HP Envy 14 Beats - Top of Screen cut off by a few pixels

Hello all,

I purchased a Envy 14 Beats edition and the first one I received had the top six pixels of the screen pushed under the glass bezel. I called HP and they were happy to send me a new unit (it took 3 weeks) only to have this unit with the same problem only slightly less (it cuts off about 3 pixels).

I searched the forum and found only a couple people mention this problem, they all had Envy 14 Beats edition. Is there any official news on this problem, I am not sure if I should ask for a refund or give a third one a try (most likely will take another 3 weeks).

If this is a problem with all of them, I am really distraught as I cannot find a different vendor that seems to have something similar. I really like the laptop accept for this problem.

So I want to ask people with Beats if they have no problem or have a problem.

Thanks in advance!

 

I just received my i7 Envy 14 Beats Edition two days ago and I noticed this as well. It seems like whenever I maximize a window while in Win 7 a few pixels are hidden or cut off by the top glass. It doesn't really bother me, though, and if both of the machines you've had have the problem I'm thinking it's an unfortunate part of the design.

Besides this, I haven't found any problems with this machine. I love how solid it is and how the screen has no problems. It's a refreshing change after experiencing a lot of build and quality control issues with my Alienware M11x R2.

If you do try a third machine, let us know how it goes. I'm curious to see if it has the same problem.

 

I really love this laptop. I really need advice to see if every Beats has this problem or if it is just really bad luck on my part.

I called support and the rep told me "My supervisor said this is a known issue" and they will be glad to swap it out a third time. However, I am concerned about the turn around time and how long it will take. I really have no patients on computer orders and I have been waiting for a month now heh.

Is there someone with a 100% screen?

 

Hey bfone

I ordered a BE last week, still waiting on it to ship but I'll post here once it arrives.

Also if you'd ask for your 3rd machine, just tell HP to ship it out while you hold on to the other one because you desperately need a computer for work/school. Just switch HDD's when the new one comes and ship the old one back (cross your fingers the 3rd time is the charm). Some people have gotten them to do it.

 

I'm looking at mine, and I'm not seeing this. The only way I can imagine measuring it is by pushing my mouse all the way to the top and seeing if the tip is cut off.

Simply put, on my Beats Editions, I don't have this effect. Should I look for something else?

 

No that's about it. If your mouse is cut off then your screen has been cut off, otherwise you are fine.

 

Nope, you seem to be good if your mouse is not cut off!

Alright, I am sending my unit back tomorrow then. I love it so much and it is hard to part with for another 2.5 WEEKS!!

P.S.
After using my rig for 2 days it is by far the best laptop I have ever used. Gaming works great!

 

Okay, durn it, now that you mention it if I look reeeeaaaallly closely, I think I might be losing a single pixel. On the right side of the screen, it might be two, so it's not uniform and that's why I didn't notice it at first.

And now it's gonna drive me crazy.

 

My mouse is not cut off at all, but there are still a few pixels lost on the top. Like wnand32, mine seems to be more cut off on the right side of the screen than on the left. It's only really visible when a window is maximized.

I'm also wondering now if anyone else has this problem and if it's worth it to get a replacement machine from HP.

 

I looked at mine and it is a little high, when I push my mouse to the top it does cut off the tip of the pointer. I never really noticed it before. Other than that my machine seem really good in all other aspects.
If I push the pointer to the top and push the screen all the way back I can see the tip of the pointer, when I bring the screen level up and down I loose the tip. When you say a pixel how much is that?
Seem you can really tell when looking at the box in the right top corner.

 

Yep, that's just about right. The bezel's just a little overlapping and has a lip that obscures just a tiny bit of the screen.

When I say a pixel, I'm just guessing. It's just the very tip-top of the arrow (on the left-hand side; maybe two or three on the right). Certainly, it's not enough to matter at all when using the system, it's just one of those things that will drive me crazy because it's not "perfect."

 

Mine is pretty much the same. I know there are only a few of us reporting this problem, but it seems like it might be common. It does bother me a bit, but I don't think enough to exchange it. You never know what you'll be getting in an exchange, and everything else on the machine works perfectly. I've had notebooks with so many other problems before, and this machine is one of the most well built I've ever had. I'd rather have a slight bezel overlap on a small portion of the top right of the screen instead of a dead pixel, broken hinges or uneven backlighting.

EDIT: I checked out the Beats Edition at two stores here in Tokyo tonight, and they both had a few pixels cut off at the top right. This leads me to think that unfortunately it's a design flaw.

 

Hmmm, I am quite concerned about this. I may have to return for a refund. My problem is for a 2k machine it should be perfect, even the cheepie 300$ rigs don't have this problem.

Any suggestions on a similar model? My alternate laptop was going to be the T410s I am a big ThinkPad fan

 

Not if this is normal or not, should the pointer completely disappear on the right side of the screen?

 

Yes it disappears on the right and the bottom side of the screen. It should stay visible at the top and left of the screen.

 

Hm, on the left and top side you should see the full cursor incudleing the one pixel black point. On the bottom you should still see one black pixel where the point is. On the right side you should see the entire height of the cursor as a one pixel wide black bar.

 

This is how mine is, so the only issue is that the top part of the bezel simply isn't straight. Odd.

I'll add that my wife thinks we're all completely crazy for worrying about it, because (at least on mine) it's not something I'd have ever noticed if it wasn't pointed out to me.

 

I have a non-Beats Envy and have this problem... do you guys also notice your webcam off-center in its hole? On mine it looks like the whole internal screen/webcam assembly is mounted off-center in the bezel.

 

Now that you mention this, yes the camera lens is off center, it is near the bottom of the circle.

 

ok finally someone is complaining about the same problem as i mentioned in the E14 thread previously.

seems like even getting another set wont help since its some kind of a design flaw.

guess i shall not waste my time going down to the service centre.

hai sad, a near perfect laptop for me NEAR.. ARGH

 

I noticed your post but it was when the forum was having database problems and could never reply. I will keep trying to get it fixed and if they resolve it I will tell you guys so you can get it fixed too!

 

My webcam doesn't seem to be off-center, and it's only an extremely small portion of the top right that is cut off by the bezel. While it's disappointing, for me it's not something I really notice and I don't think it's worth going through a service exchange.

 

My Beats edition has the cutoff problem too and it's a lot worse on the right side of the screen than the left. Really unfortunate that a high-end laptop would have this sort of problem.

 

My MacBook Pro (early 2008 edition) had edges around the trackpad that were so sharp I literally cut myself on it once. It also got so hot that it was absolutely unusable without a sturdy laptop tray. Also, many of the keys were misaligned, so much so that the keyboard was like a topographical map. And from what I understood at the time, many of those issues were rather common to that machine.

Every manufacturer, even the vaunted Apple, has build issues. Other than this one issue, my Beats Edition unit is incredibly solid--by far, the most solid machine I've owned, which have included the MacBook Pro, various Toshibas, some Sonys, two Acers, a Dell, and a Fujitsu.

 

I completely agree. Almost every computer I've owned has had something wrong with it. Some problems have been small, like scratches or paint bubbles, and others have been more annoying, like uneven backlighting and non-functioning media drives, and I've found it rare to get a machine that is absolutely perfect. My Alienware M11x has had the LCD replaced three times, the keyboard replaced once and the techs messed up other things on it so many times that I ultimately got a replacement machine. So for me the Envy 14 Beats Edition has been a much better experience. A few pixels cut off from a hardly noticeable small portion of the top right screen is no big deal to me and I think this machine is very solid.

The only machine I've ever had without any flaws is the NEC that my Beats replaced. It didn't have one single problem out of the box, is extremely sturdy and though the GPU is showing its age it is still functioning like a champ after 2 1/2 years of heavy daily use.

 

My previous laptop (that im now back to using) of 4 1/2 years really did not have any build issues like these that I could spot. In fact, while looking at some class mates HP laptops of various other models they do not suffer the screen defect, and those machines are less expensive than the Envy 14. I really just can't justify spending 2k on a defective rig. I returned the laptop for now, HP said they will look into the issue and see if the factory has fixed the problem and get back to me.

 

Build issues are never any fun, and I understand how you feel. I think my experience with the M11x made me so happy that I don't have any other issues beyond a few lost pixels. It does seem that yours was worse than mine. I'm pretty sure I only have a pixel or two missing in the top right corner.

I'm curious as to your configuration, though, and how it ended up costing $2k. I ordered direct from HP Japan and got the i7 with 4GB of RAM and a 640GB 7200RPM hard drive and it came out to just around 140,000 yen. Did you have the maxed out configuration?

If HP does ever get back to you about the factory fixing the issue, please let us know if you can. I think I might give HP Japan a call about it as well just to see what they say.

 

Haha, yep im a huge nerd and pick every option minus extra software. I also picked up a carrying case and the 3 year warranty. I had it configed with 7 Pro but prob will go with 7 Home Premium for cost purposes

I am terrible i know!