*HP ENVY 17t-3200 3D 3rd generation IntelCore i7-3610QM Overview & Specs - Laptops - CNET Reviews

HP ENVY 17t-3200 3D CNET Reviews Broken Components Broken System Missing WiDi and Intel HD 4000 graphics

If you are not happy with the Unswitchable Graphics and unusable Widi (Wireless Display) features that you paid for, save the following URL and submit your Reviews. Pass this on to everyone you know and we the people just might have a chance to get HP working on updates.

Review away and enjoy! (HP has disabled a review for this product and takes off the contact information that I have listed below on their HP Forum, see for yourself)

Re: HP Envy 17 3D CTO 3200 HD 4000 graphics/WiDi locked out ... - HP Support Forum

Watch this post linked below and really see for yourself, check it today and tonight, this number that is listed below HP really does not want the public to have.

Re: HP Envy 17 3D CTO 3200 HD 4000 graphics/WiDi locked out ... - Page 2 - HP Support Forum

Thanks to 'Patrica.k.' there is a way to still write a review:

HP ENVY 17 3D Ed. User Reviews (2.6 GHz, SSD 160GB+HDD 750G Hybrid, 16GB RAM) - Laptops - CNET Reviews

Note: It appears HP has put a cease and desist on CNET's review for the HP Envy 17t-3200 3D so reviews are disabled. Please post below what features are not working and any current issues your having such as the post listed below.

If there are tons of bad reviews I will submit this link to HP myself so they can see how happy their customer are.

Contact Numbers to file your complaints and demand for a update:

HP Retention Department (Resolution Department) 877-917-4380 ex 93
Hewlett-Packard Company Executive Customer Relations 800-756-0608 (option# 7)

Well My Email is off to Cheron Zamlich - She's going to be busy for quite some time when she gets it tomorrow.

Cheron Zamlich
Hewlett-Packard Company
Social Media Ambassador
1 800 756-0608 Opt # 7
[email protected]
Monday-Friday, 8:00 AM-5:00 PM Pacific Time

 

I just submitted this, it takes a review before they post it on their page. It may be up to 72 Hrs before we see it.
User reviews on the HP site take that long.
EDIT: Both showed up as user reviews on the products page.
HP ENVY 17-3290nr 3D Edition Notebook PC | HP® Official Store
HP ENVY 17t-3200 3D Edition Notebook PC | HP® Official Store

HP Envy 17-3290nr Overview & User Reviews - Laptops - CNET Reviews
Broken OS, No iGPU Intel HD 4000 or WiDi working

1) Big 17.4" 1920 X 1080P HD Screen
2) 3D play back of games and movies
3) Fit and finish is OK
4) Set up includes 1x mSATA and 2x 2.5" HDD/SSD bays available.
5) 2 Fans accomplish good cooling with HP's 'Cool Sense' technology
6) Nice KB lighting

1) No working Intel HD 4000
2) No working WiDi
3) Locked down Bios, advanced features are not available
4) Dismal battery life
5) Battery is not user replaceable while under warranty
6) Removing the battery while under warranty VOIDS your warranty

The switching from the AMD HD 7850M to the iGPU Intel HD 4000 is broken, it does not work.

The WiDi does not function as it is dependent on the iGPU Intel HD 4000 to be in working order.

Due to the non functioning Intel HD 4000, and only the AMD HD 7850M functioning, you will get less than 3 Hrs of battery life surfing the net WITHOUT viewing any flash media and having a minimal amount of tabs open, while on battery power.

You can only accomplish this IF you turn off the Bluetooth, Key Board lights, Proximity Sensor, apply the 'Power Saving Mode', turn the screen brightness down to 30%, remove all USB peripherals, etc, etc.
As for Blueray playback, you must shut down the WiFi as well to ONLY get 80% through a disk before the notebook shuts down.

This is unacceptable configuration decreases performance and functionality of the 3rd Gen i7 that HP has put into the notebook. You are better off purchasing the NON 3D version as it is NOT crippled by this broken OS.

Hp falsely leads us to believe that they are a functioning part of the notebook by listing the specs on their notebook features page and in their Maintenance And Service Guide.

This is one messed up notebook from HP's most expensive top end consumer line, they are aware of the issue, yet HP continues to distribute the product.


View attachment 80486
View attachment 80487
View attachment 80488

 

The only way to get HP to fix the situation is to STOP buying HP. I have the 2nd Generation 17 3D (SB), and switchable graphics works. The caviat to this is that HP has NEVER released driver updates. Machine is approaching a year old, and only one set of video drivers. HP needs to wake up and smell the coffee...these new machines are flawed and need attention...If sales slow down or returns rise...they will notice...

Unfortunately, people get the discount coupons and jump right on it...tell everyone you know that is considering a laptop purchase to come to these boards...they'll get the message

 

Oh, Is HP Envy 17 really that bad?

I have placed my order for HP Envy 17 3D & coming on 31st of July.

 

You will not be happy with the battery life, and you cannot use the WiDi.
These are 2 options that you paid for.
I want the WiDi for my TV.
I have had 1 notebook pulled off the coffee table and onto the floor and damaged because of the HDMI cable was tripped over,,,,by a big, stupid, dog......

 

​

Depends on what is important to you. I have the 2nd gen Envy and the switchable graphics works as does WiDi. I use switchable all the time but not Widi. Using the Intel graphics chip on battery, with my brightness set to 60%...I get 3 hours 30 minutes of battery time. Where if I keep the AMD active...I lose about an hour. I have a six cell battery. My son's Pavillion, same gen, gets about six hours battery on the Intel and about 3 hours on the AMD...he has the nine cell battery...

There is a difference.

With all that said...I wish I had the newer gen Envy. I am not a big fan of switchable grapics, because updating drivers is almost impossible. HP never updates their drivers, and I have to be very careful what version of Mobility catalyst drivers I can install and have switchable graphics continue to work. In driver versions 12.2 or higher, I lose control over my card, so I am kind of stuck with 12.1. With the new machines...you can update the video drivers to your heart's content...There is a catch 22 to all of this

 

> What are your settings? Whats ON and whats OFF? What are you doing? Watching a BD movie, surfing the net with 8 tabs open and watching youtube, with some flash games mixed in?
>> Once again, what are yo doing? is your lappy just sitting on a table idling?
>>> Check out Guru3D.com for a fix
>>>> NOPE, ABSOLUTELY NOT, THERE IS NO UPDATE OR DRIVER FIX FOR THIS MACHINE.

 

"I am Social Media Ambassador for Hewlett Packard.

I am sorry to read that your experience with your HP product has not been a positive one.

If you would like to discuss your comments further please feel free to contact me.

I would need to confirm the serial number of your HP ENVY 17-3290nr 3D Edition Notebook PC to do further research.

Looking forward to talking with you."



Regards,

Cheron Zamlich
Hewlett-Packard Company
Social Media Ambassador
1 800 756-0608 Opt # 7
[email protected]
Monday-Friday, 8:00 AM-5:00 PM Pacific Time

The views expressed in my contributions are my own and do not necessarily reflect the views

and strategy of HP

Well My Email is off to Cheron Zamlich - She's going to be busy for quite some time when she gets it tomorrow.

Please post comments on any contact with HP concerning the Envy 17 3D 3200, I would love to know what is being said.
Thanks

Broken 3d complaint poor workmanship not working angry ripped off materials substadard crap components intel hd 4000 amd hd 7850 switching broken hp poor programming broken operating system defective bios

No response from Zamlich for me either, I don't think I will receive one either.

Hot off the press and emailed to me:

Hello RogueTitan7,
You have received a private message in the HP Support Forum.

From: SunshineF

Subject: Your recent post

Body:

Thank you for visiting the HP Support Forums. While we don't take the removal of information lightly, I'm sorry to inform you that your recent post has been edited to remove some legal discussion. From our Rules of Participation:

Think before you post: You may not use, or allow others to use, your registration membership to post or transmit:
a) "Rants", "slams", or legal threats against HP, another company or any person.

Content Removed: "You may have forgotten this; However, I am invoking the 1st Amendment which gives me the freedom to post a number, name, thought, review, and much much more on this forum which is for the public. Once again to those who are not able to use their locked WiDi or Intel HD 4000 graphics please contact the following number: 877-917-4380 ex. 93 To whomever removes this number again will be subject to legal action, this I can promise. "


This forum is not a venue for legal discussion. As you agreed to abide by the Rules of Participation when you registered, you must abide by them in your posting:



"By participating in the HP Consumer Support Forum Site ("Site") you are agreeing to these Rules of Participation, the HP.com Terms of Use, the HP Online Privacy Statement, and any other terms included by HP on the Site. If you don't accept these Rules of Participation, the HP.com Terms of Use, the HP Online Privacy Statement, and any of the other terms, you are not allowed to use this Site."



I strongly suggest you read these Rules of Participation closely to avoid any further violations.



As this is a peer to peer community, if you wish to reach HP, you may use the contact information found here: http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have any questions on this matter please feel free to send me a private message.

Thank you

Sunshine F

Now I have been banned from the HP Forum:

We're sorry, but you have been banned from using this site.
You have been banned for the following reason:

Continuing to violate the "Personal Information" guideline by posting an internal extension to a public forum, despite numerous warnings.


You have 2879 minutes remaining on the ban.

 

47 Hrs, 59 Min,,,,,2 days,,,,,big deal, I got banned permanently for posting Envy 17-32xx 3D issues.
It is a private forum, you agreed to their 'Rules Of Participation' when you signed up for an account.
PAY ATTENTION TO THEIR FORUM GUIDELINES!..........

 

Numbers HP does not want their customers to know about. Please call with all complaints = Surprise HP!

Enjoy Folks

HP Retention Department (Resolution Department) 877-917-4380 ex 93

Hewlett-Packard CEO Company Executive Customer Relations 800-756-0608 (option# 7)
Email: [email protected]

 

Try this as well.

View attachment 80854

There will be no updates, Envy is at the end of development, 3rd Gen Rev1, that's it, no more development past the 3 gen.
NO SOFTWARE UPDATES UNLESS IT EFFECTS WINDOWS OS SYSTEMS.
You best get a refund, or exchange for the non 3D unit.
HP stopped developing the HDX series at 3rd gen, I had the HDX 18- 1374CA, the 13 is 3rd gen series., it had the 12xx series as well as the 11xx series.

What's next?, maybe recycled components into a new case, possibly new hardware, who knows.

If you missed your chance to exchange because you just found this, try to escalate high up to HP AMS TCO Escalations Team and get the non 3D version.

 

Well the good news is my HP case manager has agreed to refund me in full after I emailed her all the phone numbers that you provided and asked if they were all correct in order to get in touch with the appropriate people to get my situation resolved. I already have return shipping labels that were emailed to me from my HP case manager in the Retention Department.
This is my final post to this thread.
If you are someone going through the same situation do as I have done and it should be smooth sailing.

Good luck everyone.