 MB
RAM Type: SODIMM
Memory Slots: 2
Hard Drive

Size: 750 GB
Manufacturer: SATA
Type: Serial ATA
Speed: 7200 rpm
Graphics and Display

Graphics RAM: 1024 MB
Ports and Connectivity

USB 2.0 Ports: 1
Cases and Expandability

Size (LWH): 20.2 inches, 5.9 inches, 13.6 inches
Weight: 11.5 pounds
Power

Battery Type: Lithium ion
Rated Charge (normal use): 7 hours
Wireless

Wireless Type: 802.11bgn
Warranty and Support

 

Didn't see the price. Looks good.

 

I have an HP envy 17 3D and an Envy 17 both 3000 series. The widi no longer works on either. Both say cannot load dll file. Anyone else have this experience?

 

That would be a OS problem, not hardware problem which is the better of the two to have. If it just started do a windows roll back to a date before the problem and hopefully you will be goog to go.

 

My bad for not saying anything. I have tried that, as well as reloading Intel wireless programs. I have double checked what is enabled and disabled based on Intel website giving corrections for this issue. Many people having this issue on different brands, but some of the others have been corrected, but it does not work on my envy.

 

Same thing happened to me awhile back. Auto windows update installed a "new" better driver. I Rolled back the driver & all good. Try that before doing reg edits or reload. Also did you try to delete the device in device manager & reboot?

 

As I said in previous post, already tried that.

Found another blog on intel website, and uninstalled and reinstalled 2 intel apps in order, and now it is working. This is not just an HP issue, but also Dell and Asus from what I found.

 

Ok, you said you did that , a windows roll back, was what I thought you where replying to. You did not say you deleted the device in device manager or roll back the actual driver itself. Sorry for the miscommunication but they are three different things and you never know how computer knowlegeable the other person is. Glad you got it working none the less. Happy Envying

 

Yesterday, I did compose and what looked like a successful posting, but there's not a trace.

My progress with HP is going slower than expected. Following a 600+ word email detailing my concerns & particular issue with lack of 6Gb/s on the secondary, support replied asking for additional details to which I replied with just a few words about SATA speed

A few hours later, I received an email with exhaustive detailing of modifying my network adapter settings. Then I replied with specific request that my case be escalated. I still have not received a yes/no answer to whether the secondary would be 6Gb/s if I had configured with an SSD too (I've made 1 inquiry via phone and 2 via email). I also asked about the mSATA speed...the questions are simply evaded.

I'm told I'll receive a phone call from someone this week.

AU4U...the based on verbiage was my label for the HM76 chipset as it seems to be operating in the Envy. No clue whether HP has made physical mods to the chipset or effected performance thru BIOS...the end-result is the same (with a locked BIOS)

Is it confirmed that the mSATA is 6Gb/s? If so, that decision required a "unique" train of thought ...and I would have to bow out peacefully.