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    HP Envy 14 2XXX screen flickering problem

    Discussion in 'HP' started by Ezad12, Feb 9, 2012.

  1. Ezad12

    Ezad12 Notebook Enthusiast

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    I've got the second generation hp envy 14 beats edition with i7. My problem arises whenever I tilt the screen to a certain angle. I would assume that it's a problem with the cable for the lcd.?
    Anybody having anything similar?

    I have opened it up and tried to get to the lcd cable but do not have too much experience "under the hood" of laptops so all I could do was check to see if the ribbon cable was actually out of the socket. Everything seemed fine so I reassembled and hoped for the best. The flickering has come back.

    To describe the flickering: when the laptop scree/lid is moved to a certain angle or through a certain angle there are neon colored vertical lines that appear on the screen and every once in a while the screen actually goes black.

    It is a new laptop and I have only had it for 6 months. I also have the 3 year warranty on it so if the consensus is to ship it back for repairs I will do that. I just don't want to go a week to a month without it. Also if that happens, any advice on shipping back to hp for repairs?

    Thanks
     
    Ezad12, Feb 9, 2012
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  2. yknyong1

    yknyong1 Radiance with Radeon

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    Cable fault.
     
    yknyong1, Feb 9, 2012
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  3. Ezad12

    Ezad12 Notebook Enthusiast

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    what would your next step be?
    should i go through hp to get it repaired?
    should i open it up myself and fix it with the pdf manual?
    should i set fire to it and collect on the insurance/accidental damage? :confused:
     
    Ezad12, Feb 9, 2012
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  4. yknyong1

    yknyong1 Radiance with Radeon

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    Go through hp to get it repaired.

    Insurance usually comes with an excess you have to bear.
     
    yknyong1, Feb 10, 2012
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  5. Ezad12

    Ezad12 Notebook Enthusiast

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    care to explain that a bit?
    any tips for sending my laptop in? keep hdd?

    any reason why you chose sending it in versus doing the repair myself?
     
    Ezad12, Feb 10, 2012
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  6. yknyong1

    yknyong1 Radiance with Radeon

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    If you do the repair yourself, it may not be just reseating your cable. You'll have to find a cable with the correct gauge if the cable itself is faulty.

    You may request HP to allow you to keep the HDD.
     
    yknyong1, Feb 10, 2012
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