HP Envy 14 With Radiance order cancellation discussion:

huh? where did you get that from? the true story is that I originally bought the Envy with the BV display from HP about the same time as I ordered the Radiance display from parts store. I returned the BV Envy as there was a better deal that the Microsoft store offered. Then returned that because HP was selling the Envy with Radiance screen with $500 coupon. That order got cancelled, but ended up getting $700 off and new order with 256gb SSD for same price as original order with Radiance. So waiting for that order to ship and then will finally swap BV for Radiance.

 

What was wrong with your display? I just sent mine in because there are specks of dust under the glass . I hope FedEx does Saturday deliveries for Priority Overnight shipping, otherwise my laptop will sit there until Monday... it was originally supposed to be delivered today "by 10:30 AM" but was apparently delayed because of the weather! argh

 

i am not sure how to react now ... need to wait for 12 more days

Dear Valued HP Customer,

Due to production delays we will be unable to ship your order on the original estimated ship date. The revised estimated ship date for your order is 2/16/2011 or no later than 10 business days from the original estimated ship date. However, if we are able to complete your custom order prior to that date we will ship it out and you will receive a shipping notification e-mail.

If you prefer not to wait you may cancel your order by either replying to this e-mail message with your order number or calling our toll-free customer service number at 866-217-6014 between 7:00 A.M. - 2:00 A.M. Eastern Time. If you choose to cancel your order, your refund will be released by HP within 24-48 business hours of cancellation confirmation. The posting of your refund to your credit card, e-finance, or PayPal account is subject to your bank’s processing time which usually takes 3-5 business days.

If we do not hear from you before we ship your order, we will assume you have agreed to this shipment delay and still want your custom order. As soon as your order is ready for shipment, it will be assigned a tracking number with our carrier and you will receive a Shipment Notification e-mail from us. You can then check your tracking number online to obtain the estimated delivery date.

We apologize for any inconvenience this delay may have caused and thank you for your patience.

Additionally the winter storm has significantly impacted delivery operations. Customers should expect delivery delays in the following states: Texas, Oklahoma, Missouri, Kansas, Illinois, Ohio, Michigan, Wisconsin, Indiana, New York, Massachusetts, Vermont, Rhode Island, Connecticut, Maine, and northeast Pennsylvania.

Sincerely,
Customer Service
HP Home & Home Office Store

 

Haha, wow so you basically got almost $200 off the SSD (incl. the $340 for the Radiance)?! This almost makes me wanna ask HP for a discount for not cancelling my order.

 

I got a similar deal, and will be ordering the screen. You know its funny, after HP making up for it and me doing the screen swap, Im getting the envy w/ 256 SSD and Radiance for $1200.

 

IF we get the screen

 

we WILL! I dont have much faith, but you never know

 

i got the same email but with an earlier shipping date (02/10/11). What should I do guys? Chat/call them to try to get some discount or a 2-day shipping?

 

same story here did you order the i7

 

About the availability of Radiance at the parts store.

At first when HP canceled my order and sent me a message:
"...Thank you for your recent computer order. Due to an overwhelming response to our Envy 14 series and Radiance Technology we are unable to build your notebook as ordered. Unfortunately, the Radiance display is no longer being made by our supplier. As a result of this supply situation, we have had to cancel the notebook portion of your order. We regret this occurred and sincerely apologize for any inconvenience this may cause you. ..." I was very disappointed but understood the situation.

Now I find no way to justify their behavior.

HP just hit rock bottom by selling Radiance on parts store but "doesn't have any Radiance" and break deals for customers who bought and paid for a new laptop with Radiance display.

Since I'm not a USA resident and ordered my laptop with the help of my cousin, I can't fight this injustice. otherwise, I would have gone all the way with them via the legal path.

I hope this fiasco will create enough waves to make them pay for such behavior, although I'm realistic and know as well as them that they can do whatever they want without any consequences.

 

Well, while true that lawsuits against companies "sometimes" will motivate them to clean up their act. I do hope HP has learned something from this episode and will be careful in the future when trying to sell premium products and making sure their "in stock" levels are accurate.

P.S. I can't help but wonder if outside of the NBR forum, there are any unhappy Envy 14 radiance cancelled people who have or plan on seeking legal action against HP. I am not aware of anyone on NBR who has gone the legal route.


KJ

 

And you guys thought your orders getting cancelled was a bad thing!

 

Initally I was happy because I wound up getting the SSD. I then considered buying the screen in the parts store, but after really giving it some thought, I'm not going to cave. The fact that they sell the Radiance in the parts store appalls me. They have not heard the last of me. I'll keep you guys updated with what I do. I have some friends in law. I intend on fighting this for as long as necessary.

Honestly, it's one thing if they ran out of stock and some people got screwed. The fact is that they are STILL selling individual screens for a HUGE profit. It's ridiculous.

 

I will stay tuned to your updates. Best of luck in your pursuit of justice. I've got yo back.

KJ

 

I have only heard of one person sucessfully getting a radiance screen from the parts store and they ordered it back in December. I would agree with you if somebody can confirm that they currently have this in stock.

 

Well, don't get too worried a out when your Envy reaches the Service Center; the problem is that, once it gets there, it will just sit for weeks apparently, and you will have no way of knowing when - or if - they will have a raidance display to replace yours with. Mine had blue streaks in the upper right corner of the screen - looked like you took a medium point blue felt tip writer and drew two straight lines about an inch from the top of the screen, about an inch apart. There were a few other smaller blue marks.

Of all the people with claims on a new Radiance, you would think your and mine would be the least vulnerable - we are both making warranty claims for a nearly brand new computer. If HP sold all of its Radiance displays so that we - and the thousands who bought E14s w/Radiance displays last summer, when thousands purchase these with 2 year warranties, never imagining HP would make the boneheaded move of selling ALL the radiance displays they had in stock for warranty replacements over a 3 day period in January 2011, 4 months or so after they had discontinued the feature due to lack of supply...well, these "legacy" owners (from way, way back in mid-2010!) will wake up one day very soon to find they'd better hope they won't need to make warranty claims for problematic radiance screens - not to mention you holders of ADP warranties who dropped yours and cracked the screen - all I can say is, What A Company!

Seriously I have had many, many good dealings with HP, some of the best were after they've made serious errors. But this time the purchase was for personal use, not business, and it was as a gift to someone who is a graphic artist and who became paraplegic after an accident 3 years ago. I felt so elated to see I could do this for him for so little money. And it will mean getting an MBP 15 with the hi-def screen for $2,300, $1,400 more than the envy and it will weigh an extra pound and, well, be a Mac.

I think I need to pull myself together here; I'm starting to write the kind of posts I used to think sounded pathetic.

Good luck to you. Let's keep each other posted. I also ordered a radiance display from the HP parts dept, but so far have no ETA for the screen and have high doubt that they will fulfill those orders when there are hundreds screaming bloody murder due to canceled orders and another thousands who in good conscience bought them months ago assuming their warranties would be honored. Rotten business, the whole thing.

 

I think there is a false premise here about the sales of radiance displays from the parts department. The only sale I've heard reported since the January Radiance debacle was one that was ordered and shipped in December. Though HP is still showing the Radiance for sale in their parts store, when I went to order one, I was told it was "on back order," and though the ETA of the part will not be sent to me for another 24 hrs, my understanding is that they are giving people ship dates 2+weeks out. Rest assured, these items are not "backordered," a term which means the manufacturer ran out of supply and will be making more in the future. HP already has 100% of the Radiance screens in existence in their warehouses! If they were intending to ship new orders from the parts store, they could ship them in a matter of days. I ordered from the parts store as a long, long shot - so that just in case they do sell me one and the Service center that has my defective radiance insists they can't get one, I can send it to them, ask them to install it in my Envy and send me the defective one back, and I will yet have my day with HP!

I seriously doubt HP is "making profit" selling radiance displays from the parts store while they have to deal with a PR nightmare and possibly legal action for their mass cancellations of orders and refusal to fix/replace screens under warranty. They can be pretty dumb, but not that dumb. Can they?

 

well when u configed a radiance with an envy it was a $200 upgrade from the brighview, so if we assume the brightview is worth $100, then its a total of $300 for a screen. It sells for $330 in the parts store..cant really say theyre making a huge profit. A lot people ordered there the past few days so well see if they come through..all i can say is the tracking in the parts store does NOT work, you have to call to check the true status

 

My only hope is that the parts store and the HP home and office store are almost like separate branches that really don't talk that much. Separate profits to make and separate bottom lines. I remember when trying to talk to HP home and office if they would just give me a refurbished radiance displayed envy 14 from the outlet with an upgraded warranty instead of the 500 dollar coupon they were like it's impossible to even try.

I ordered mine in the same hope that I'd simply get it. Placed it online at the shop and called to confirm a day later and everyone I talked to said I'd receive the part, and no issue about backorder.... but that's what they said about my original radiance envy 14 order : /

 

I called the HP parts store yesterday to check on my Radiance order which I made last Sunday. The gentleman told me that i hadn't shipped yet and they had tried putting in tickets to expedite mine to put pressure on the warehouse to get the order out. What I've been told is that I'm supposed to receive it from HP on or before February 19th.

I've pretty much lost faith that will happen, it seems like HP is this big unconnected organization that has no clue what the hell is going on. I love the laptop itself as I took the deal they offered and got my laptop for $700 off, but the brightview is just too low quality of a screen for me. I also was going to buy one from a gentleman on here for $1350 but backed out because I thought I was getting the display from HP but it looks like I might be SOL on all counts now. Shame on me for trusting anything HP or their systems said regarding an item being in stock.

 

Well, my problem wasn't nearly as bad as yours; my display had a few specks of dust under the glass. At least I think it's dust, since the spots are even visible under bright light with the display turned off. Did HP offer you any discount for having to send yours in already? I think I'd feel a little guilty for trying to get a discount for my problem, but not if it's gonna sit there for weeks! Has this happened to you before?! On the form they sent with the box to ship it back in, I said I'd prefer they just clean this display since there doesn't appear to be any major problems (and I didn't want to risk receiving one that does!). So, I guess we'll see what happens...

EDIT: Forgot to mention they did receive my laptop today, at least according to FedEx. The HP Customer Service site hasn't been updated to reflect this yet. And the waiting game begins once again...

 

First, I strongly believe that no one should have accepted the deal HP might have given instead of the radiance display. It really feels that HP had a very good clearance sale here, although I do agree that for some of you who do not care about screen quality it is indeed a good deal. I have been watching on HP’s outlet store for months, though, and it is easy to see that HP has been trying hard to get rid of the current Envy line (everything except possibly Envy 17). Most of all, it is highly likely that the new generation of envy series will come out soon (no doubt here, dv6 already has the sandy bridge).

Second, it was a successful test for HP to see how much demand the radiance display (and hence, possibly, the Envy series) can create. I am not quite sure HP really even tried to get enough quantity of radiance displays, and I have been suspicious on this because anyone can tell the demand is high for radiance displays. Well, not to mention that I was quite surprised when I heard the news that the radiance displays were available AND that HP ran out of screens.

Most of all, the BV screen is not worth the money. I don’t know what you may think of the Envy series, but for me it was the best multimedia laptop you could get at a reasonable price: A high-quality design, wonderful keyboard, outstanding display, and the like.

Now any $400 laptop has the same display.


And…well, that is why I went back to MBP after all (I still keep my envy 14, though). In times like these you need to live with the sadness that no one really cares about good display.


p.s. It makes me sad whenever I imagine dv6 with sandy bridge and the radiance display.

p.s. An interesting set of reviews:
Review HP Envy 14-1010eg Notebook - Notebookcheck.net Reviews
Review HP Envy 14 Beats Edition Notebook - Notebookcheck.net Reviews

 

Why didn't you just get a radiance screen from the parts store it still would have been cheaper than a mbp 15 and had better hardware.

 

Oh I should have mentioned that it is my old MBP (2007...but even this one has 1440×900 screen) and not a new one. I am going for the new generation that would probably come soon though.

 

I don't know if a completely new generation of Envy's is on tap. Perhaps a tech refresh, yes, but a whole knew line? Hardly.

As to them trying to move "Old" envy 14 laptops, that's likely just them getting rid of back stock to make room. That, or they are getting rid of the i3 equiped machines. Which would make sense.

 

You are right. I meant a new refresh with sandy bridge and 6000 series VGA...(of course I would certainly hope radiance display too). I shouldn't have said a new generation of the Envy series.

 

I hope I'm not getting to be annoying repeating this, but no one has reported getting a radiance display from the parts store since the "fiasco" began in mid January. The official status the parts store provides for the radiance screen is "back ordered," suggesting they are awaiting a shipment from a manufacturer or distributor, which we are all 98% certain cannot happen - ie, that HP already owns all the radiance displays for the Envy 14 that are or will be available. Thus I think the parts store is just late getting the news that the part is permanently out of stock. It may also be that HP is reluctant to make that "official," since several have suggested they have a legal obligation in some states to maintain spare parts inventory on products sold in significant quantity and calling it "out of stock" would be an admission that they have violated that obligation.

A big part of me wants to walk away from the situation and these threads (much as I am addicted to them ) and wait until at least mid week next week to see how things unfold. Hard to imagine they are just going to continue unresolved one way or another for an indefinite time. One can hope...

 

I've read a few people actually getting radiance displays from the parts store fairly recently but if they are saying they are out of stock now then i'm just now hearing about it.

 

Well, this is how news travels. Can you be any more specific about when others ordered/received their radiances, orders placed after January 28 only, please. I'll be really excited to hear that some have received shipments already for orders placed after the "hoopla" ensued.

 

I really don't have any exact dates for ya but i have read a few people changing out their BV's for radiances successfully on here and it was fairly recently.

 

Well, I just received my order (the replacement order with th BV, i5, and SSD). I should receive the Radiance i7 I bought of off ebay shortly. Once I get them both up and running, I'll post pics of the screens.

On a side note, should I charge for a while before turning on to ensure I get the best battery life?

 

Will be waiting for your pics as well .

I didn't wait for it to charge and turned it on... got a system message saying the battery was defective or something. Let it boot into Windows, and turned it off to let it fully charge. The battery seems just fine, did a battery test and it said it was ok, I don't think it affected its life.

However, don't do like I did (even though it doesn't seem to damage the battery), and do what the "Getting started" says: let it charge until the led turns white. It charges quite fast anyway.

 

You could plug it in with out the battery in and play with it with out worrying about the battery getting screwed and just wait to charge the battery when you are going to be away from the computer for a while. Thats if you really are that worried about it. I don't think it will make that big of a deal.

 

Ugh... this is the drama that never ends. Now, apparently the envy with the radiance from ebay was shipped with "FedEx Home Delivery" which only delivers Tuesday - Saturday.

 

Oh the humanity, one day later.

 

It shipped on Jan 27th. Also annoying when you stay home from work to receive it, and then find out it isn't coming until the next day.

 

Just wanted to give a heads up that the HP Parts Store now lists the status of the Radiance display (Part# 608366-001) as "Contact HP". Doesn't look promising for those of us who ordered ours from there!

 

Check this out. I am thinking if they refreshed the dv6 and dv7 to look like the envy series and be more powerful that the envy series will be refreshed in march also.

HP's Pavilion dv6 and dv7 get Envy-like features, g-series loses the bargain basement looks -- Engadget

 

That actually looks pretty nice, although I bet they will have a trash resolution on both those models...1366x768 on a 15.6 in laptop? Sure thing!

 

Sending it back for replacement...it took 3 hours otp with HP to get them to honor the price I got with the canceled order for a new order (because I didn't want to be without a laptop waiting for the new one I had to place a new order).

Too much keyboard flex and a small bump separated the display/bent the lid - first time using a consumer quality laptop, da*n this thing is fragile! I asked about getting a Radiance given they show them in parts, and 'natch it was a no go. Took a shot.

 

So am I right in thinking that you could order the radiance and replace you BV display with it yourself?? Also i was looking here and was intrigued.

HP Envy Laptop Screens
They have some 1600x900 screens listed. Of course it says call for price. I guess the question would be, what kind of quality are these screens. Anyone adventurous enough to take the plunge?

 

Very interesting find, I wonder if it's just another dead-end. Got my replacement BV envy 14 today with the SSD, and my refurb with radiance should be here tomorrow. I wish I was at home, I'm getting anxious to play with this thing.

 

I will order from that site if It is under $200 dollars. Does someone wanna link me the guide to dismantle the screen. since I dont just change the whole lid, this may be more difficult. Now im waiting till their open to call and check price and availability.

 

Don't bother searching for alternate solutions. It's been discussed before. No place, including that one has it in stock.

The only solution is refurb outlet.

 

why not get a 8440w with 900p screen?

it seems better in almost every way (games being the only drawback).

If you can live with more bulk an 8540w or 8540p is also a good choice in the same price range.

I think my week old Envy 14 is a hunk of junk. No sadness taking it back to the store.

 

The only thing that even makes it an option is the screen. its thicker and heavier.

 

Plus it starts at like $1200 without an operating system, 2 GB of RAM, 250GB HD and lowend I5. the screen costs more plus webcam, bluetooth, WIFI N, for this price I could buy a Sony Vaio Z which has a 1080 and SSD for less than the price of the 8440w..

 

Anyone want to sell their radiance screen for $400 let me know. or a an envy w/ radiance. My girlfriend accidentally knocked it off my bed and cracked the screen. Very bad night.

 

Holy crap. That really sucks, hope you're able to get it replaced somehow. I would suggest trying to addon an accidental warranty since I think you're still within your first month of ownership but clearly HP isn't able to replace these screens.

 

Spencerp - You're not the only one...my wife knocked her brand new Envy 14 (with radiance) off the table last night! There is hardly any damamge except the one part that matters...the screen. Now the screen has dark vertical lines (like the back lighting is not working behind the screen in those areas) and, of course, we didn't purchase the accident protection since every time I do, we never use it. I hate Murphy's Law...